Why choose us for home care in Chagrin Falls, OH?

Henrietta has been in the healthcare field since 2010. With an STNA license, she has gained extensive experience across various roles, including nutrition, health aid, dispatch, and scheduling. Her diverse skill set and commitment to excellence make her an integral part of our team. Outside of work, Henrietta enjoys spending time with her sweet Yorkie, as well as indulging in shopping and traveling. Her enthusiasm and varied interests bring a vibrant energy to our workplace.

Tanisha Williams brings a wealth of expertise and compassion to her role as Community Engagement Coordinator at Home Instead. A graduate of the University of Akron with a degree in Child and Family Development, Tanisha has devoted 14 years to the childcare field, including six years as a director. During that time, she served as the first point of contact for families and children, ensuring that each received individualized care and support. At Home Instead, Tanisha focuses on building meaningful connections with the community, coordinating events, supporting inquiries, and enhancing engagement efforts to reflect the company's mission of compassionate care. In her free time, Tanisha enjoys hiking and exploring nature. At home, she unwinds with her beloved cat, Wednesday.

Cady has been dedicated to the healthcare field since 2013. She began her career in assisted living, supporting individuals living with Alzheimer's disease, and later expanded her experience in an inpatient trauma unit within a hospital setting. Her experience has given her a strong foundation in communication, compassion, and crisis-sensitive care. Her well-rounded background makes her a natural fit for Client Care at Home Instead, where she blends clinical awareness with heart, patience, and a true commitment to helping families feel supported every step of the way. Outside of work, Cady enjoys spending time with her husband, daughter, and their dog. She loves being crafty, going to concerts, and finding meaningful ways to help others.

Nicole graduated from Keiser University in 2019 with a bachelor's degree focusing on health care administration and psychology. She has 20 plus years of experience in health care, pharmacy, and caregiving. Nicole's passion has always been to help those in need and help to enrich their life. She is married and has four children. She loves spending time with family and helping those who are dealing with addiction and loss.

Devenda has been with Home Instead since 2014. With over 12 years of experience in customer service across various industries, Devenda's expertise has been invaluable to us. Over the years, she has held several roles within the company, including HR and admin, before transitioning to her current role as Support Coordinator. Her friendly and outgoing personality has made her a favorite among our clients and Care Pros. When Devenda is not hard at work, she enjoys spending quality time with her four beautiful children.

Jacqueline brings a wealth of experience in customer service and call center management, backed by her education in business administration. With a strong foundation in delivering exceptional service, she excels at ensuring customer satisfaction. Jacqueline also holds a realtor license, demonstrating her versatile skill set and dedication to professional growth. Outside of work, she enjoys binge watching old crime shows on TV and cherishing quality time with her daughter.

Chloe graduated from Kent State University with a Bachelor of Arts in Sociology and Psychology, and specializing in Social Inequality. With a passion for learning about social issues, pop culture, and even astrology, Chloe brings a unique perspective to HR. Her background in public engagement and customer interactions has shaped her ability to connect with people and support a thriving workplace culture. Outside of work, Chloe enjoys spending time with family and friends, exploring new museums and restaurants, and watching movies-all with her fur baby, Orion, a black cat who keeps life extra magical!

Mike studied Psychology and Human Services at Tiffin University and holds an Associate of Arts degree from Cuyahoga Community College. A proud graduate of Cleveland City Schools, he brings over a decade of experience as a Lead Dispatcher, where he also served as a Certified Training Officer and Terminal Agency Coordinator. His passion for helping others continues to drive his work, giving him a strong sense of purpose and fulfillment. Outside of work, Mike enjoys staying active by going to the gym and taking brisk walks. He also loves to unwind with a good karaoke session, where his love of music shines through.

Michael graduated with a double major in History and Business Administration through Liberty online courses. He got into Caregiving after taking care of his grandmother who battled cancer. He currently works full time as a Care Professional with Home Instead clients while also working with the Learning and Development team helping to train new Care Pros and make educational videos. Outside of work, Michael's hobbies include reading, videography, and enjoying the outdoors.

Sharon brings over 20 years of experience in the health insurance industry, where she held key roles from Payroll and Staff Accountant to Director of Accounting. She also spent four years in the aerospace industry as an Accounting Manager and Controller, offering a broad perspective and strong leadership in finance operations. She holds a BBA in Accounting from Cleveland State University and is a licensed CPA. Outside the office, Sharon enjoys classic muscle cars, stargazing, and life's greatest adventure raising triplet daughters!

Brendan brings a strong background in audit and a passion for supporting meaningful work in senior care. He earned both his undergraduate and master's degrees in Accounting from Penn State University, completing his master's in August 2022. Before joining Home Instead, Brendan spent the first three years of his career with a large public accounting firm, where he gained valuable experience in audit across a range of industries. Outside of work, he enjoys spending time outdoors-hiking and golfing in the summer, skiing in the winter, and making the most of time with his family.

Lina is the Operations and Communication Manager at Home Instead, bringing a wealth of experience from her diverse professional background. She holds a BA in Child and Family Development with a minor in Art from the University of Akron. Lina spent the first decade of her career as a preschool teacher. She later expanded her impact by working for a non-profit, where they introduced children to creative outlets she became an expert in brand awareness, securing sponsorships, and organizing major events, like banquets, which has made her a valuable asset. At Home Instead, Lina combines her creative skills with her passion for building relationships to elevate the company's digital presence. Outside of work, Lina and her husband enjoy traveling with their three daughters and their puppy, often taking family trips on their bus. In her free time, Lina loves to paint, bake, and relax with a good scary movie.

With over 20 years of experience in the service industry, Lisa is excited to bring her passion for helping people and building relationships to Home Instead's, Admin team. Her skills and expertise will be invaluable in building strong connections with our Care Pros and Clients. Lisa's positive attitude and dedication to her work make her a perfect fit for our team, and we are excited to see the contributions she will make to our organization. When she's not working, Lisa enjoys pursuing her passion in hairdressing and spending quality time with her family.

Gina brings over 25 years of experience in the security industry and a lifelong passion for helping others. Inspired by her mother, a dedicated STNA, and parents who always supported those in need, Gina sought a career where she could make a meaningful impact. She found that purpose at Home Instead, where she's proud to help provide the kind of care she wishes her own mother had access to. Outside of work, Gina enjoys art, crafting, reading, music, and relaxing with her three cats. A lover of nature and rainy days, she finds joy in life's quiet moments.

Capriss, Cleveland born and raised, she graduated from Health Careers and has over 17 years of experience in Home Health Care. She has a true passion for working with seniors, building relationships, and providing meaningful care. She's also supported clients as a personal assistant and house manager. While she loved being hands-on, she's excited to now contribute from an administrative role with the Home Instead team. Outside of work, she enjoys spending time with family and friends, vacationing, reading, visiting museums, volunteering, and helping others learn about the Bible.

Rosey joined Home Instead in January 2021. She has worked with Seniors since 1994, starting in a nursing home in housekeeping. Her most recent position was an Executive Director in an Assisted Living/Memory Care Community. Rosey has a passion for helping seniors and their families navigate the aging process with dignity and respect. Outside of work Rosey enjoys spending time with her family and friends.

Jason brings over 20 years of experience as a public servant, along with a strong background in sales and customer service. He is passionate about his role as a Community Liaison, where he focuses on building meaningful relationships and connecting people with the care and resources they need. Outside of work, Jason enjoys spending time with his family and making the most of the summer weather-whether that's riding his motorcycle or cruising with the top down.

Alecia holds an associate degree in accounting and brings over ten years of bookkeeping experience across a variety of industries. Throughout her career, she has developed a strong eye for detail and a dependable approach to managing financial records, helping organizations stay organized and on track. Outside of work, Alecia enjoys cooking, playing board games and spending time with her family.

Lysa Crosby serves as a Scheduling Coordinator at Home Instead, bringing years of experience in education, and supporting others. She earned her Associate of Applied Science degree in Early Childhood Education from Tri-C and continued her studies at Cleveland State University. Lysa began her professional journey as an early childhood educator, helping prepare young scholars for success in the school system. She later taught second and third grade before being promoted to Family and Consumer Sciences, where she focused on teaching life skills and everyday living. Her strong communication, organizational skills, and dedication to supporting others make her a valuable member of the Home Instead team. Outside of work, Lysa enjoys planning events and decorating. She is also a proud mother of four children and values spending time with family and creating memorable experiences for those around her.

Madie Pyle serves as Office Admin Support at Home Instead, where she brings a strong background in customer service and a passion for helping others. Known for her positive attitude, excellent communication, and active listening skills, Madie enjoys building connections with those around her and creating a welcoming experience for clients, Care Professionals, and team members alike. She is excited to continue growing professionally while supporting the mission of Home Instead. Outside of the office, Madie expresses her creativity through special effects makeup and costume design for haunted attractions. She also enjoys traveling, has a love for exotic pets, and is always eager to explore new experiences. Madie's creativity, enthusiasm, and people-first approach make her a wonderful addition to the Home Instead team.

Lina is a dedicated healthcare professional with many years of experience providing compassionate, patient-centered care in a variety of medical settings. Her background as both a State Tested Nursing Assistant (STNA) and Medical Assistant has allowed her to develop strong clinical, administrative, and interpersonal skills while building meaningful relationships with patients and their families. Throughout her career, Lina has been passionate about helping others and making a positive impact on the lives of those in her care. She is committed to delivering high-quality, compassionate healthcare while creating a welcoming and supportive environment for every patient. Outside of work, Lina enjoys spending quality time with her family, especially at the pool or the beach. She also loves cheering on her children at their sporting events and making lasting memories with them.

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980's. Betty learned about the opportunity at Home Instead in the mid-1990's. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States. Betty's husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson's and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continued to operate Home Instead Senior Care with Betty's vision and passion. Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed. Betty feels passionate about our motto, "To Us It's Personal," which is why she has continued her involvement with Home Instead. Until 2011, she served on the board of the Home Instead Senior Care Foundation.

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead as Director of Operations in 2001. He has completed Home Instead's corporate training as well as Home Instead's award-winning Alzheimer's training program. Scott received Certified Senior Advisor (CSA) distinction in 2005. Jeannie's undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son. Both Scott and Jeannie embraced the Home Instead's motto, "To Us It's Personal" as Jeannie's mom, the local founder of Home Instead, had Alzheimer's. Their goal was to provide a family-friendly workplace where everyone works to ensure we do all we can to improve the quality of life for our clients.