Why choose us for home care in Massillon, OH?

John has served in the healthcare industry in various capacities for more than 20 years. In September of 2021, John pursued his dream of owning a Home Instead franchise, which provided the unique opportunity to combine his passion to serve aging seniors with owning a premier homecare agency. John is grateful for the amazing team of caregivers and staff that join him in making Home Instead the leading provider of homecare services in Washington County, PA.

Colin joined the Home Instead Team in July of 2023, relocating from Jacksonville, FL to Massillon, OH for this opportunity. Prior to his industry change, Colin recruited for niche roles at University of Chicago and Frontier Airlines, which has translated well in his role as General Manager. Throughout college, Colin had the opportunity to work with a Home Instead office in Washington, PA and witness the impact their home care services made in the community, jumpstarting his passion to serve the elderly. Colin is thrilled to be able to serve clients in Northeast Ohio, and truly make a difference in seniors' lives. In his free time, you can find Colin playing golf, basketball, Spikeball, running, spending time with family and friends, attending church, and visiting Florida any chance he gets!

Alexi has been with Home Instead for nine years, beginning her journey as a Care Pro after experiencing firsthand the impact of in-home care while her grandmother was a client. Over the years, she has worn many hats, ultimately finding her true calling as the office scheduler. Alexi has been happily married to her wonderful husband for five years, and together they are raising their beautiful baby girl-along with their beloved fur baby. Outside of work, she has a love for The Beatles and enjoys photography whenever she can.

Deanna Hannay is a dedicated Recruitment Engagement Coordinator at Home Instead, where she combines her passion for helping others with over 15 years of experience in customer service and leadership. Certified in Medical Office Administration, Deanna brings both compassion and professionalism to her work, ensuring clients and caregivers receive the highest level of support. Beyond her career, Deanna is a proud wife and mother of five, finding balance between family life and her commitment to making a difference in her community. Known for her empathy, strong work ethic, and genuine care for people, she thrives on building meaningful connections and fostering positive experiences for everyone she works with.

For Kimberly, caregiving is deeply personal. After experiencing firsthand the difference compassionate caregivers made in caring for her special needs daughter, she understands the trust families place in those who care for their loved ones. As Lead Care Pro, Kimberly is passionate about helping seniors remain safe, comfortable, and independent at home while overseeing client care services to ensure exceptional support. She especially enjoys building relationships with clients and hearing the stories of their lives. Outside of work, Kimberly enjoys spending time with her family, attending live music events, and being outdoors. Known for her outgoing personality, passion, and determination, she brings genuine compassion to every client and family she serves.

Audrey believes that exceptional care begins with exceptional people. As Recruitment Coordinator, she is passionate about finding compassionate, dependable Care Professionals who have both the heart and the skills to make a meaningful difference in the lives of seniors and their families. With extensive experience in caregiver recruitment, onboarding, scheduling, and home care operations, Audrey works closely with applicants from their very first conversation through the hiring process, helping them feel welcomed, supported, and prepared to succeed. She understands that every great caregiver has the potential to change someone's life, and she takes pride in connecting caring individuals with a career that has purpose. Known for her organization, attention to detail, and friendly approach, Audrey enjoys building relationships with caregivers and supporting the team behind the scenes to ensure clients receive the dependable, compassionate care they deserve. She is committed to creating a positive experience for every applicant while helping strengthen the exceptional team that serves our community. Whether she's welcoming a new Care Professional or helping support the daily needs of the office, Audrey is dedicated to making a difference—one caregiver, one client, and one family at a time.

Rachael is passionate about helping older adults and their families navigate the healthcare journey with confidence and compassion. As Business Development Advisor at Home Instead, she partners with healthcare providers, senior living communities, and community organizations to connect families with personalized in-home care solutions that allow seniors to remain safe and independent at home. With a background in admissions, social services, and senior care, Rachael has extensive experience working alongside physicians, hospital case managers, rehabilitation facilities, hospice providers, and long-term care teams. Her firsthand understanding of the challenges families face during times of transition allows her to be a trusted resource for both referral partners and those seeking care. Rachael has a special passion for serving older adults living with dementia and believes every family deserves compassionate guidance and exceptional care. Known for her approachable personality and genuine desire to help others, she is committed to building lasting relationships and strengthening the support available to seniors throughout the community.

As the weekday On-Call Supervisor for Home Instead, Susan provides after-hours support to ensure clients and caregivers always have the help they need. With 18 years of experience in homecare, Susan handles client and caregiver concerns, manages schedule changes, and coordinates responses to emergencies with care and compassion. Susan's goal is to create peace of mind for families and a supportive environment for caregivers. She takes pride in being a reliable resource who helps everything run smoothly - even after hours.