Recruitment, Engagement, and Training Coordinator

Recruitment, Engagement & Training Coordinator

Home Instead®

Position Overview
The Recruitment, Engagement, and Training Coordinator is responsible for the full lifecycle of Care Professionals from recruiting and hiring to onboarding, training, engagement, and retention. This role plays a key part in building a high-quality, compassionate care team while supporting scheduling, quality assurance, and compliance. The ideal candidate is organized, people-focused, and passionate about senior care.

Key Responsibilities

Recruitment & Hiring

• Develop and execute recruitment strategies (online and community-based)
• Respond to employment inquiries promptly and professionally
• Schedule and conduct interviews; complete background checks, references, drug screens, and MVRs
• Maintain accurate hiring and onboarding records (I-9, W-4, etc.)
• Ensure compliance with Home Instead standards and employment laws

Training & Development

• Coordinate Care Pro orientation and ongoing training/in-services
• Maintain a monthly training calendar
• Ensure training compliance with franchisor and state requirements
• Support Alzheimer's and specialized care training benchmarks
• Conduct periodic offsite/community training sessions

Engagement & Retention

• Implement engagement and recognition initiatives
• Lead quarterly Care Pro meetings and recognition events
• Address Care Pro and client concerns, escalating as appropriate
• Support a positive, supportive workplace culture

Scheduling & Quality Assurance

• Collaborate with care coordination and scheduler staff to support quality client-Care Pro matches
• Maintain accurate documentation in scheduling and Care Pro systems
• Assist with Care Pro introductions as needed
• Cover client care shifts as needed

Compliance & Reporting

• Monitor compliance with labor laws and internal policies
• Track recruitment, training, and engagement metrics
• Participate in weekly staff meetings and ongoing office collaboration

Qualifications

• College degree or equivalent work experience preferred
• Minimum 1 year of related business, HR, training, or healthcare experience
• Valid driver's license required
• Knowledge of senior care or healthcare preferred
• Strong communication, organization, and problem-solving skills
• Ability to work independently, maintain confidentiality, and meet deadlines
• Proficient with Microsoft Word and Excel
• Flexible to work occasional evenings/weekends
• Ability to step in as a Care Professional if needed

Supervisory Responsibilities

• Recruit, hire, train, coach, and support Care Professionals
• Monitor performance and support positive outcomes
• Support staffing needs and retention efforts

Why Join Us?

• Mission-driven work supporting seniors and families
• Leadership role with growth potential
• Collaborative, values-based culture
• Opportunity to shape recruitment, training, and engagement programs