Client Care Coordinator

Client Care Advisor – Senior Home Care

Home Instead® | Wilmington/Newark, DE
Full-Time

Build Relationships. Solve Problems. Make a Difference.

Are you an organized, relationship-focused professional who enjoys working with people, solving problems, and making a meaningful difference?

Home Instead Wilmington/Newark is seeking a compassionate, motivated Client Care Advisor to join our team. This is a highly relational role for someone who combines excellent people skills with strong organization, good judgment, and a commitment to exceptional service.

You'll serve as a trusted point of contact for older adults and their families, helping them navigate care needs and ensuring they receive personalized, high-quality support at home.

Experience in home care, healthcare, social work, senior services, or care coordination is a plus, but we're also interested in accomplished professionals from other fields who bring strong client-service, relationship-management, and problem-solving experience.

What You'll Do

• Build strong, ongoing relationships with clients and their families
• Conduct in-home Care Consultations and ongoing client assessments
• Develop and update personalized Plans of Care as client needs change
• Oversee client services with a focus on quality, satisfaction, and retention
• Work closely with Care Professionals and our office team to coordinate successful care
• Identify changing client needs and recommend additional services or support when appropriate
• Resolve concerns with empathy, professionalism, and good judgment
• Maintain accurate client documentation and uphold quality standards
• Travel locally to client homes and senior living communities during the workday

What We're Looking For

• Exceptional communication and relationship-building skills
• Strong organization and the ability to manage multiple, changing priorities
• A compassionate, service-oriented approach
• Confidence communicating with clients and families, including during sensitive or challenging situations
• A proactive problem-solver who takes ownership and follows through
• Comfort with technology and electronic record-keeping systems
• Ability to work independently while collaborating effectively with a team
• Professional experience in a relationship-focused, client-service environment; home care, healthcare, social work, senior services, or care coordination experience is a plus
• Valid driver's license and reliable transportation

Why Home Instead?

For more than three decades, the Home Instead® network has helped older adults live safely and comfortably wherever they call home.

At Home Instead Wilmington/Newark, you'll join a supportive team where relationships matter and your work has a direct impact on clients, families, and the Care Professionals who serve them.

What We Offer:

• Competitive salary based on experience
• Plus performance-based incentives and bonuses
• Paid vacation
• Ongoing professional and personal development
• Primarily Monday–Friday schedule
• Supportive, team-focused work environment
• The opportunity to do meaningful work with older adults and their families

Make a Difference Every Day

If you're a strong relationship-builder who enjoys helping people, solving