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Why choose us for home care in Olympia, WA?

We believe aging should feel empowering, not limiting. That’s why we provide personalized care with a human touch, helping older adults live safely and with purpose at home.

Meet Our Team

Behind every phone call, visit, and update is your local team who genuinely cares.

We're here to help with whatever you need, whenever you need it.

Kari Smith

Kari Smith

Franchise Owner

Kari stepped into her role as owner at the beginning of September 2019. She is thrilled to be working with the caring office staff and Care Pros here at Home Instead in Olympia and surrounding areas. She and her husband both grew up in Olympia, met in high school and moved back to raise their four children near their families in a community they have loved. They own two Cutters Point Coffee shops in Lacey, WA and have run those both for close to two decades. She has a passion for serving people, whether that is through the ministry of Young Life where she volunteered for years with high school and middle school students or through the church where her husband pastored or at home with her four kids running around to soccer, basketball, football or baseball games and practices or to the ballet studio and theater or just trying to get dinner on the table for the whole family to sit down and eat together!! She is about people, which is what drew her and Rhyan to Home Instead. This business is about serving people, sometimes in their greatest need, and we get the privilege to step into those places with families and we consider it an honor. To us, it's personal. Kari enjoys traveling to explore new places and cultures and spectating at her kids' activities watching them do what they love!

Rhyan Smith

Rhyan Smith

Franchise Owner

Rhyan is thankful for the opportunity that Home Instead gets to step in and help families sometimes in their greatest time of need. He and Kari started their time as owners at the beginning of September 2019 and he is encouraged to get to be part of the caring, compassionate staff here in the Olympia office. He is a retired pastor and a current real estate agent working with the local Olympic Sotheby's International Realty real estate office and has been an integral part of our team by building relationships with employees and community members learning how we can help and offer encouragement and solutions to aging adults and their families. Helping others has been what has defined most of who Rhyan is as he has served in ministry roles over the years through Young Life and churches serving youth and their families and then the entirety of the church body and all that encompasses the joys and struggles of real life of real people. Life is not always easy and he hopes Home Instead can help in whatever ways would be beneficial to our clients and their families. Rhyan enjoys reffing basketball, traveling with his family and getting in a round of golf every once in a while in his free time!

Connie Zaddack

Connie Zaddack

General Manager

Connie Zaddack is our General Manager, and a native of Olympia. Connie has been advocating for seniors for over 30 years, which is when she began owning and managing her own Adult Family Home. Connie's entire life has been spent working and caring for those who are most vulnerable - children, those with special needs, the disabled, and seniors. Connie has served on the Board of Directors for a local Senior Center, and a local Supported Living Group Home Association. She has also spent many years in full time church ministry. Connie is proud to be the mother of two wonderful adult daughters and the grandmother of two special grandchildren. Outside of work, she loves spending time with her family and her two cats. Connie enjoys singing, reading, exploring the outdoors, and relaxing with a good movie. She's also passionate about traveling, as well as fishing and hunting with her husband.

Trina Townsend

Trina Townsend

Care Pro Mentor/Trainer

Trina knew at a young age that she loved helping people. Even in junior high she volunteered at a school for those who were handicapped. She has taught Sunday School, Vacation Bible School and was a camp counselor. After earning her AA degree in California with certification as a dietary supervisor and culinary emphasis, she soon learned that her love for people was stronger than her love of cooking. She lived in and worked at a group home for adults with developmental disabilities for 12 years. She moved to Washington where she continued to work in group homes and coached Special Olympics. She became a CNA and then worked in a nursing home and soon discovered she was more suited for in-home care and is delighted to be part of the Home Instead team. She loves the fact that she gets to support our Care Pros by making sure they have all the tools, training and support necessary to care well for our clients and their families. When not working, she enjoys volunteering with a ministry that helps people get food and other needs met.

Rocio Stapp

Rocio Stapp

Scheduling Coordinator

Rocio's professional journey began in Florida at a construction company where she started as a receptionist and advanced to the position of office project manager, gaining valuable experience in managing complex tasks and projects. After returning to California, she transitioned to a community medical clinic serving as an HR Assistant, Credentialing Specialist, and Payroll Administrator. Guided by a deep sense of faith, and believing that God has a unique plan for her, it has influenced the direction of her career leading her to a Care Professional position with Home Instead. Using her professional strengths and experience in the field of caregiving, it was a natural progression to step into the role of Service Coordinator. Because she finds great fulfillment in helping others and understands what it takes to be a great Care Professional, she is able to provide Clients and Care Pros alike the care and attention they deserve. Her role allows her to make a direct impact on people's lives, and she considers it a privilege to be in a position where she can make a positive difference. Born and raised in Los Angeles, Rocio grew up in a close-knit Latino family that instilled in her the values of hard work, faith, and community. Her upbringing was rich in culture and tradition, shaping who she is both personally and professionally. Beyond her professional life, she has a deep love for animals and with her family cares for a variety of pets, including chickens, a rooster, a cat, dogs, a rabbit, and pigeons. Caring for these animals brings her joy and a sense of fulfillment, further reinforcing her commitment to nurturing and caring for others.

Richard Kim

Richard Kim

Client Care Coordinator

In 2022, Richard embarked on a meaningful journey with Home Instead, driven by a profound passion to make a difference in the lives of aging adults. With a heart brimming with empathy and a desire to serve, Richard found purpose in providing care and companionship to those in need. Through his work as a Client Care Coordinator, Richard plays a crucial role in overseeing and coordinating client care, ensuring that every individual receives personalized attention and support. With a blend of hands-on experience and a compassionate approach, Richard continues to advocate for the best possible care for clients, fostering a positive and comfortable environment for both clients and their families. Outside of work, Richard enjoys playing the guitar, reading and spending quality time with family.

Brett Wilkins

Brett Wilkins

Client Care Coordinator

Growing up with a family member who required 24-hour support- away from home, Brett learned early on just how vital-and deeply personal-the need for quality care is. That first-hand experience ignited a lifelong mission: ensuring that everyone, regardless of their challenges, has the security, dignity, and opportunity to live a safe, fulfilling life at home. Raised in Olympia by both parents from Nebraska (and many summers spent traveling back to visit family), Brett brings a grounded, community-focused warmth to everything he does. He has dedicated his career to advocating for developmentally disabled adults, gaining extensive experience in creating safe, high-quality home environments where individuals can thrive. As a deeply compassionate and empathetic advocate, Brett understands that transitioning to home care is a journey that requires trust, active listening, and genuine heart. He is thrilled to bring his years of advocacy and personal dedication to the team, helping seniors and their families navigate their care options with peace of mind.

Sandy Heimann

Sandy Heimann

Client Care Coordinator

Sandy comes to us from working within a non-profit organization in roles including In-Home Care Coordinator and Director for Retired and Senior Volunteers . In these roles her eyes were opened to the many challenges and needs that seniors, veterans, and people with disabilities face each day. It also showed her firsthand the difference a compassionate and dependable caregiver can make in someone’s life. She also had the opportunity to connect with countless people over the age of 55 who simply wanted to give back to their communities through volunteerism—a selfless act of helping others when help is needed. Throughout her various careers and life experiences, she has always found joy in giving her time and talents to help others. She has been a lifelong Washingtonian, with the exception of a few years spent living in Alaska. While living in Alaska, Sandy captained “Christmas in July,” bringing people together for a fun and meaningful community event. After returning to Washington, she continued her commitment to serving others by starting the Junior Chamber of Commerce in Ocean Shores. These experiences have helped shape Sandy into the caring and compassionate person she is today. Her passion is to ensure that people receive the considerate, dignified care they deserve so they can focus on enjoying life. Just as importantly, she wants families to have the reassurance of knowing their loved one is being cared for with the utmost respect, attention, and compassion.