Home Care Office Manager & Operations Lead

Are you an organized, high-energy leader who knows the ins and outs of the non-medical home care industry? Do you thrive in a role where you can lead the office team, manage recruitment, and ensure daily operations run smoothly?

Home Instead in New Port Richey is seeking a dedicated Office Manager & Operations Lead to head our local branch. This is a comprehensive, hybrid role designed for a hands-on manager. You will wear a few essential hats: running our day-to-day office operations, steering human resources (caregiver hiring and retention), and overseeing our master scheduling calendar.

This is the perfect next step for a seasoned Home Care Coordinator, Supervisor, or Assistant Manager who is ready to step into full office leadership, avoid a grueling commute to Tampa, and build a rewarding career locally.

Core Responsibilities:

• HR & Recruitment: Manage the full caregiver lifecycle. You will oversee sourcing, screening applications, interviewing, onboarding, and leading orientation for our new Care Professionals.

• Operations & Compliance: Ensure our local office runs smoothly, efficiently, and remains in 100% compliance with Florida state regulations and Home Instead franchise standards.

• Scheduling Oversight: Take ultimate ownership of the master care calendar. You will directly guide and collaborate with our remote Scheduling Coordinator to ensure accurate client-caregiver matches, fast communication, and prompt resolution of open shifts.

• Workforce Retention: Build a supportive office culture that reduces caregiver turnover through strong communication, structured recognition, and appreciation programs.

What We Are Looking For:

• Experience: Minimum 2+ years of coordination or management experience explicitly within a Non-Medical Home Care or Home Health agency.

• Hands-On Mindset: A professional who loves a dynamic environment and is equally comfortable analyzing office efficiency metrics as they are speaking with clients or interviewing a new caregiver.

• Team Leadership: Experience managing or directing others, including the ability to effectively manage or collaborate with remote team members/virtual assistants.

• Tech-Savvy: Proficiency with modern home care scheduling platforms (ClearCare/WellSky experience is a major plus), digital tracking tools, and communications software.

• Local Commitment: Must live within an easy daily commute of our New Port Richey office.

Why Home Instead?

Home Instead is an industry leader in personalized senior care, but our New Port Richey branch operates like a dedicated local family. We offer a competitive salary, a path toward performance bonuses, and a supportive, localized environment where your work has a visible, daily impact on families right here in Pasco County.

Apply today by submitting your resume and a brief summary of your home care experience!

This position is subject to Florida Level 2 background screening requirements through the Florida Care Provider Background Screening Clearinghouse. For more information, visit https://info.flclearinghouse.com.