Our office has served older adults and families in the Rochester community since 2004, with a focus exclusively on northeastern Monroe County.

One important difference is the range of support we can provide. A client might begin with companionship, transportation, meals, or household help and later need hands-on assistance with bathing, dressing, toileting, transfers, or mobility. As a New York State Licensed Home Care Services Agency (LHCSA), we can provide that hands-on personal care through appropriately trained aides.

Our office exclusively serves northeastern Monroe County.

That focused service area has helped our team become familiar with local healthcare providers, senior living communities, and other resources. It also means our approximately 110 Care Pros are part of a team focused specifically on supporting older adults and families close to home in the Rochester area.

Yes. This is an important distinction in New York.

As a New York State Licensed Home Care Services Agency, Home Instead Pittsford provides hands-on personal care through trained and certified Personal Care Aides (PCAs) and Home Health Aides (HHAs).

Depending on the care plan, that can include bathing, dressing, toileting, transfers, personal hygiene, and mobility assistance—not simply companionship or household help.

Yes. Providing a continuum of care at home is something our Pittsford team is particularly experienced in.

Someone might initially need companionship, transportation, meals, or household help. Later, we can add hands-on assistance with personal care, transfers, or mobility.

That can be especially helpful for families managing progressive conditions such as Parkinson’s disease because their loved one can continue receiving support from an agency they already know as needs change.

Home Instead has served the Rochester community since 2004, and our local office has approximately 110 Care Pros.

Our clinical leadership includes a Director of Patient Services who is a Registered Nurse with extensive healthcare and senior care experience. She provides clinical leadership and oversight for our licensed home care services, including support for clients with personal care and more complex needs at home.

Our team participates in the annual Walk to End Alzheimer’s in Rochester, bringing together employees, Care Pros, families, and supporters to raise awareness and support the Alzheimer’s Association.

During the holidays, we also organize Be a Santa to a Senior, working with the local community to collect and distribute gifts to older adults who might otherwise feel isolated or go without a gift.