Client Care Coordinator

Make a Difference Every Day

At Home Instead, we believe aging adults deserve to live safely, comfortably, and independently in the place they call home. For over 30 years, Home Instead has been a trusted leader in in-home senior care, helping families navigate aging with dignity and peace of mind.

We're looking for a compassionate, relationship-focused Client Care Coordinator to join our team. If you are passionate about helping older adults, enjoy building meaningful relationships, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

What You'll Do

As a Client Care Coordinator, you will be the primary advocate for our clients and their families, ensuring they receive exceptional care and support from the very first phone call through their entire Home Instead journey.

Client Care & Relationship Building

• Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
• Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
• Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
• Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.

Care Coordination & Quality Assurance

• Create and maintain individualized care plans that meet client needs and goals.
• Coordinate client and Care Professional introductions to ensure successful care matches.
• Conduct routine quality assurance visits and client satisfaction check-ins.
• Collaborate with scheduling and caregiving teams to ensure seamless service delivery.
• Monitor changing client needs and adjust care plans accordingly.

Problem Solving & Client Advocacy

• Address concerns and service issues with professionalism, empathy, and urgency.
• Advocate for clients and identify opportunities to enhance services.
• Support positive outcomes for clients, families, and Care Professionals.

Documentation & Compliance

• Maintain accurate client records, assessments, care plans, and visit notes.
• Ensure compliance with company policies and industry standards.
• Complete all required documentation in a timely and accurate manner.

What We're Looking For

Experience

• Experience in client services, healthcare, home care, senior care, social work, case management, or a related field preferred.
• Experience working directly with older adults, families, or caregivers is highly valued.
• Strong customer service and relationship-building skills.

Education

• Bachelor's degree in Healthcare Administration, Social Work, Gerontology, Human Services, Nursing, or a related field preferred, but not required.

Technical Skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with CRM, scheduling, or client management software preferred.

Key Skills & Competencies

• Compassion and genuine passion for serving older adults
• Excellent verbal and written communication skills
• Strong consultative sales ability
• Relationship building and customer service excellence
• Problem-solving and critical thinking skills
• Exceptional organizational and multitasking abilities
• Attention to detail and documentation accuracy
• Ability to work collaboratively within a team environment
• Professionalism, discretion, and confidentiality

Additional Requirements

• Valid driver's license and reliable transportation.
• Ability to travel locally for client visits as needed.
• Flexibility to occasionally work evenings or weekends.
• Must successfully complete background screening requirements.

Why Join Home Instead?

• Meaningful work that positively impacts seniors and families.
• Supportive, mission-driven team environment.
• Opportunity to build lasting relationships in the community.
• Professional growth and development opportunities.
• Competitive pay and benefits package.

If you are a compassionate professional who excels at building relationships, coordinating care, and advocating for others, we encourage you to apply and become part of the Home Instead family.