Why choose us for home care in Auburn, NY?

Salvatore Santora is co-owner of the Home Instead office. The father of three, Sal followed a varied career path including owning his own restaurant and having earned his Certification as an Electrician for the IBEW union. "Although I had a great job with good union benefits, I couldn't see myself in that career for the rest of my life." It was Sal's personal experience that prompted him to open a Home Instead Senior Care office. After his father passed away, his mother was living alone in their large home on 60 acres. Sal eventually moved his mother in to his own home so that he could provide 24-hour support. Mrs. Santora lived with Sal for 10 years. "I definitely understand the challenges that families face when a loved one is dependent upon you, and you also have a full-time job and additional responsibilities outside the home. My mother loved home and family more than anything, and I know that she wanted to remain at home among her familiar belongings. It gives me a great feeling that we are helping other families do the same for their aging loved ones."

Nancy Santora, R.N., is the co-owner of the Home Instead office. The mother of three, Nancy attended nursing school at Hahnemann Medical College and Hospital in Philadelphia, PA, and earned her Bachelor of Science degree from Roberts Weslyan College. Prior to Home Instead Senior Care, Nancy was the Director of Health Affairs at a large Rochester area retirement community and previous to that had been Director of an Enriched Living community. "Although the communities provided all the essentials for luxurious living, the residents often spoke wistfully about having to give up the homes in which they had built so many memories." Nancy's 10 years of experience in the senior communities combined with Sal's 10 years of personal experience caring for his mother makes them a very effective team. "Sal and I feel so blessed to be able to provide those essential services to seniors and families to enable them to remain safely in the homes that they love and feel comfortable in."

Kiley is a proud mother of one son, who grew up here in Auburn. She has experience in Mental Health and Addictions and is currently attending college at CCC for her degree in Social work. Kiley understands the challenges that families face with loved ones, being able to provide quality care for them within their homes, while still maintaining a full time job, and providing and caring for her own family and home needs. "No better feeling than to make a positive difference in someone's life".

Melissa first started with Home Instead in August of 2017 as a Care Professional. After only a few weeks providing in-home care, Melissa transitioned to the office role of Recruitment and Engagement Coordinator. After taking some time off, she returned in May of 2025 as the Office Coordinator. Melissa brings with her a background in helping the developmentally disabled as well as her 5+ years of prior experience with Home Instead. It is with her calm and patient demeanor Melissa provides comfort, support and encouragement to both the clients as well as co-workers. Melissa lives in Auburn with her husband, 2 daughters, dog Kiska, and cats Belle and Cooper. Melissa enjoys golfing, bowling and spending time with her family.

Natasha began her adventure as part of the Administrative Team with Home Instead in February 2023 as the Staff Coordinator. In April, Natasha took over the position of Recruitment and Engagement Coordinator. She is currently enrolled in the University of Phoenix to further her knowledge of her role.