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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Malorie & David Hill, Franchise Owners

Malorie & David Hill, Franchise Owners

mhill@homeinstead.com Malorie Hill, Co-Owner

david.hill@homeinstead.com David Hill, Co-Owner

Today their Home Instead Senior Care businesses Jax Home Health Inc., Prestige Home Care Inc., and Magnolia Home Health LLC employ close to 600 full-time and part-time employees. Theirs are among the top three largest of the Home Instead Senior Care operations, which consist of over 1,100 offices in 12 countries.

Looking for an opportunity to work together and own their own business, Dave and Malorie decided to combine their specific areas of expertise in the growing healthcare field. The Hills were impressed with the professionalism and sincerity exhibited by the Home Instead Senior Care corporate staff in Omaha, Nebraska. Thus began what has turned out to be a truly rewarding adventure of developing into one of the top three owner/operators of Home Instead Senior Care's network of franchise business owners.

Native Buckeyes David and Malorie have had their office headquarters located in Jacksonville Florida since 1997. They also have offices in Saint Augustine FL., Palm Coast FL., Mason OH., Savannah GA., and Hilton Head SC.

The Hills purchased two existing Home Instead Senior Care offices located in the suburbs of Cincinnati Ohio in 2012 to add to their three Home Instead Senior Care offices located in Northeast Florida. "We loved the idea of expanding our quality-first home care business to the state where we spent over 40 years of our lives".

Once again, the opportunity to grow Home Instead remarkable services presented itself in 2019 and the Hills added the Savannah GA territory which included Hilton Head SC and neighboring communities in Beaufort and Jasper Counties.

Shane Thompson, President/Co-Owner

Shane Thompson, CEO


Shane Thompson is the Chief Executive Officer of six Home Instead businesses serving offices located in Mason OH; Savannah GA; Hilton Head SC; Jacksonville FL; St Augustine FL; and Palm Coast FL.  

As CEO, Shane governs the strategic direction and collaboration of the Executive & Senior Leadership team network; facilitates emerging solutions while cultivating innovative opportunities; provides leadership on key business initiatives and manages the day-to-day operations of all six Home Instead business.

Shane is an accomplished business leader with vast experience as a former business owner with a proven track-record of transforming highly complex challenges into relevant sustained solutions and opportunities. 

Prior to this role, Shane was the President of the Home Instead Savannah GA territory which includes Hilton Head SC and the neighboring communities of Beaufort and Jasper counties from 2019-2021.

Shane is fortunate to do work that really matters in collaboration with the Executive & Senior Leadership team.  Thomas Jefferson said, ‘Far and away the best prize that life offers is the chance to work hard at work worth doing’.

It is a gift of life to do work that makes a difference. But because our work is important, and can have a major impact on people’s lives, it comes with a great responsibility to make sure we get it right. This is a responsibility we all feel every time we come into contact with a family member who has a loved one that needs our services.  ‘To Us it’s truly personal.’

Doug Myers, Chief Operating Officer

Doug Myers, Chief Operating Officer


Doug serves as Chief Operating Officer for three Florida franchises of Home Instead Senior Care; Duval, St. Johns and Flagler Counties. He was born and raised in Jacksonville and has over a decade of home care experience. His role is to oversee all of the day-to-day operations performed by the office staff. These responsibilities include assigning and directing work, planning, appraising performance, coaching employees performance, addressing complaints and resolving problems.

Megan Davidson, Chief Financial Officer

Megan Davidson, Chief Financial Officer


Megan serves as our Chief Financial Officer for the Florida and Ohio franchises owned by David and Malorie Hill. Megan initially joined Home Instead Senior Care as an Administrative Assistant to support the Executive Team and the Accounting Department with various administrative tasks. She moved into the Accounting Specialist position and then became Director of Finance, while continuing to take on new and more complex tasks as her position grew and developed. Working in each position in the Accounting Department has given her a true understanding of every step of the billing and payroll processes. As C.F.O., Megan works closely with the owners and the other members of the Leadership Team to keep Home Instead Senior Care the agency and employer of choice.

Lisa Atkinson, Chief Marketing Officer

Lisa Atkinson, Chief Marketing Officer


Lisa Atkinson serves as Chief Marketing Officer for 6 office franchises of Home Instead. She brings over twenty-five years of experience in the healthcare industry and embodies effective communication and interpersonal skills. In addition to directing the development of new business, Lisa facilitates the formulation and implementation of new business strategies and develops relationships and partnerships throughout all of the 6 franchise businesses. As C.M.O., Lisa works closely with the Marketing Teams, Leadership Team and Business Owners to seek out opportunity and fuel growth. She is very passionate about connecting the right resources to the right people at the right time. She truly lives, To Us, It’s Personal.

Leslie Burley, Accounting Specialist

Leslie Burley, Accounting Specialist


Leslie began her career with Home Instead Senior Care in 2009 in Silver Springs, Maryland, starting as a CAREGiver and then mastering a variety of positions in the business. She moved to Jacksonville in August of 2016 after her daughter enrolled at the University of Central Florida and Leslie knew she wanted to find another Home Instead family. Starting out as a temporary employee and helping out in multiple departments, she moved to a permanent position as Service Coordinator in 2017. Having worked in almost every department, an opportunity became available in our Accounting Department and Leslie assumed her new role. Leslie brings a knowledge of the importance of teamwork in being successful.

Taylor Hullender, Accounting Specialist

Taylor Hullender, Accounting Specialist


Taylor was born in Jacksonville and moved to Starke, Florida in 2008. She is the youngest out of 4 children with 2 older brothers and a sister. While residing in Starke, she found a passion for horses and fell in love with the country scenery. She graduated from Bradford High School in 2014 and was put on the fast track into the payroll field 2 weeks after graduation. Prior to being a part of the Home Instead Senior Care team, she worked for almost 6 years as a payroll coordinator while gaining knowledge acquired through experience with the accounting team. When Taylor isn’t visiting family and friends in Starke, she is more than likely hiking, sightseeing or riding 4 wheelers with her long-haired German Shepherd named Bella. “

Jennifer Rapp, Home Care Consultant

Jennifer Rapp, Home Care Consultant


Jennifer was born in Texas but moved to Middleburg, Florida at a young age. She has spent most of her life enjoying the farm life and it is there where she found her love for horses. She worked with Diamond D ranch as a property manager for many years before jumping into the healthcare industry in 2018. Her most recent position was with hospice care in which she found her love for seniors. She is excited to be able to help seniors have a good quality of life and help families keep their loved ones in their homes, wherever that may be. When she is not working you will find her at Horse shows with her teenage daughter and husband. She is a 4H Leader and on the Board for her Local Horse Club. Jennifer is super excited about position as a Home Care Consultant and excited to share with other the great work that Home Instead Senior Care CAREgivers give to clients and families.

Ashley Bracken, Human Resources Manager

Ashley Bracken, Human Resources Manager


Ashley serves as Human Resources Manager for three Florida franchises of Home Instead Senior Care; Jacksonville, St. Augustine and Palm Coast; One Georgia franchise of Home Instead Senior Care, Savannah; Hilton Head, SC, and one Ohio franchise. She was born and raised in Jacksonville and has home care experience since 2016. Her role is to oversee all of the day-to-day operations performed by the office staff. These responsibilities include assigning and directing work, planning, appraising performance, coaching employees performance, addressing complaints and resolving problems.

 Sheila Huffman, Client Care Coordinator

Sheila Huffman, Client Engagement Specialist


Sheila joined our Home Instead family in 2006. She has over 25 years of experience in the healthcare field, most of them in senior care. Many of her years with Home Instead she held the title of  Client Care Coordinator. This position  is a vital link among our clients, their families, and the Home Instead Staff who strive to arrange the best care possible for each and every customer. Families and client have grown to think of her as family as she treats each one like family. She is now talking to families that would like help in navigating through the start of home care. She provides guidance and direction and is able to connect them with multiple resources that can make it easier to walk through the journey of caring for a loved one.

Shana Harris, HR Assistant

Shana Harris, HR Assistant


Shana began her career with Home Instead Senior Care in 2011. She started out as a companion CAREGiver, then after successfully completing training and passing exams, she became a Home Health Aide. Another promotion followed her to her role as "Lead Caregiver". This position entails traveling to different locations and facilitating Virtual Dementia Tours with Home Instead Community Educators. Now an assistant in the Home Instead Human Resources Department, she is in charge of managing/maintaining Caregiver documentation and assisting our clients with their long-term care insurance claims and billing of clients’ long-term care insurance.

Michele Wilson, Lead CAREGiver

Michele Wilson, Lead CAREGiver


Raised in Louisville, KY and moved to FL when parents were transferred with railroad (L&N) in 1979.

Worked for Wachovia Bank over 26 years and then started a new career as a private caregiver.

Michele spent three years of private duty caregiving before joining Home Instead as a CAREGiver in 2015. She was then promoted to Lead caregiver in 2019 with multiple hats to wear including Rapid Response to meet immediate client needs, Quality Assurance, and office duties in Human Resources, as well as caregiving.

Michele is an animal lover/rescuer and has 2 dogs; Snuggles, Daisy, 1 cat, Clark Kent, and 1 kitten, Dinky, who was rescued in the road and bottle fed back to health.

Melanie Bruer, Senior Service Coordinator

Melanie Bruer, Senior Service Coordinator


Melanie was born in Cleveland, Ohio into a military family. She was lucky to have grown up in Sicily and has spent the last sixteen years of her career working with teens in crisis. As a Home Instead Service Coordinator, she is responsible for setting up client schedules, finding solutions for our clients' concerns and supporting her fellow Service Coordinators on a daily basis.

Shelby Stowell, Service Coordinator

Shelby Stowell, Service Coordinator


Born in coastal southern Maine, Shelby discovered her passion for building meaningful relationships in 2010 as a teacher in child care. Uprooting to Jacksonville in 2015 has strengthened her desire to be of help to others. She began at Home Instead as a Home Health Aide and went on to obtain her CNA before taking on the role of Service Coordinator. With eight years of combined experience creating positive futures for both the young and elderly, Shelby believes positive communication and an open heart are two vital qualities of maintaining successful relationships.

Katilyn Lary , Service Coordinator

Katilyn Lary , Service Coordinator


Kaitlyn was born and raised in Jacksonville, growing up with a family that loves the country and the great outdoors. She has always had a passion for taking care of others. This inspired her to pursue a career helping seniors by working for Home Instead Senior Care. Her journey began as a Home Health Aide and then transitioned into a Service Coordinator. Kaitlyn says " I enjoy working hard with everything that I do and am always yearning to learn more through experiences in life".

Linda Laing, RN, Nurse Educator

Linda Laing, RN, Nurse Educator


Originally born and raised in Tampa, Florida, Linda grew up feeling compassion for the needy and homeless. Always ready to take in a stray, she could be found nightly feeding the scraps to homeless animals. Her compassionate nature lead her to choose a career in nursing. She received an Associates Degree and began her career as an RN.

Early in her career Linda was part of a group of people who started a community hospital. Linda became Unit Coordinator of a med-surgery unit. Her interest then sparked in home care. She worked with others in beginning a home health agency. At that time the agency was called UF Shands Home Care, where she worked as a Branch Administrator for the agency.

In later years she developed an interest in Performance Improvement. Linda worked in local and corporate positions as a PI Specialist/PI Resource Nurse for Home Care/Hospice organizations. Linda received a CPHQ certification in 2013.

Linda enjoys assisting others in all walks of life.

Trudy Mead, Director of First Impressions

Trudy Mead, Director of First Impressions


Trudy is our Director of First Impressions and greets folks with a pleasant smile. She is the first person you will see once you walk inside our office and is happy to offer her assist with her kind and friendly personality. Trudy handles the large volume of incoming calls, with patience, retrieving messages and making certain the important calls are directed to the oppropriate office staff. She also serves as our go to person in an emergency situation known as "Rapid Response", until we can relieve her with a CAREGiver. Trudy wears many hats but, offers much of her support to the H.R. Team, when time is permitting.
Ashley H 2

Ashley Hayden, Client Care Coordinator


Ashley recently graduated from Florida State College at Jacksonville, with a Bachelor’s degree in Health Administration Management. She loves the healthcare industry, and her passion is helping people get the care they need. Ashley has prior experience as a Pharmacy manager and over 10 years with customer relations. She has a young son who she adores and they both prefer to spend all their spare time doing outdoor activities.

Our Team

Your Home Instead team in Jacksonville, FL possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Instead Caregiver wearing mask reading newspaper with senior man at home


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