San Diego - East County (Change Location)

Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in La Mesa, CA have to say about Home Instead!

HI BRAND OCT20 112A8424 LT
April 30, 2024
5-star review - By Flo P.

I have been a satisfied client of Home Instead for a few years. HI is staffed with knowledgeable, reliable, efficient, and caring people —like Laura Mayer, my Care Pro for over a year. She is excellent at keeping me safe, and I look forward to her arrival each day.

April 29, 2024
5-star review - By G. Gonz

We are so grateful for the in home care services you provide for my mom. My family is very pleased with the personal care and attention she is getting. From the start, Vanessa was so thoughtful and caring while she was gathering information about my mom. She was still in the hospital so we didn't have a solid date on my moms release, but Vanessa was still able to provide me with the info that I was looking for. At the time my dad wasn't sure if he wanted to use the service, but I went ahead and set everything up for them because he was in need of help. We had a few different home care providers rotate through before they found the one that really clicked with them. Now we have Ellie coming over twice a week on a regular basis and my parents couldn't be happier. Thank you all so much for helping my family out during these difficult times!

April 27, 2024
4-star review - By Toni M.

My mom has been with Home Instead for a year now. She is 95 years old and has caregivers for 8 hours a day. Jill, Anna and Gina work very hard at keeping my mom safe, clean and engaged.

April 22, 2024
5-star review - By Flo P.

I have been a satisfied client of Home Instead for a few years. HI is staffed with knowledgeable, reliable, efficient, and caring people —like Laura M., my Care Pro for over a year. She is excellent at keeping me safe, and I look forward to her arrival each day.

April 15, 2024
5-star review - By Tammie C.

Home Instead has been there for my parents during the most difficult of times and we could not have managed without their ongoing care and support. I highly recommend them.

March 30, 2024
5-star review - By Pam W.

I've been with HomeInstead for over 20 years. All this time has been with the La Mesa office on Jackson Road. They have given me excellent, safe, comforting service after my stroke. Anna, Karla, and Elena have been extremely caring and supportive throughout my progress. We will absolutely be continuing with this company and service probably for the rest of my life or for as long as my needs require. Thank you, Home Instead. You are appreciated!!

July 28, 2023
5-star review - By Richard G.

I have nothing but the highest praise for the La Mesa Home Instead office on Jackson Drive. The entire office staff is highly professional and they went out of their way to ensure that my caregiver needs over the past year were met using exceptionally well-qualified caregivers. They were extremely flexible in modifying my schedule on a number of occasions in order to accommodate short term caregiver changes I had to make due to such things as appointments and overnight guests. But the best feature of all in dealing with this office is the quality of the caregivers themselves who are sent out to take care of my wife, an Alzheimer’s patient. They have all been highly professional and work with her on activities to help keep her as mentally and physically active as possible. For example, they’ll take her for walks, play simple games and work on a wide variety of craft projects. My wife considers them her friends and enjoys each of their visits. I have never hesitated to leave the house with a Home Instead caregiver here because I’m confident my wife is receiving the care and attention she needs.

July 15, 2023
5-star review - By Linda C.

Home instead in La Mesa was a life saving service for my brother. They provided much needed help and comfort during difficult times. Their kind and thoughtful approach often went beyond expectations. My brother came to think of them as his friends. We cannot recommend them more highly.

February 19, 2023
5-star review - By Jolene F.

Home Instead goes above and beyond to help find the right caregiver for your loved ones. My grandparents really enjoy their caregivers. It has made a big difference having Home Instead part of our family. So glad we found them!

February 18, 2023
5-star review - By John M.

When it was time for some (first time) additional care for my mother we called on Home Instead. In researching we saw an excellent review from a former neighbor, who we trusted for accuracy and discernment. We have been very happy with the care and services that they have supplied over these seven months. The caregivers have been excellent and we have also appreciated the attentive administration professionals.

May 30, 2022
5-star review - By Karen B.

Leslie, Maria, Julia and Jennifer are all doing a great job helping me keep my 86 year old Dad living at home. I'd highly recommend the whole crew over there in La Mesa.

May 25, 2022
5-star review - By Catherine K.

Home Instead has been very helpful and accommodating in providing in home care for my husband who has a form of Parkinson's. I would highly recommend their agency. As a retired social worker I know how important it is to have people you can trust.

May 19, 2022
5-star review - By Heather G.

This woman-led care company has exceeded our expectations! We are SO grateful for Home Instead after having a negative experience with another care company. They truly care about their clients and their extended families and are very responsive to any needs we may have. They have positive can-do attitudes and the caregivers so far have been wonderful to our family member with Alzheimer's. We truly feel lucky to have found this company!

May 19, 2022
5-star review - By Penny W.

This is our third caregiver company for our 86 year old mom and is by far the best we’ve had. We’ve been with them for a little over 2 yrs. They work very hard to provide caregivers that are good matches for mom’s needs and personality, and the few times it hasn’t worked out, they quickly find someone who’s a better fit. They proactively communicate, have an organized business model, and work hard to find good caregivers despite the challenges of COVID and a shortage of caregivers. They had strict COVID protocols in place during the height of the pandemic and are still following COVID-safe practices. When COVID vaccines were first approved, their office proactively hosted two on-site vaccination clinics in collaboration with CalFire to provide the first and second shots for their staff as well as clients to make it easier for their clients to be protected. All the office staff as well as caregivers are very nice, and the care and well-being of their clients is of the utmost importance.

May 10, 2022
5-star review - By Linda W.

The San Diego Jackson Office of Home Instead has been a dream to work with, compared to a different experience with another agency. My aunt in Oklahoma is also thrilled with her Home Instead caregivers. We have been very happy with the Caregiver teams that have been helping us for 4 years, 5-7 days a week. The Office staff and caregivers are all caring, efficient, and on time, with a rare exception, usually due to traffic. Anyone using long-term care insurance ,would be glad to know that Home Instead is well versed in working with long-term care insurance...and does so with efficiency. We are happy Home Instead was recommended to us.

May 10, 2022
5-star review - By Cathleen G.

The caregivers from Home Instead are professional, responsible, and incredibly gifted. We've been using their services for many years, first for my father, now for my mother, and I have been grateful for every minute. I've learned so much from the caregivers about how to best to engage with my parents who have dementia. The staff are attentive and always assessing and updating care in a way that's unique to our needs. My parents have long-term health care insurance, and Home Instead manages those submittals directly. It's tremendously reassuring to have the Home Instead team supporting our family on so many levels.

May 2, 2022
5-star review - By Andrew C.

After one full year, Mom's happy; I'm happy! Thank you Home Instead!

May 2, 2022
5-star review - By Andee A.

Home Instead was recommended to us by a student's parent. My mom was diagnosed with dementia and we brought her to our home. We needed support to care for her and Home Instead has proven to be absolutely wonderful! Each of her caregivers have been thoughtful, helpful, and friendly. My mom thinks of them as her friends and looks forward to their visits. We're new to home care and we appreciate their flexibility to schedule caregivers when our schedule gets crazy. We highly recommend them for their professionalism and quality of care for anyone who seeks this kind of service.

December 16, 2020
5-star review - By Deborah B.

You're La Mesa staff is amazing. As the daughter who sets up and watches over Mom's care, I have never had such peace of mind before. And her caregiver is amazing, kind, thorough and goes above and beyond what I expected. Thank you from my whole heart.

November 17, 2020
5-star review - By Glen S.

Staff perpetually cheerful while also professional.

July 30, 2020
5-star review - By PMW

This is the 3rd caregiving company we have worked with over the past year and is definitely the best. Mom has caregivers 4 hours twice a day to help with personal care, physical therapy, making meals, and ambulation. They seem to be an organized office with dedicated staff that cover specific critical areas (e.g., HR, staffing, billing, etc). There is a significant focus on education and training of caregivers for caregiving activities as well as medical knowledge for commonly encountered diseases of the elderly. They work hard to match caregivers to the medical and physical needs of the client as well as personality fit. When a new caregiver is assigned, they always shadow another caregiver so there is at least some introductory crossover. There have been very few issues but when they happen, they are addressed very quickly and compassionately.

July 28, 2020
5-star review - By Jfar007

I would hire them all the time but for me the cost is prohibitive. Its so much better than scrambling around trying to make sure the care situation is covered so I can work. I had a grant that covered 60 hours and I was really bummed when the hours were used up.

July 22, 2020
5-star review - By kstoddard

As a personal caregiver to my friend of the past 5 years, I suffered a personal injury that required Immediate help for my friend. home instead stepped in and didn’t miss a beat! Always punctual and Always cover a shift that we need covered Professional and never let us down home instead is amazing!

May 22, 2020
5-star review - By K G

Home Instead is a very professional and efficient company to deal with. My mother likes the service from the care givers and I like that management is easy to work with and very helpful.

We are very happy with Home Instead!

February 25, 2020
5-star review - By Icasa

Home Instead takes wonderful care of my parents Their caregivers are exceptional, compassionate and well trained. Office staff is prompt, responsive and so helpful. I have used other agencies over the past six years and Home Instead by far the best. I never hesitate to recommend them to anyone who asks. My parents are safely cared for and I’m so thankful to have found them!

February 20, 2020
5-star review - By mccaffery

homeinstead has been a lifesaver for me. I c an count on them not only being here on scheduled days they are willing to cover days that I might need extra help. My dad's reg caregiver is great she is not only professional she is also great w/ my dad. Without their willingness to work w/ my work schedule I don't know how I could continue working. from the owner, office staff, caregivers I have received excellence service

January 29, 2020
4-star review - By Ignacio L.

The professional knowledge that staff brings to their work.

January 24, 2020
5-star review - By Valora K.

Everyone from the first phone call, to the initial visit, to the home care aides, to the office staff are friendly, professional, and absolutely AMAZING!!!

December 19, 2019
5-star review - By Gary R.

Whenever we have a concern in working with our needs for care, you are very attentive and helpful in accommodating our requests. You are very polite and welcoming, especially when we need to come to the office to either pay a bill, or answer a specific question. We appreciate that very much.

December 18, 2019
5-star review - By Karen S.

Consistent, reliable, very sweet and kind group of people who are well trained and knowledgeable about senior care!

December 18, 2019
5-star review - By Kathy T.

Great company. All the people are friendly and very helpful. We appreciate all you do for us.

December 1, 2019
5-star review - By Sylvia D.

The Caregivers and the front office team are loving and caring and have been a big help for our family.

November 27, 2019
5-star review - By Mary Y.

On time, friendly, patient, good-humored. Angela the aide and Yolanda the case manager are pricelessly helpful. We were wary after a bad experience with Visiting Angels, and Home Instead has been a dream to work with.

November 1, 2019
5-star review - By John S.

Always on time. Friendly, predictable, consistently good care. Exactly what I needed for my mom. Thank you.

October 2019
5-star review - By Bonita M.

The Home Instead LaMesa office team is caring and professional and very proactive in finding appropriate caregivers for your family member from their trained staff.

August 2019
5-star review - By Lisa T.

Home Instead Senior Care in La Mesa is there for you right away when you need them. The staff is on the ball and has someone at your house almost immediately---such a relief! I have referred them to several clients and friends, and all have been very pleased with their services. I have also met and worked with several of the caregivers, and I found them to be very competent and caring.

June 15, 2019
5-star review - By Bonnie M.

Always keep us informed of changes in lots of time. Having this care from Home Instead is a real blessing.

February 2019
5-star review - By Diane H.

Thankful for their service. Even though we had used Home Instead for only a short time, they provided the help we needed to care for our father until his passing. A special thanks to Leslie for her guidance.

November 7, 2018
5-star review - By Marianne M.

I am bed bound and have severe rheumatoid arthritis,so I require help with a bed bath as well as various other personal care. My care giver is fabulous and I look forward to his visits! He is reliable and almost always on time. If there is a delay in his arrival I always am notified in advance! I truly look forward to spending time with this friendly and caring individual and highly recommend him to anyone seeking a care giver.

September 27, 2018
5-star review - By Pamela J.

I had a stroke about 17 years ago. It did enough damage to leave me semi-paralyzed. It affected my brain and left me with my left arm unable to move permanently. It was a scary time of my life and thoughts of how I was going to manage my life and try to live as 'normal' as possible seemed almost impossible. Fortunately, someone suggested Home Instead as an option to help me with what people take for granted everyday. They have given me a major part of my life back. My current care-giver is wonderful, professional, and completely understanding and attentive to my needs. Steve and Leslie (owners) have always been there and without them, I don't know what my life would look like-not the same for sure. I have been with them almost from the beginning of my disability. I am extremely indebted. Thank you Home Instead!

September 13, 2018
5-star review - By Sandra DE.

The staff chosen to care for our parents are hand picked by the Owner after a thorough interview with us. Not only do they have the skills we are in need of, they also are a good fit for us personally. The team at Home Instead are professional and reliable!

August 2018
5-star review - By Mark S.

Staff are well trained, and they are responsive and always accommodating

July 2018
5-star review - By Jim F.

So grateful for the service provided by Home Instead. I used there service to help me with my mom and could not be happier.

Home instead has been a God send for us. They are serious about their service. The staff members are professional and caring. The fee's are very reasonable and the management is always in Expert Mode. Thanks Leslie !

April 2018
5-star review - By Janna L.

The La Mesa, CA, location of Home Instead provided top-notch care for our terminally ill mother. The owners were extremely easy to work with and have an incredible staff of dedicated and dependable caregivers. We consider every caregiver that took care of Mom to be family and would have them back in an instant if we ever needed them again. Thanks for the outstanding care and service Home Instead provided us!

February 23, 2018
5-star review - By Adrienne S.

The caregivers that are sent are very well trained and consistently great. The staff at the office are friendly and very competent. They understand and handle insurance requirements. Schedule adjustments and other questions or needs are handled promptly. I have nothing but good things to say about the company.

November 6, 2017
5-star review - By Paul V.

When my mother's needs exceeded the care that my wife and I could provide, I utilized Home Instead Senior Care - La Mesa to help us. What a blessing they were. They helped us in so many ways to make mom comfortable. The staff was completely reliable, friendly and skilled. I have since recommended them to help a friend with the care of his parents and he had the same experience. I highly recommend them.

December 31, 2015
5-star review - By Elizabeth A.

This was a life saver for me and for my daughter. The services provided was excellent food preparation and cleaning. Service at all times to let me remain in my home and go on with all normal living while watching out for all dangers to me. Very very good.

October 28, 2015
5-star review - By F. Harris

The woman in the office has always helped me every time I had to reschedule my caregiver. I have always felt important when I contact the office.

September 17, 2015
5-star review - By Vernalle

We hired Home Instead Senior Care because they seemed like they're very interested, it was a small group -- like a mom and pop organization -- and the money aspect as well. They're very caring, and they seemed to love my father. It's not just some formal thing they do. They tend to spoil him. We've been using them for about a year now. Their work ethics are excellent, and I have no problem with scheduling and billing. We haven't had any trouble with them at all.

July 31, 2015
5-star review - By Pamela36

We receive home care services from Home Instead. We have been using their La Mesa branch for about 14 years now. They have been friendly and extremely accommodating. The people from this branch are very nice and professional.

I would say that Home Instead provides a wonderful caregiver. I have been associated with this agency for 10 years now. You guys are the best and the greatest!

Home Instead helps my wife Betty with her daily routine. The service this agency provides has been reliable. The caregiver has a helpful attitude too. We are happy with the service.

June 29, 2015
5-star review - By Norma20

I am currently using Home Instead. So far, the caregivers have been very interested and concerned. They are also very polite and friendly. Excellent job Home Instead! 

June 18, 2015
5-star review - By Mary Jo R.

Caregivers are so helpful don't know how I could stay home if I didn't have Home Instead.

June 15, 2015
5-star review - By Dick M.

Pleased and happy with caregiver; couldn't get along without her.

March 20, 2015
5-star review - By Vince L.

Billing is accurate and understandable. Any dissatisfaction with a caregiver she is replaced (rare but much appreciated). Qualified, prompt, and caring. 

September 29, 2014
5-star review - By Phyllis34

I wouldn’t trade my girl.

September 29, 2014
5-star review - By Carol99539950

Yolanda and Kriste are so awesome and helpful in every way. God bless you all at Home Instead.

September 23, 2014
5-star review - By Paula32

We are very happy with out caregiver and your company's services.

September 21, 2014
5-star review - By Madge2

Have been so happy with the services that I receive from Home Instead for 9 yrs. now. 

September 13, 2014
5-star review - By Ms Buggs

Home Instead is really great! Telephone greetings are always a joy. Caregivers are good.

September 12, 2014
5-star review - By Odessah

Very happy to have the help from Home Instead. They have a group of wonderful people.

September 12, 2014
5-star review - By Dorothea1

I am extremely happy and satisfied with the services I have received.

August 18, 2014
5-star review - By Jacqueline11

Caregivers from Home Instead have very comfortable attitudes. They are always pleasant to have around. 

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.
Home Instead Caregiver stands smiling in front of senior woman in bed