Geoffrey opened the Home Instead franchise that serves the western half of Cuyahoga County in December of 1998. From the very beginning it was apparent that Home Instead's service was destined to become a much-valued option for seniors. Back then, having a local, professional, and caring provider that enabled seniors to remain in their own homes was unique. Of course, the desire of seniors to remain in their own homes and be independent has not diminished over the last two decades. More than ever, seniors and their families appreciate the attention to detail, individualized Care Plans, superb matching of clients and Care Professionals, and the responsive office staff they've come to rely on through Home Instead. Prior to opening the Home Instead offices, Geoffrey worked as a Special Administrative Assistant at Kendal at Oberlin, a Continuing Care Retirement Community. He holds an MBA (Specializing in Healthcare Administration) from Cleveland State University. He also earned a Certificate in Gerontological Studies while finishing the MBA program. He is a graduate of Capital University.

Shannon joined Home Instead in 2006 after being a stay at home mother to her daughter. She developed a passion for helping seniors stay in their homes after witnessing the care her own family provided for her grandmother, who was diagnosed with Alzheimer's disease when she was just 60 years old. Shannon and her family enhanced the quality of life of Grandmother Glennie Bell for 13 years while she lived happily in her home with her husband Edward. This experience gave Shannon firsthand knowledge of the challenges families face when caring for a loved one. It is her hope that every family discovers that home care is often the best option for seniors. As our Service Coordinator, she matches the needs of our clients with the personalities and skills/experience of our Care Professionals. She is eager to share her personal and professional experience with Care Pros who have an interest in enhancing the lives of our senior clients by helping them remain in their own homes.

​Joan, our Inquiry Specialist, brought her 20 years of experience creating cultures of superior customer care and responsive service for business and industry to her role at Home Instead. In her former role here, as a Client Care Coordinator, Joan created individualized Care Plans for Home Instead clients and their families. Sensitivity to the challenges of aging, respect for person, and the desire to help them achieve the highest quality of life while remaining safely and comfortably at home was the foundation of every Care Plan she developed and monitored. Joan parlayed her previous Client Care Coordinator experience into helping people making the initial step of learning about home care and how Home Instead can help them. By now, she's versed on nearly any situation or problem that impedes making a senior's life better. Contact her. She'll help you.

Betty joined the Home Instead staff in 2018 because she strongly identified with our motto - "to us, it's personal." Betty brought her 40+ years of experience in the healthcare field, which included Hospice and Home Health Care. She also has extensive experience as an after-hours service representative. Whether you call Home Instead during the evening hours or the middle of the night, Betty's will be the friendly voice you hear. She's always willing to help because, to her, it's personal.

Cindy started with Home Instead in 2019 as a Client Care Coordinator. Since then, she has had several different responsibilities at our company. These days she helps with inbound calls and in-person visitors and also works in our Human Resources department on employee payroll. Additionally, she also handles client invoicing, inventory, accounts payable and accounts receivable. She does it all!

Kathy, our nurse, joined Home Instead in 2015. As our Client Care Coordinator, she meets with clients and client families to determine care needs. She then develops Care Plans designed to not only satisfy all interested parties, but to also enhance the lives of our clients. Kathy has been a nurse for 20+ years and has worked in Home Care and hospice. She is a CDP (Certified Dementia Practitioner). She also assists with Care Pro training.