Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Pittsfield, MA.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
Donna Smith, Franchise Owner
Donna and her husband, Steve, opened the Berkshire County Home Instead office in 2001. She is passionate about enhancing the lives of aging adults, through our home care services, support and education of family caregivers and Alzheimer's awareness. She loves to see people grow and develop both personally and professionally and is proud of the Home Instead CAREGivers and staff. Donna loves her three kids, Isabelle, Oliver and Alex. When she has time, she enjoys gardening, cooking and reading.
Steve Smith, Franchise Owner
Steve opened the Berkshire County Home Instead office in 2001 after experiencing a need for help with his own mom. Having grown up in North Adams, he is grateful to be serving seniors in his home community of the Berkshires. When he has time, Steve loves fishing for trout in our beautiful rivers and lakes.
Dorsey Hydon, Scheduling Manager
Dorsey began her journey at Home Instead in 2007 as a Care Professional after having cared for her own parents. Helping her parents remain in their own home sparked her passion for helping seniors, something many of you may have in common! Dorsey appreciates and values the important role that Care Pros have in the home with our clients by being on the “front line” with them. She is here to support you as you get started by arranging introductions, shadows or extra training when needed to make sure that you have the tools to do your job confidently. It is her goal to make excellent matches through scheduling to help build extraordinary relationships and provide consistency for both the client and the Care Professional.
Jessica Passetto, Care Pro Experience Manager
Jess started her journey with Home Instead in 2023 as a Care Professional before moving into her new position in the office as the Care Pro Experience Manager. In this role, she assists new Care Pros during their onboarding process and will stay in touch with as they complete online training in the first year. Before this, Jess spent 20 years as a high school choral music and theatre teacher, retiring early in 2020 to spend more time with her family. She has been happily married to her husband for 16 years and they have two children.
Lynne Bronson, Business Manager
Lynne joined the Home Instead team in 2012 bringing with her years of experience in keeping the books for a number of organizations. She is lending her great organizational skills not only to our accounts but all around the office. Lynne loves finding fun activities to do with her two daughters. She is enjoying working in the friendly environment we've created at Home Instead.
Deb Allen, Client Care Manager
Deb joined Home Instead in 2025. She started her career as a labor and delivery nurse for 8 years. Her first "job" at age 11 was being a companion for an elderly woman who did not have any local family in the area. She learned a lot that summer and it sparked her interest in working in healthcare. Deb's mother in law was diagnosed with early onset dementia at age 55, and this experience gave her the confidence to pursue a nursing career, first as an LPN, then RN, and finally completing her BSN all while working and raising a family. She is the eldest of four and grew up in the Berkshires and married her high school sweetheart, Jim in 1986 and have two adult children, Andrew and Alexandra as well as a wonderful son-in-law, Max. In her free time she enjoys traveling, quilting, and boating with her husband and fox red lab, Ruby.
Our Team
Your Home Instead team in Pittsfield, MA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
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More Than a Business
