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Why choose us for home care in Crystal Lake, IL?

We believe aging should feel empowering, not limiting. That’s why we provide personalized care with a human touch, helping older adults live safely and with purpose at home.

Meet Our Team

Behind every phone call, visit, and update is your local team who genuinely cares.

We're here to help with whatever you need, whenever you need it.

Dr. Aaron & Ada Christopher

Dr. Aaron & Ada Christopher

Dr. Aaron and Ada Christopher are multi-unit owners of Home Instead franchises in Illinois and Iowa. They have two children and live in Port Byron, IL. They both have a passion for working with seniors and making a positive impact in their community. Ada has a Bachelor's in Business and two Master's Degrees; an MBA and a Masters of Accounting and Financial Management. Throughout her professional career, she has worked in a variety of leadership roles in the healthcare field and service organizations. This includes non-profits serving under-served populations and economically challenged families, as well as Federally Qualified Health Clinics. She learned early on that her calling was serving others and is passionate about serving seniors and families. Aaron is a practicing Certified Public Accountant. He earned his Bachelor's and Master's Degrees in Accounting and his PhD from Claremont Graduate University. He has worked in public accounting, as an accounting professor, and as the Chief Financial Officer for several large organizations. Aaron owns several practices in staffing, finance, accounting services and investments. Their mission is to enhance the lives of seniors by providing a network of reliable, compassionate, and well-trained Care Professionals. They are on call to quickly answer your questions and accommodate your senior in-home care needs.

Lisa G.

Lisa G.

General Manager

Lisa joined Home Instead in July 2023 as the Office Manager/HR Coordinator for the Crystal Lake Illinois location and in Jan 2024 the Barrington office and has since been promoted to General Manager. Lisa comes with over 17 years' experience and is responsible for the overall coordination of services, including hiring, training, scheduling, and care coordination departments, allowing Home Instead to operate efficiently. Senior Care has been a part of Lisa's career, where she helped seniors in the community engage in Health & Fitness programs to keep them mobile, independent and develop friendships. This experience has helped with advocating for great senior care in the community by working with a passionate team to contribute to the positive living environment and enhancing a senior's quality of life. Lisa has been married for 35 years, and enjoys spending time with her 3 adult children, 2 daughter in laws and 2 grandchildren.

Lisa O.

Lisa O.

Service Coordinator

Lisa has been with Home Instead since 2013. She has filled many roles within our organization since that time. Some of those roles include Caregiver, Lead Caregiver, Service Coordinator, and Hands on Trainer. She is currently our Client Care Coordinator. Lisa graduated from the University of Illinois at Chicago and has a degree in Education.

Carrie R.

Carrie R.

Client Care Coordinator

Carrie's journey in home care began back in 2011 when she joined Home Instead as a caregiver. From the very beginning, her compassion and dedication to helping others shone through. Over the years, she's taken on many roles-including Service Coordinator, Recruiter, and Client Care Manager-gaining a wealth of knowledge and experience along the way.

Joy A.

Joy A.

Compliance Coordinator

Joy brings over 11 years of experience in compliance-focused operations, quality auditing, and administrative support across e-commerce, real estate, and BPO environments. She specializes in ensuring adherence to policies, regulatory standards, and internal controls, with a strong eye for detail and accuracy. In her recent roles, Joy has played a key role in conducting quality and compliance audits, evaluating processes, and identifying risks and gaps before they impact business performance. She is highly skilled in reviewing documentation, monitoring CRM and operational workflows, and delivering clear, actionable audit findings that drive continuous improvement and accountability. Known for her integrity and analytical approach, Joy works collaboratively with cross-functional teams to strengthen compliance frameworks, improve operational efficiency, and maintain high standards of accuracy and consistency. Her work reflects a deep commitment to ethical practices, risk mitigation, and service excellence. Outside of work, Joy is a dedicated mother of three daughters. She values quality family time and enjoys encouraging their passion for reading, storytelling, and music.

Shelley Pederson

Shelley Pederson

Recruiter

Hi everyone! I’m Shelley Pederson, recruiter for Home Instead of Crystal Lake. I bring many years of experience in Human Resources, recruiting, and supporting employees throughout their careers. I truly enjoy getting to know people, helping them find opportunities that are a good fit, and being a resource throughout the hiring process. I believe that building strong relationships and treating people with respect and kindness are just as important as finding the right qualifications for a role. I’m looking forward to helping you begin a rewarding experience with our team and the seniors we serve.

Gloria Snapp

Gloria Snapp

Business Development Advisor

Gloria brings more than 20 years of healthcare experience, with a strong background in operations, client relationships, and helping individuals navigate complex healthcare needs. Throughout her career, she has been passionate about improving the experience of patients, members, and families through compassionate service and practical solutions. She is excited to bring that experience to Home Instead, where she can work directly with seniors and their families to understand their needs and help them find the right support to remain safe, comfortable, and independent at home. Outside of work, Gloria enjoys volunteering with Meals on Wheels, thrifting and reselling unique finds, and spending time with her mini Goldendoodle, Bentley

Nandin Urantsetseg

Nandin Urantsetseg

Client Care Advisor

Nandin has a background in working in emergency medicine for the past 6 years and has an active license to practice emergency medical services nationwide. She wants to use the experience she has gained to help the seniors in the community prosper and thrive. Outside of work, her hobbies are traveling, staying active, reading, and being family oriented.