Meet Our Team

John has served in the healthcare industry in various capacities for more than 20 years. In September of 2021, John pursued his dream of owning a Home Instead franchise, which provided the unique opportunity to combine his passion to serve aging seniors with owning a premier homecare agency. John is grateful for the amazing team of caregivers and staff that join him in making Home Instead the leading provider of homecare services in Washington County, PA.

Ashley Cushey serves as the Office Manager at Home Instead, where she oversees daily business operations and ensures smooth coordination between caregivers, clients, and administrative staff. With a strong background in healthcare, Ashley brings over 15 years of hands-on experience to her leadership role. Her career began as a Certified Nursing Assistant (CNA) from 2009 to 2012, followed by more than a decade as a Licensed Practical Nurse (LPN) working in various settings including home health, flu clinics, and long-term care facilities. This extensive clinical experience gives Ashley a deep understanding of client needs and the importance of compassionate, quality care. Outside of work, Ashley is married and a proud mom of three. She resides in Washington County and enjoys spending time with her family and staying active in her community.

Marcy is a Business Development Associate with significant experience in connecting families with the support and resources they need to help their loved ones remain safe and comfortable at home. With a strong background in customer service, Marcy is passionate about building meaningful relationships and providing exceptional care experiences for clients and their families. Outside of work, Marcy enjoys spending time with her daughter, family, and friends, and values making lasting memories with the people she loves most.

Alexi has been with Home Instead for nine years, beginning her journey as a Care Pro after experiencing firsthand the impact of in-home care while her grandmother was a client. Over the years, she has worn many hats, ultimately finding her true calling as the office scheduler. Alexi has been happily married to her wonderful husband for five years, and together they are raising their beautiful baby girl—along with their beloved fur baby. Outside of work, she has a love for The Beatles and enjoys photography whenever she can.

As the weekday On-Call Supervisor for Home Instead, Susan provides after-hours support to ensure clients and caregivers always have the help they need. With 18 years of experience in homecare, Susan handles client and caregiver concerns, manages schedule changes, and coordinates responses to emergencies with care and compassion. Susan's goal is to create peace of mind for families and a supportive environment for caregivers. She takes pride in being a reliable resource who helps everything run smoothly — even after hours.

Tracey has worked in scheduling for over two years, helping coordinate care visits to ensure clients receive dependable, high-quality support. She collaborates closely with caregivers and clients to create schedules that are efficient, responsive, and tailored to individual needs. Her goal is to support the care team while providing continuity and peace of mind for the families served.

Madison provides on-call weekend support remotely as she serves as a dependable point of contact for caregivers and families. She offers timely assistance and reassurance when needs arise. She takes pride in supporting the care team and helping ensure our clients and their families feel supported, informed, and at ease.