Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in La Mesa, CA have to say about Home Instead!
- By Penny W.
This is our third caregiver company for our 86 year old mom and is by far the best we’ve had. We’ve been with them for a little over 2 yrs. They work very hard to provide caregivers that are good matches for mom’s needs and personality, and the few times it hasn’t worked out, they quickly find someone who’s a better fit. They proactively communicate, have an organized business model, and work hard to find good caregivers despite the challenges of COVID and a shortage of caregivers. They had strict COVID protocols in place during the height of the pandemic and are still following COVID-safe practices. When COVID vaccines were first approved, their office proactively hosted two on-site vaccination clinics in collaboration with CalFire to provide the first and second shots for their staff as well as clients to make it easier for their clients to be protected. All the office staff as well as caregivers are very nice, and the care and well-being of their clients is of the utmost importance.
- By Linda W.
The San Diego Jackson Office of Home Instead has been a dream to work with, compared to a different experience with another agency. My aunt in Oklahoma is also thrilled with her Home Instead caregivers. We have been very happy with the Caregiver teams that have been helping us for 4 years, 5-7 days a week. The Office staff and caregivers are all caring, efficient, and on time, with a rare exception, usually due to traffic. Anyone using long-term care insurance ,would be glad to know that Home Instead is well versed in working with long-term care insurance...and does so with efficiency. We are happy Home Instead was recommended to us.
- By Cathleen G.
The caregivers from Home Instead are professional, responsible, and incredibly gifted. We've been using their services for many years, first for my father, now for my mother, and I have been grateful for every minute. I've learned so much from the caregivers about how to best to engage with my parents who have dementia. The staff are attentive and always assessing and updating care in a way that's unique to our needs. My parents have long-term health care insurance, and Home Instead manages those submittals directly. It's tremendously reassuring to have the Home Instead team supporting our family on so many levels.
- By Andrew C.
After one full year, Mom's happy; I'm happy! Thank you Home Instead!
- By Andee A.
Home Instead was recommended to us by a student's parent. My mom was diagnosed with dementia and we brought her to our home. We needed support to care for her and Home Instead has proven to be absolutely wonderful! Each of her caregivers have been thoughtful, helpful, and friendly. My mom thinks of them as her friends and looks forward to their visits. We're new to home care and we appreciate their flexibility to schedule caregivers when our schedule gets crazy. We highly recommend them for their professionalism and quality of care for anyone who seeks this kind of service.
- By Deborah B.
You're La Mesa staff is amazing. As the daughter who sets up and watches over Mom's care, I have never had such peace of mind before. And her caregiver is amazing, kind, thorough and goes above and beyond what I expected. Thank you from my whole heart.
- By Glen S.
Staff perpetually cheerful while also professional.
- By PMW
This is the 3rd caregiving company we have worked with over the past year and is definitely the best. Mom has caregivers 4 hours twice a day to help with personal care, physical therapy, making meals, and ambulation. They seem to be an organized office with dedicated staff that cover specific critical areas (e.g., HR, staffing, billing, etc). There is a significant focus on education and training of caregivers for caregiving activities as well as medical knowledge for commonly encountered diseases of the elderly. They work hard to match caregivers to the medical and physical needs of the client as well as personality fit. When a new caregiver is assigned, they always shadow another caregiver so there is at least some introductory crossover. There have been very few issues but when they happen, they are addressed very quickly and compassionately.
- By Jfar007
I would hire them all the time but for me the cost is prohibitive. Its so much better than scrambling around trying to make sure the care situation is covered so I can work. I had a grant that covered 60 hours and I was really bummed when the hours were used up.
- By kstoddard
As a personal caregiver to my friend of the past 5 years, I suffered a personal injury that required Immediate help for my friend. home instead stepped in and didn’t miss a beat! Always punctual and Always cover a shift that we need covered Professional and never let us down home instead is amazing!
- By K G
Home Instead is a very professional and efficient company to deal with. My mother likes the service from the care givers and I like that management is easy to work with and very helpful.
- By David L.
We are very happy with Home Instead!
- By Icasa
Home Instead takes wonderful care of my parents Their caregivers are exceptional, compassionate and well trained. Office staff is prompt, responsive and so helpful. I have used other agencies over the past six years and Home Instead by far the best. I never hesitate to recommend them to anyone who asks. My parents are safely cared for and I’m so thankful to have found them!
- By mccaffery
homeinstead has been a lifesaver for me. I c an count on them not only being here on scheduled days they are willing to cover days that I might need extra help. My dad's reg caregiver is great she is not only professional she is also great w/ my dad. Without their willingness to work w/ my work schedule I don't know how I could continue working. from the owner, office staff, caregivers I have received excellence service
- By Ignacio L.
The professional knowledge that staff brings to their work.
- By Valora K.
Everyone from the first phone call, to the initial visit, to the home care aides, to the office staff are friendly, professional, and absolutely AMAZING!!!
- By Gary R.
Whenever we have a concern in working with our needs for care, you are very attentive and helpful in accommodating our requests. You are very polite and welcoming, especially when we need to come to the office to either pay a bill, or answer a specific question. We appreciate that very much.
- By Karen S.
Consistent, reliable, very sweet and kind group of people who are well trained and knowledgeable about senior care!
- By Kathy T.
Great company. All the people are friendly and very helpful. We appreciate all you do for us.
- By Sylvia D.
The Caregivers and the front office team are loving and caring and have been a big help for our family.
- By Mary Y.
On time, friendly, patient, good-humored. Angela the aide and Yolanda the case manager are pricelessly helpful. We were wary after a bad experience with Visiting Angels, and Home Instead has been a dream to work with.
- By John S.
Always on time. Friendly, predictable, consistently good care. Exactly what I needed for my mom. Thank you.
- By Bonita M.
The Home Instead LaMesa office team is caring and professional and very proactive in finding appropriate caregivers for your family member from their trained staff.
- By Lisa T.
Home Instead Senior Care in La Mesa is there for you right away when you need them. The staff is on the ball and has someone at your house almost immediately---such a relief! I have referred them to several clients and friends, and all have been very pleased with their services. I have also met and worked with several of the caregivers, and I found them to be very competent and caring.
- By Bonnie M.
Always keep us informed of changes in lots of time. Having this care from Home Instead is a real blessing.
- By Kim M.
This senior care agency is absolutely wonderful. I am totally happy with the great service, the very caring and well-trained caregivers, and every member of staff and management. We have been using Home Instead Senior Care (La Mesa) for my Mom since last August (for about 10 months now) and every time I have needed to add a day to the regular schedule, Jennifer has been quick to reply and start finding an appropriate caregiver for the new shift. Communication in all possible ways has been excellent, and the business owner/manager even reached out more that once with ideas on care for my Mom.
- By Diane H.
Thankful for their service. Even though we had used Home Instead for only a short time, they provided the help we needed to care for our father until his passing. A special thanks to Leslie for her guidance.
- By Marianne M.
I am bed bound and have severe rheumatoid arthritis,so I require help with a bed bath as well as various other personal care. My care giver is fabulous and I look forward to his visits! He is reliable and almost always on time. If there is a delay in his arrival I always am notified in advance! I truly look forward to spending time with this friendly and caring individual and highly recommend him to anyone seeking a care giver.
- By Pamela J.
I had a stroke about 17 years ago. It did enough damage to leave me semi-paralyzed. It affected my brain and left me with my left arm unable to move permanently. It was a scary time of my life and thoughts of how I was going to manage my life and try to live as 'normal' as possible seemed almost impossible. Fortunately, someone suggested Home Instead as an option to help me with what people take for granted everyday. They have given me a major part of my life back. My current care-giver is wonderful, professional, and completely understanding and attentive to my needs. Steve and Leslie (owners) have always been there and without them, I don't know what my life would look like-not the same for sure. I have been with them almost from the beginning of my disability. I am extremely indebted. Thank you Home Instead!
- By Sandra DE.
The staff chosen to care for our parents are hand picked by the Owner after a thorough interview with us. Not only do they have the skills we are in need of, they also are a good fit for us personally. The team at Home Instead are professional and reliable!
- By Mark S.
Staff are well trained, and they are responsive and always accommodating
- By Jim F.
So grateful for the service provided by Home Instead. I used there service to help me with my mom and could not be happier.
- By Rich M.
Home instead has been a God send for us. They are serious about their service. The staff members are professional and caring. The fee's are very reasonable and the management is always in Expert Mode. Thanks Leslie !
- By Janna L.
The La Mesa, CA, location of Home Instead provided top-notch care for our terminally ill mother. The owners were extremely easy to work with and have an incredible staff of dedicated and dependable caregivers. We consider every caregiver that took care of Mom to be family and would have them back in an instant if we ever needed them again. Thanks for the outstanding care and service Home Instead provided us!
- By Adrienne S.
The caregivers that are sent are very well trained and consistently great. The staff at the office are friendly and very competent. They understand and handle insurance requirements. Schedule adjustments and other questions or needs are handled promptly. I have nothing but good things to say about the company.
- By Paul V.
When my mother's needs exceeded the care that my wife and I could provide, I utilized Home Instead Senior Care - La Mesa to help us. What a blessing they were. They helped us in so many ways to make mom comfortable. The staff was completely reliable, friendly and skilled. I have since recommended them to help a friend with the care of his parents and he had the same experience. I highly recommend them.
- By Elizabeth A.
This was a life saver for me and for my daughter. The services provided was excellent food preparation and cleaning. Service at all times to let me remain in my home and go on with all normal living while watching out for all dangers to me. Very very good.
- By F. Harris
The woman in the office has always helped me every time I had to reschedule my caregiver. I have always felt important when I contact the office.
- By Vernalle
We hired Home Instead Senior Care because they seemed like they're very interested, it was a small group -- like a mom and pop organization -- and the money aspect as well. They're very caring, and they seemed to love my father. It's not just some formal thing they do. They tend to spoil him. We've been using them for about a year now. Their work ethics are excellent, and I have no problem with scheduling and billing. We haven't had any trouble with them at all.
- By Pamela36
We receive home care services from Home Instead. We have been using their La Mesa branch for about 14 years now. They have been friendly and extremely accommodating. The people from this branch are very nice and professional.
- By John113198950
I would say that Home Instead provides a wonderful caregiver. I have been associated with this agency for 10 years now. You guys are the best and the greatest!
- By James113088950
Home Instead helps my wife Betty with her daily routine. The service this agency provides has been reliable. The caregiver has a helpful attitude too. We are happy with the service.
- By Norma20
I am currently using Home Instead. So far, the caregivers have been very interested and concerned. They are also very polite and friendly. Excellent job Home Instead!
- By Mary Jo R.
Caregivers are so helpful don't know how I could stay home if I didn't have Home Instead.
- By Dick M.
Pleased and happy with caregiver; couldn't get along without her.
- By Vince L.
Billing is accurate and understandable. Any dissatisfaction with a caregiver she is replaced (rare but much appreciated). Qualified, prompt, and caring.
- By Phyllis34
I wouldn’t trade my girl.
- By Carol99539950
Yolanda and Kriste are so awesome and helpful in every way. God bless you all at Home Instead.
- By Paula32
We are very happy with out caregiver and your company's services.
- By Madge2
Have been so happy with the services that I receive from Home Instead for 9 yrs. now.
- By Ms Buggs
Home Instead is really great! Telephone greetings are always a joy. Caregivers are good.
- By Odessah
Very happy to have the help from Home Instead. They have a group of wonderful people.
- By Dorothea1
I am extremely happy and satisfied with the services I have received.
- By Jacqueline11
Caregivers from Home Instead have very comfortable attitudes. They are always pleasant to have around.