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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Norfolk, NE.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Andrea Trautman OPTI

Andrea Trautman, Owner

Home Instead and Andrea were a perfect match for one another! During the 6 years that she spent working towards her Master’s in Business degree from Wayne State College, Andrea worked as in-home care provider for seniors. This experience and her strong desire to help seniors and those who are disabled stay in their homes, led her to her fulfilling journey with Home Instead. After serving as the General Manager for 11 years, Andrea purchased the business in 2018. Andrea takes great pride in leading a dynamic, close-knit team that is responsible for changing the face of aging in the communities that they serve. Her husband Levi works full time with Black Hills Energy. Levi and Andrea have been blessed with 5 precious children--daughters-Graycen, Ashlyn, and Brooklyn and son Logan light up their lives and their home with love and laughter. Their beloved daughter Lauryn, who was stillborn, smiles down upon them from Heaven.

Jennifer Ragusa OPTI

Jennifer Ragusa, Client Care Manager

Jennifer has lengthy career experience in the service industry, working as a case manager in New York for people with developmental disabilities. This experience made her a perfect fit for her move to Nebraska and her career with Home Instead. As our Client Care Manager, she is leading the client care team and working with families to find trusted solutions to their long term care needs. Her team continuously evaluates the care they are providing to their clients through a series of ongoing communications and visits to ensure high quality care and client satisfaction. Jennifer and her husband Mike live near Carroll, NE. Jennifer enjoys spending time with friends and family, including daughter Jasmine; visiting their cabin by the river; watching the Yankees; and traveling.

Kim Dvorak OPTI

Kim Dvorak, Scheduler

Kim had years of experience working in long term care, before beginning her journey with Home Instead. As the Scheduler, Kim works hard to ensure that all scheduling needs are met and the right match is made for each CAREGiver and client.  She works alongside our Client Care team to ensure good communication between families, CAREGivers, and clients. Outside of work, she most of all enjoys time with family, including her husband Roger and sons Christopher and Cameron.

Joan Klug OPTI

Joan Klug, Administrative Assistant

After a successful career in the business and banking industry, Joan retired and came on board as a valued part time support member of the Home Instead team! Two days a week, Joan is the cheerful voice and the helpful hand that greets our callers and visitors to the office. Joan and her husband also farm and they enjoy time with their daughters and grandchildren, as well as traveling together.

Kiara 2022

Kiara Krusemark , Support Specialist

As our Support Specialist, Kiara is hard at work, behind the scenes, managing a variety of different projects to best support our treasured clients and valued Caregivers.

Kiara is from Wayne and is a talented Northeast Community College student, as well as an avid college volleyball player on the NECC team! 

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CAREGiver Team

The heart and soul of our Home Instead team is our valued CAREGivers, who provide the direct care to our valued clients.  Our treasured CAREGivers, work both part time and full time careers with Home Instead; and they live throughout our Northeast Nebraska coverage area. They are the eyes and the ears in the homes of our clients and are day in and day out providing dedicated service to Home Instead, through their delivery of compassionate care to those clients, families, and the communities that we are so privileged to serve.

Our Team

Your Home Instead team in Norfolk, NE possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Instead Caregiver wearing mask reading newspaper with senior man at home


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