HR Manager

About Us:
Home Instead in Fort Collins is a trusted provider of compassionate, high-quality home care services for seniors. We are seeking a dedicated Human Resources Manager to support our home care operations, recruitment efforts, and training & development program.

Primary Responsibilities:

• Reflect the core values of CC Home Care LLC:
  • Honesty & Integrity
  • Responsible & Accountable
  • Relentlessly Helpful
  • Insist on the Highest Standards
  • Bias for Action
• Develop and manage the annual franchise Human Resources operational plan and budget.
• Achieve the annual operational plan's revenues, gross profit, profitability and other operational goals by the stated milestones.
• Provide leadership and management of the HR Department; focusing on operational efficiency and Key Player performance related to Care Pro recruitment, engagement, compliance, & performance management.
• Investigate reports of Care Professional performance issues and conduct performance conversations.
• Manage outcomes of HR department activities and direct changes that will drive achievement of operational goals.
• Maintain passive and pursue active applicant sourcing efforts.
• Conduct interviews with prospective Care Professionals.
• Focus on Key Player engagement & development strategies to ensure their retention and satisfaction.
• Complete a regularly scheduled audit of HR processes to ensure compliance with all governing bodies; including Home Instead® Standards and any state specific requirements.
• Maintain records for, communicate with, and address and resolve employment related concerns including unemployment and worker's compensation matters.
• Act as a company representative at job fairs, unemployment hearings and worker's compensation reviews.
• Demonstrate open and effective communication with the franchise owner, direct reports, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain and establish strong relationships with neighboring franchise owners
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
• Assist with Recruitment and Onboarding of new Key Players
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.

Education/Experience Requirements:

• College degree preferred or equivalent work experience
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
• Must have or be willing to obtain a Notary Licensure.
• Must possess a valid driver's license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the Human Resources department.
• Responsibilities include: interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee's performance; problem resolution and seeking positive outcomes.

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by CC Home Care LLC d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must have the ability to operate HISC technology systems
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must have knowledge of the senior-care industry
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must be patient and congenial on the telephone
• Must be able to perform duties in a professional office setting
• Must be able to recruit quality Key Players