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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Team member Pennie

Pennie Phillips, Owner

David Phillips was born in Bakersfield and graduated from Fresno State. His mother, a geriatric nurse, set an example of work ethic and caring for the elderly that influenced David for the rest of his life. In 1997 David, along with his business partner opened the first Home Instead Senior Care in California. It was also one of the first home care agencies in the Fresno area. Believing the core of a home care agency is providing service to meet the needs of older adults and their family. The marriage of David and Pennie in 2006 brought together a blended family of 10 children (David- 4daughters & 1 son, Pennie 4 sons and 1 daughter). They jokingly referred to their children as the Brady Bunch. They also have 34 grandchildren and a Shih Tzu names Bella which you can see greeting all who come to visit the office. In 2008, David and his wife Pennie, bought his partner’s share of Home Instead.

Pennie’s passion for the elderly grew from the example of her grandmother, a geriatric nurse. She and her family provided care for her father when he developed dementia in his later years. She also helped with the care of her mother when she was diagnosed with cancer.

Home Instead was a natural fit for the couple due in part to the experiences, examples and caring for their loved ones. David and Pennie thrived giving back to the community that they loved. Sixteen years ago, they embraced the opportunity to service seniors in need by incorporating Be A Santa To A Senior program as an annual event. The program rang true to their hearts and they wanted to serve seniors who might not have a Christmas, those who did not have family, and isolated seniors who felt forgotten. The first year they collected over 700 gifts, generously donated by residents in the central valley. Each year the event has grown and 2000+ gifts are donated and distributed to skilled nursing homes, the Salvation Army, independent living homes and other places where seniors are in need.

The couple supported families who had a loved one with Alzheimer’s disease. They participated in the Hilarity for Charity Home Care Grant, donating hours to provide in-home care relief to families who were caring for a loved one living with Alzheimer’s or related dementias. They are involved with the Walk to End Alzheimer’s, volunteering time on the committee and their own team.

In May of 2018, David was diagnosed with stage 4 lung cancer and passed away 4 weeks later. Not to be forgotten, his legacy will continue to be preserved and honored by his wife, Pennie, and the team at Home Instead.

Team member Emily

Emily McGaughey, Service Manager


Emily McGaughey joined the Home Instead team in July 2015.  Over the years she has worked in several roles including staffing coordinator and client care manager. Current role is service manager.  Emily works with CAREGivers and clients to create a match that will build lasting relationships to ensure care is provided with compassion. Emily oversees the afterhours team making sure care is provided to clients, CAREGivers and families 24/7.

Emily’s experience with seniors comes from having her grandmother living with her family and having a father who is blind. In her early adult years she worked as the office coordinator for a home health company which adds to her strength as a Home Instead team member. Emily was raised in Clovis, CA and is the mother of an active baby boy, Jaxxon, born in June 2019. Enjoying her time on the property she and her husband own in the mountains of Prather, CA and caring for their horses, goats, cats & dogs.

Team member Amy

Amy McClure, Client Care Manager


With many years of successful sales and marketing experience for a national publishing company, Amy's customer service skills and her desire to help others paved the way for her current role in the health care arena.

Amy has served her whole life caring about others, especially the elderly. While living in London, England, she volunteered with a charitable organization and made daily home visits calling on fragile seniors who were house bound and in need of an advocate for their care. After returning to the U.S., she dedicated herself to her ailing mother's health to ensure that even in her elder years, each day was eventful and full of laughter all while providing her 24/7 care at home. After her mother's passing at age 98½, Amy felt the need to continue working with other seniors to enhance their quality of life and help them live each moment to the fullest.

Amy jumped at the opportunity to serve as the activities director for a large facility serving independent, assisted living and skilled nursing residents. Amy describes the experience as her "fun job" because she got to entertain the nearly 200 residents who lived in the community. From there, the opportunity to serve as assisted living manager and memory care manager at two luxury retirement communities in Fresno provided a great opportunity to continue serving the senior audience.

In her current role as Client Care Manager for Home Instead, Amy works with families and clients with the goal of keeping seniors and other clients who need help with their activities of daily living in their homes. Her work is complemented by a capable and committed office team along with the most compassionate, kind and devoted caregivers who provide the hands-on care. Working in a nurturing environment with others who are just as committed to caring for others as they are each other, Amy has found a home at Home Instead.

Team member Lisa

Lisa Joslin, Client Care Manager

Before moving to Fresno in 2018, Lisa worked for a non-profit organization in Southern California, which provided therapeutic arts and crafts kits to military veterans and active-duty members receiving medical care. For over 13 years, she worked for the company in different capacities; starting out packing the craft kits in the warehouse. Over the years she graduated to administration, working first as the Donor Relations Specialist, then later in Website Development and Content Management. As technology and social media use expanded, Lisa’s work did as well. She handled all areas of the company’s internet presence, which included managing the website and all social media content.

Of all the jobs Lisa Joslin has held through the years, they’ve all had at least one thing in common – service. From working in the food and restaurant industry at a young age, to providing care as a Certified Nurse Assistant, Lisa has always enjoyed helping others.

In her role as an additional Client Care Manager, Lisa works as part of the Care Team, providing support to our clients and their families, along with additional staff support.  Providing compassion and care to our senior community is something Lisa takes to heart, and she brings that heart to her role at Home Instead.

“I have found a home here in Fresno and being a part of the Home Instead team has played a huge part in that”, says Lisa. “Helping others is a passion of mine, and I’m blessed to have found a job I love, where I can do just that.”

CaptureLifeEvents HomeInstead 1 ForHome Instead Website Sherri block

Sherri Woods, CAREGiver Manager


Sherri happily joined Home Instead as a CAREGiver in March 2011. Sherri was an amazing CAREGiver for over 2 years before transitioning into our office as CAREGiver trainer/ coach. In 2018 Sherri became the CAREGiver manager where she is passionate about building relationships with our CAREGivers, clients and their families.

Sherri not only works with seniors, but she was also blessed to have her mother live with her until her passing in 2020. She knows what it means for families to have that peace of mind with great caregivers in the home. She enjoys going to church, reading and spending quality time with her son, Dallas.

Team member Kim

Kim Pastenieks, Billing and Payroll Specialist


Kim has been an integral part of the Home Instead Team since April of 2014. We welcomed her as a CAREGiver and she provided care for her sweet grandmother for three years. She has held multiple positions in the office prior to finding her niche as our billing and payroll specialist.

Kim has a strong desire to impact the lives of others and working for Home Instead fulfills this in so many ways.

Kim has 3 adult children and 3 grandchildren. She enjoys spending time with her grandchildren, going to the beach and trips to the family cabin in Tahoe.

Team member Marchae

Marchae Sanders, Recruiter


Home Instead is personal to Marchae because she gets to be a point of contact for those seniors and families that need positive and encouraging support while going through challenging times. Her experience with seniors expands from working as a caregiver to my family members being diagnosed with Alzheimer's. She is familiar with what it takes to give the care and support they need. 

As our recruiter, Marchae brings vast experiences to our team. She started her career 20 years ago with a non-profit organization assisting individuals with disabilities. At the same time, she worked with seniors as a caregiver. She enjoyed what she was doing and decided to go a little further. She became a certified nursing assistant and was directly involved in the care of seniors which was gratifying and fulfilling knowing she made the difference in someone else's life. As Marchae started working more in mental health services where she learned more about Dementia and Alzheimer's. Her own grandmother began the experience early signs of Dementia and was able to care for her for a short time.

She moved to the south for some years and returned home to be closer to family and care for my aging parents. She is happy to be back at home and have a second home here with Home Instead.

Office mascot Homie

Homie, Mascot

​Homie the giraffe lives in Fresno California at Home Instead. He is our official mascot and holds a special place in the hearts of our office team, CAREGivers and clients. Homie represents a standard of excellence. Homie loves to visit CAREGivers and clients and he is a local celebrity who is quite popular.

Homie is most fond of Omaha and being allowed to hang with the movers and shakers during annual convention. He has made many memories meeting and making friends from California to Omaha.

Our Team

Your Home Instead team in Fresno, CA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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