Client Care Advisor

Client Care Advisor

Attentive Care Services LLC d/b/a Home Instead

Pay: Starting at $23.00 per hour

Are you passionate about helping seniors live safely and independently at home? Home Instead is seeking a compassionate, organized, and relationship-focused Client Care Advisor to join our team.

In this hybrid role, you will serve as the primary advocate for our clients, ensuring they receive exceptional care while building strong relationships with families, Care Professionals, healthcare providers, and community partners. You will conduct quality assurance visits, coordinate client services, facilitate client and caregiver introductions, support community outreach efforts, and provide direct client care when needed.

Responsibilities

• Conduct in-home quality assurance visits and client assessments
• Coordinate care services and maintain strong client and family relationships
• Introduce clients and Care Professionals to ensure successful care transitions
• Build referral relationships with healthcare providers and community organizations
• Represent Home Instead at community events, health fairs, and networking activities
• Provide direct client care coverage as needed
• Resolve client concerns with professionalism and compassion
• Maintain accurate documentation and ensure compliance with company policies
• Collaborate with office staff, schedulers, and healthcare professionals to support quality care

Qualifications

• College degree or equivalent work experience preferred
• CNA license preferred
• Valid driver's license and reliable transportation required
• Excellent communication and interpersonal skills
• Strong organizational, problem-solving, and time management abilities
• Ability to work independently while maintaining confidentiality
• Proficiency with Microsoft Word, Excel, and technology systems
• Willingness to work occasional evenings, weekends, on-call shifts, or direct care assignments as needed

What We Offer

• Competitive pay starting at $23.00 per hour
• Opportunity for professional growth and advancement
• Meaningful work that positively impacts seniors and their families
• Supportive team environment
• Ongoing training and development opportunities

What We're Looking For

A compassionate professional who enjoys building relationships, advocating for seniors, solving problems, and making a meaningful difference in the lives of older adults and their families.

Join a team dedicated to providing exceptional care and helping seniors age with dignity in the comfort of their own homes.