Latest Reviews & Testimonials
It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.
Read what other families in Palm Desert and Palm Springs, CA have to say about Home Instead!
Posted By Judy B. on March 15, 2026
Home Instead provided caregivers to our loved one during the last week of his life. Our experience was exceptional.
Bryanna scheduled meet and greet times for each caregiver and followed through with regular updates on scheduling. Irish visited to answer questions and to assure that our loved one was 100% satisfied with his caregivers. But what made our experience exceptional was the two caregivers who spent the days and evenings with our loved one. We cannot say enough about the terrific communication and care skills of Guadalupe (Lupe) and Shawntana (Tanya). These two women reached our loved one with smiles; always getting right in his face so that he would hear, calling him by name, asking his preferences before providing care and doing all kinds of little things to bond with him, make him feel safe and cared for. These women filled our loved one's final week with peace and comfort and for this we will always be grateful.
Posted By Tina B. on March 12, 2026
I have nothing but positive things to say about Home Instead , Courtney handled the initial call and was extremely helpful.
She coordinated a complementary in home consultation with Sahar. From the start, the process was organized and informative. Courtney took the time to answer our questions thoroughly and ensured we understood each step of the process. Overall this process was seamless and reassuring during this difficult time!
Posted By Shauna R. on March 8, 2026
Thanks to Home Instead, my mom is able to remain safely at home while receiving the care and support she needs. We are incredibly grateful for the compassion, professionalism, and heart their team brings every day. It gives our family real peace of mind knowing she is in such good hands. I would highly recommend Home Instead to any family looking for dependable, compassionate home care for themselves or a loved one.
Posted By Ti T. on February 23, 2026
We really appreciate the care that our family receives from Home Instead. We have used this company for going on 3 years. We appreciate all the help we have gotten with a shout out to Carolyn, Perla, Linda, Sahar, Irish, and anyone else they sent. We highly recommend this caring company.
Posted By Hillary on February 18, 2026
Home Instead has been a lifesaver for us. I called over 40 different agencies in the desert before choosing Home Instead. It was a great decision to go with them!
Adrienne, our scheduler, has been superb! She is attentive, kind, and professional, and is always looking out for our needs. Sandra has also been excellent and very sweet.
We specifically requested a strong male who had experience with total hip replacement surgery patients. We had the opportunity for a meet and greet with two employees prior to choosing Shaun.
Shaun Blumenthal, our healthcare aide, is spectacular!! He is very knowledgeable, upbeat, and happy. Shaun is also very kind, caring, and careful when taking care of Randy. Additionally, he is wonderful with our two dogs, who adore him! Last, and also very important, Shaun is exceedingly helpful around the house, both inside and out, performing all sorts of chores, constantly with a smile on his face.
We are so fortunate to have discovered Home Instead! We give Home Instead and these employees our highest recommendation!! They are the very best!!!
Posted By Rome P. on January 21, 2026
Courtney is extremely attentive to all the needs we had with our loved one. No matter what questions we had, she was prompt and professional. We would absolutely recommend Home Instead to friends and family in the future!
Posted By Cameron A. on January 19, 2026
Courtney is a dedicated and compassionate person who specializes in working with veterans. She is dependable, professional, and always goes above and beyond to ensure her clients feel safe, respected, and supported. Most importantly, she is always there to help we needed even on a short notice.
Posted By Valorie G. on January 14, 2026
Adrienne has done a great job at finding and scheduling caregivers for my parents’ very specific needs. She provides timely updates and matches caregivers to our unique requirements which can be challenging at times.
Posted By Michael M. on January 6, 2026
Home Instead has provided exceptional care in the desert for many years. Throughout that time, Home Instead prides itself with the highest standards of integrity, professionalism, honesty, courtesy and most importantly compassionate care for the many seniors that just want to live independently as normal as possible. This dedication starts with experienced staff for home assessments, to staff scheduling caregivers around the clock 24-7, HR hiring the most qualified and experienced caregivers and in finance with Renee who is knowledgeable, skilled and experienced providing the guidance in the day to day operations. To the many caregivers who are the face of Home Instead. A Special Thanks for consistently providing exceptional care over the years. Keep up the great work in 2026.
Posted By Breanna W. on December 31, 2025
I was at the end of my rope, over overwhelmed with the sudden responsibility of caring for my mother. A friend told me about Home Instead, I called and the most helpful person answered the phone. Her name is Beverly. She walked me through all of my options. And my stress level has dropped. It was the best call I ever made. Thank you Beverly for all your help.
Posted By Sherry S. on December 26, 2025
Very helpful and intuitive regarding patient needs and comfort!
Posted By Judy C. on December 26, 2025
We have been with Home Instead for over three years, and throughout that time the staff and caregivers have supported both my aunt and me through many ups and downs. Because of their dedication, my aunt has been able to live a healthy, near-normal life independently in her own home.
Special thanks to Adrienne in scheduling, who has consistently kept us fully staffed with two shifts a day without interruption. She is prompt, patient, and professional. Thank you as well to Beverly in the finance department, who is knowledgeable and proficient.
I am also deeply grateful to the many caregivers who are truly deserving of that title and have been so kind and attentive to my aunt—especially Autumn, Silvia, Bertha, and Adriana, along with many others who have provided wonderful care over the years.
Thank you again for all that you do—we look forward to another year together in 2026.
Posted By Larry B. on December 24, 2025
Courtney Magsam is my point of contact for Home Instead. From our first phone call Courtney presented herself in a warm, caring professional manner. She's a great listener and to date has scheduled appropriate matches for my partner within hours of my requests. It's impressive! The quality of her caregivers is a reflection of the quality of her service to her clients. This client couldn't be more pleased.
Posted By Karen S. on December 23, 2025
My dad is so impressed with Home Instead. Bryanna is a master scheduler who is so efficient and kind. The care from Elizabeth and everyone else has been outstanding. Thank you!
Posted By Daniel C. on December 15, 2025
We have had a good experience with Home Instead personnel--both the caregivers and the scheduling staff. Always prompt, courteous and helpful. Adrienne, Myrian and Gloria are very special professionals.
Posted By John C. on November 6, 2025
For the past 12 months, I have used “Home Instead” as my caregiver and have found them to provide excellent service and support. The staff is friendly and knowledgeable and the caregivers competent and efficient. Their pricing is very reasonable. I recommend ‘Home Instead’ highly if you need home health care.
Posted By Mike F. on November 6, 2025
Home Instead has been an awesome partner in caring for my 90+ year old father with very significant needs. We started to migrate from having private caregivers to dealing exclusively with Home Instead in early 2025. They have done their job very well. We have high quality caregivers, we have immediate backup should any caregiver not be able to work a shift and we have a diverse pool of caregivers to pull from to try to find the best personal fit for my father. Overall we are very happy with Home Instead Palm Desert.
Posted By Megan H. on October 28, 2025
My parents have enjoyed having Maria come in to help w/their caregiving. She has been joy to have around. They have both been concerned about Maria losing pay as a result of my visit, & didn’t want to take a chance of losing her. Maria & Home Instead has given both my brother & I peace of mind as far as their care is concerned. Thank you so much for all your help!!
Posted By Norma E. on October 24, 2025
I want you to know Elizabeth excells we love our caregiver she takes well care of us. She is the best caregiver she does everything for us perfect she should be training the other caregivers
Posted By Sharon S. on October 13, 2025
Maria Gutierrez is outstanding. She is kind and has been 5-star plus in caring for my husband. She is helping him recover and provides stimulation and relaxation. Feeding and transfers are carefully and expertly done. A total pleasure to have in our home.
Posted By Rick K. on October 13, 2025
Home Instead agency they listen and complete the request in a timely fashion. They are a pleasure.
Posted By Russell H. on July 25, 2025
I love my caregiver Aurea. She’s very nice and a great help for my everyday needs. Everyone in the company, office and field officers are very professional. I highly recommend Home Instead.
Posted By Darlene T. on July 16, 2025
I love my caregiver Linda. She's outstanding! Everybody in the office very nice and helpful. Their supervisor Irish is very kind and professional. I highly recommend this company.
Posted By Catherine L. on June 27, 2025
Personnel at Home Instead are without equal. Caregiving is empathic, timely and professional - next best thing to family. I feel privileged to have such superb care.
Posted By Regina M. on June 4, 2025
Home Instead took great care of my elderly father while we were displaced in Palm Desert from the Eaton Fire!! The service from their staff was always efficient. They were so supportive and caring. My dad thrived during the 4 months of amazing care. We will be forever grateful to the caregivers, scheduler, and administrators. They helped me with my father, as I navigated all of the aftermath of the Fire.
Posted By Vicky B. on June 4, 2025
My mom was on hospice and I called Home Instead and they instantly sent someone to be with her 24 hours a day. Charlotte and Eunicia were outstanding. Very compassionate.
Posted By Susan B. on May 22, 2025
Alexis and Maria continue to take extra care of Lee, making sure she is feeling safe and valued. I appreciate their concern and professionalism.
Posted By Mari S. on April 30, 2025
Our caregiver Ixchelt was amazing has a lot of patience. I highly recommend this place.
Posted By Scott L. on April 22, 2025
This is a first class, dependable, and caring organization. I had recent back surgery and my two out of town daughters were concerned for my recuperation. My experience with each individual has been exemplary. They have been very flexible and even received visit from a Quality Assurance Supervisor, Irish L, to make sure my specific needs were being tended to. Phone and text alerts were also greatly appreciated. Highly recommended!!!!
Posted By Bettye C. on March 27, 2025
I love my Caregivers, Ixchelt and Kasandra. They are very caring and attentive. I’m very satisfied with Home Instead’s care. Highly recommended!!
Posted By Ken C. on February 6, 2025
Very compassionate care from all of the people we dealt with at Home Instead in Palm Desert. Caregivers were on time and well trained. Schedulers were really fantastic to work with and responded well to quick changes. We are very glad we went with Home Instead.
Posted By Bernice W. on February 3, 2025
My caregiver Nicholas is fabulous and very caring. He is so attentive. The supervisor Irish is a darling, caring and very professional. The office staff are very helpful. I highly recommend Home Instead!!!
Posted By Suzanne H. on January 7, 2025
Our caregiver Adrianna was Awesome. She was so attentive to my cousin. She took her to Dr appointments, the market for groceries, Library, and many more places. She was a wonderful companion and even picked up a weekend shift to help us. She was a blessing.
Posted By Pat R. on November 5, 2024
I love my husband’s caregivers they are very attentive and helpful. Irish is a wonderful supervisor. The Office staff are helpful. I highly recommend home instead company
Posted By Brett J. on November 5, 2024
The staff at Home Instead, Palm Desert, have done an amazing job for our family in their care for an elderly relative. We live out of state and the support and companionship they provide has been very reassuring. We trust them to be there when our relative needs them. Thank you!
Posted By Joan U. on November 1, 2024
Hi my name is Joan usher wanted to let you know what a great team you have Lisa is wonderful and a huge help she does a great job.
Posted By Emily S. on October 25, 2024
Home Instead is an excellent company. They were able to provide outstanding, in-home care when we had an emergency. They have also stayed with our family to help keep our mother living on her own and at home. Kimberly and Julia are both kind, empathetic and very knowledgeable. Our family is very grateful to have this kind of help during a challenging time.
Posted By Mel W. on September 26, 2024
My caregiver Ronald is fantastic and very fun to be with. I am also very pleased with the rest of my caregivers. He is very knowledgeable with amazing skills. The office personnels are very attentive and easy to speak. Their manager Irish is very professional and conscientious in making sure I’m taken cared of properly. I highly recommend Home Instead.
Posted By Shirley W. on September 5, 2024
I cannot express enough how grateful i am for my caregiver. Guadalupe is dependable, hardworking, thoughtful and caring. She helps me out with all my activities and daily living. I highly recommend guadalupe and home instead.
Posted By Peggy R. on August 30, 2024
I was so worried about having a stranger in my home and concerned how my spouse would adjust. It all seemed so complicated. I could not have been more wrong. Once I contacted Home Instead, it was seamless. More importantly, they assigned Bianca Harmon as our caregiver and it has been a perfect match. She is a joy to be around and so considerate of our space and time. Always on time and so helpful. My husband gets along with her and looks forward to her days here. My stress levels have dropped considerably. Thank you Bianca and the helpful staff at Home Instead.
Posted By Janet B. on August 28, 2024
I love my caregiver Guadalupe. She is very attentive and proactive. Home Instead is very reliable and I highly recommend them to elderlies who need everyday help.
Posted By Linda C. on August 14, 2024
My caregiver Sahar is a guardian angel. She is wonderful, very attentive to my needs. Office personnels are very helpful. The supervisor is very professional. We highly recommend Home Instead.
Posted By Beth H. on August 8, 2024
They have been amazing. The hospital gave us no notice. They sent our loved one home in one day to hospice. Home Instead scrambled and had caregivers for us the same day. As our loved one has gotten closer to death they are even more on top of things. It was important for us to have our 2 favorite caregivers and they went out of their way to arrange that. I’m very grateful to them.
Posted By Allison S on August 1, 2024
Christina C. is an incredible human. Her kindness goes far beyond the basics of her job. She creates lasting relationships and lets you know that you or your family members are way more that just a job. Anyone who is lucky enough to interact with her or use her to assist in home heath care will not be disappointed!
Posted By Crystal on July 31, 2024
I have enjoyed Homeinstead as my caregiver choice and my dad likes his caregivers he’s had- Mark, Kirt, Peter, and Randy have all been very supportive. Thank you Christina for your guidance and dedication. And Irish for following up! And Adrienne at the scheduling dept. The entire team, thank you.
Posted By Michael R. on July 17, 2024
I love my caregiver Bianca. She’s very professional and attentive. The people at the office are very helpful. The supervisor is very conscientious. I highly recommend Home Instead to all the seniors who need help out there.
Posted By Melissa R. on July 4, 2024
We have used Home Instead for the last year and a half for my dad who passed away at the age of 92. We were very fortunate to be assigned Maria. She was an extraordinary caregiver/companion 5x weekly for my dad, who enjoyed her company so much. She was the kindest person, playing cards with dad, having engaging conversations, cooking him wonderful meals, and joking and teasing with him, keeping him in such a good mood. She was always attentive to his needs, and was such a valuable support when he declined. We are grateful for her work, and know that another family will soon benefit with her new assignment. I cannot recommend Home Instead enough and Maria is the best!
Posted By Rosa W. on June 19, 2024
We are very blessed to have Home Instead to support and help us in our daily endeavors. My husband has advance dementia. We are very happy withnour careguvers. Kion is highly professional and anticipates needs of my husband. The people at the office are very helpful. The company's supervisor Irish always make sure thatvwe have a smooth everyday operation. We highly recommended Home Instead.
Posted By Carol L. on June 12, 2024
My caregiver Candace is very warm and attentive. She is so sweet. I recommend Home Instead to all the Seniors out there who need help in their everyday life.
Posted By Susan V. on June 4, 2024
I give Tameka 5 stars and is the best caregiver I've ever had. She is always on time, does a thorough job, keeps the house clean and is always happy to do anything else I ask for. She takes me to my appointments and is always early for her shift. She is sweet, compassionate and truly a caring person. I feel very lucky to have the privilege of working with her.
Posted By Joao D. on May 21, 2024
It's a pleasure to have my caregiver, Jessica R. She's so responsible always on time. Make my day happy and very hard-working. I want to thank home instead for all the hard work. the best care…
Posted By Sebastian L. on April 23, 2024
Really good with patient on time and really helpful with everything
Posted By Alicia B. on April 11, 2024
I'm so thankful for the wonderful help that my mother (who has dementia) has been receiving from Johanna at Home Instead! I've been using their services for about a month now and I can honestly say I feel like a huge weight has been lifted from me. Johanna is so prompt, caring, patient, kind, helpful and willing to do whatever I ask of her to help my mom stay in her home as long as possible. She is also very good communicating with me about any issues or requests my mother has on a daily basis. My mother is not receptive to going into assisted living because she can't take her little dog but with Johanna's help she is able to continue to live at home. Johanna has been a God send to our family and I'm so happy that we found her at Home Instead.
Posted By Eileen P. on April 9, 2024
I love our caregiver Aurea. She is very pleasant, helpful and informative. We recommend Home Instead services - Eileen P
Posted By Larry D. on April 2, 2024
The caregivers have been kind and patient. It’s easier to tolerate post surgery and work on recovery with their dedicated team members at your side. We a very thankful for their help with our Dad by helping him recover at home!
Posted By Fred A. on March 26, 2024
Lashawn has done an excellent job making sure that I have what I need when I need it! She is thorough, attentive, and cordial.. I highly recommend Lashawn. Home Instead staff have provided great support!
Posted By Betty C. on March 21, 2024
My caregiver Lilia is wonderful. She takes care of me in a very thoughtful way. Excellent team at the office, very supportive. The supervisor is very professional and checks on me regularly. I highly recommend Homeinstead. - Betty Cosby
Posted By Giovanni D. on March 15, 2024
I love my caregiver Cristian. He very attentive to my needs. The Supervisor always checked on me, making sure the I am taken care of. The office team are wonderful. I recommend HOME INSTEAD to all the people who needs homecare.
Posted By Rick K. on March 12, 2024
The experience is great the aide gets here on time. Assist me on my needs and Is very attentive to me. I would recommend him to other clients.
Posted By Christina C. on March 5, 2024
Our family has been using Home Instead services, for our mother since December 2023. Our mothers quality of life has enhanced as she receives quality caring service from Adriana, Christina & Irish staff has been very caring and accommodating.
Posted By Emma Q. on March 5, 2024
My caregiver Jessica R. is very caring and alway with great attitude.The Scheduling team is very attentive.The staff are always ready to help the supervisor is very professional.I recommend the company Home Instead to all the people who needs home care.
Posted By Bridget C. on November 24, 2023
John has been assisting my brother (who has Parkinson’s Disease) at his senior community in PS for the last months. He is a caring professional! My brother looks forward to John coming to see him for a shave/haircut/shower. John is compassionate, which for me, means the world. It’s knowing that my bro feels respected and cared for by John. Thank you also to Irish and ALL of the wonderful people at Hime Instead PS!
Posted By Phyllis L. on November 8, 2023
My sister, who has Parkinson’s, fell and broke her collarbone. She couldn’t be left alone. I called Home Instead, with whom she already had a caregiver 4 hours a day. They arranged care for her shortly after she got home from the emergency room. Her regular caregivers Irene, Cindy, and Jennifer have all been great. The agency has been responsive and efficient. I tremendously appreciate their care.
Posted By Courtney M. on October 31, 2023
Home instead has been great very reliable and also my caregiver’s always show up on time. The entire team always is great with helping out when needed. Over all I’m very pleased with home instead.
Posted By Tom G. on September 20, 2023
Great people and service, from in house help to office help. Thank you for helping in tough times!! Beverly in office Tamika and Adraina have been a great help. Thank you again crew!
Posted By Edna V. on August 3, 2023
I like the company and its employees. The caregivers are friendly and helpful. Hazey is kind and I really admire how she even cared over my cat brandy when brandy was sick. They have office personal check in on the caregivers and me to see how we’re doing. I appreciate the check ups because it shows that they do care as a company to personally go check in on how I like the service. Thank you Home Instead.
Posted By Barbara A. on August 3, 2023
I love my caregivers. I love Rebecca, Kim and Andy. They are great caregivers. Home Instead is wonderful and Irish is great!! Scheduling is better than other companies. No complaints at all and I recommend Home Instead.
Posted By Charles W. on August 1, 2023
I am very satisfied and pleased with my (Care Giver) Robert Meely really Who is very good excellent caregiver. Also, there is Supervisor, whose name is Iris. I’m very satisfied with home instead caregivers.
Posted By Edward A. on July 28, 2023
Andrew is perfect! He goes beyond his work and is proactive. He is very competent and trustworthy. I highly recommend him. Irish, quality assurance officer, makes his presence to assure the company provides the highest quality of service. The scheduling and billing are easy to talk to and are very flexible. I highly recommend this company.
Posted By Lois H. on July 27, 2023
My caregiver Natasha is very reliable and thoughtful. She anticipates what needs to be done. Their Quality Assurance Director, Irish is very professional and conscientious. The scheduling team is very accommodating and efficient. We highly recommend the company to all the elderly who needed home care.
Posted By Patricia A. on June 2, 2023
I am an RN with >50 years of experience- and the Home Instead admission staff and care givers have gone ABOVE and BEYOND to assist and support a family in need! Christina has done such great and tireless work to analyze, assist and support a family- they NEVER gave up to get this couple the help they needed!! I shall recommend Home Instead consistently!!
Posted By Sammy B. on May 10, 2023
Sayra is current caregiver and she’s wonderful. Caring and professional but with an attitude that makes her feel like part of the family. From the intake interview, supervision (checking in to see if everything is working well), scheduling and billing - it’s simple and professional. Have had other agencies where it was a nightmare … so happy with Home Instead!
Posted By Cindy K. on May 8, 2023
Overall our experience with Home Instead was quite positive. We appreciated that they tried to have consistent people as our father's caregivers. Adrienne in scheduling was very pleasant and helpful. The majority of our caregivers were excellent and gave our 96 year old father great care. We had an excellent caregiver Monday - Friday during the day. Her name is Suechada, she treated our father like family. A couple of the night caregivers didn't appear to be prepared for the level of care our father needed, but when we brought this to Adrienne's attention she was responsive to our concerns. If caregiving were to be needed in the future I would call Home Instead again.
Posted By Marti S. on May 6, 2023
This team is wonderful! Scheduling is seamless. Caregivers, top notch, caring, knowledgable.
Posted By SweetP on April 26, 2023
Fransisca is my caregiver very helpful, friendly make me exercises which help my body moving, she keeps my house organized and I love her personality, she’s very very very good and I love her.
Posted By Mike A. on February 23, 2023
Home Instead is all-around great - from their intake manager, to their schedulers/office management, and most importantly their care givers! A most welcome help in our time of need!!
Posted By Denyse M. on February 21, 2023
We employed the services of Home Instead for a temporary period. During the time, we enjoyed the care given by several care givers; Alissa, Rosemary, Casandra, Dora and Charlotte. Each has been wonderfully kind, friendly and very competent. Our small dog, Georgie, voted Charlotte his favorite, however! We truly appreciated that the staff was able to provide care givers on rather quick notice.
Posted By Robert D. on February 3, 2023
Fabulous. Very professional. The caregivers provided to me is very professional and very thorough. Make my condition very livable. Richard is very knowledgeable on what he is doing. Irish is very helpful to my family and office staff are easy to communicate with.
Posted By Gloria T. on December 13, 2022
The scheduling team is very good about filling our needs and requests. Most importantly, our caregiver Robert is exceptional. His attention to my husband and his caring demeanor is one of the most important aspects (for me as a wife) of what Home Instead caregivers should stand for.
He is always prompt, courteous and and flexible.
We appreciate all the help we consistently receive from the team in Palm Desert.
Posted By Linda C. on December 1, 2022
Home Instead has been easy to work with and our caregiver Charlotte is outstanding. She is very punctual, friendly and is very good at engaging my husband in activities. She has been very reliable.
Posted By Catherine L. on November 30, 2022
Home Instead, Palm Desert, CA is welcoming and open to the needs of those who need care. I have found their personnel - caregiver or office worker - to be eager to help, collaborate and understand those they serve. The caring is greatly appreciated.
Posted By Patricia A. on October 19, 2022
My caregiver Sandra is stable wonderful . I had a meeting with Irish he was pleasant introduced him self well the scheduling team helped me out with my hours i need for my care im happy with them all.
Posted By Daya E. on September 16, 2022
I would like to say that Home Instead is a wonderful place. I was looking for a caregiver for my father. He was discharged from the hospital and I was caring for him for a few days on last minute notice. I became tired and needed help for overnight. I was searching and didn’t think an agency could help me for the night since they needed more time but I called Home Instead and met Christina. I explained to her my situation she was so sweet and told me not to worry she would try her best to have someone for the night. She did it and on the same day. She saved me! She is Professional and has great customer service. Nice to have meet her she is the best. I would also like to recommend caregiver Carla she was outstanding she was up with my father took notes and monitored him. Thanks guys
Posted By Carol F. on September 8, 2022
I love my caregiver Alexandra Chavez she’s a caregiver worker for Home Instead. She’s very respectful, reliable, very trustworthy and a very sweet caregiver to me . The Quality Assurance Director Irish, is very professional and conscientious with his job and attentive my needs.
Posted By Maricela S. on August 1, 2022
My caregiver is a great caregiver. She does everything I ask her to do. She is always reminding me to drink water, which I like. The good think about Irish is that he always comes by to see how I’m doing and if I’m satisfied. He cares about his clients. The scheduling team is good. They have always sent me good people. Home instead is really good about caring for their clients.
Posted By Steven C. on June 24, 2022
Home instead has been caring for my family member for several years. They are dedicated, caring and reliable. The caregivers and staff are very helpful. I can not say enough positive things about them.
Posted By Yadira M. on June 24, 2022
I love my caregiver, she is very nice, reliable and competent. The Quality Assurance Director, Irish, is very professional and conscientious with his job and attentive to my needs. I am so grateful with Home Instead. I highly recommend this company.
Posted By Tom S. on June 8, 2022
I have to acknowledge two incredible caregivers who I feel are the best of the Palm Desert staff. Maria Valenzuela and Julio Ortiz ! They are so focused, outgoing, humble, knowledgeable and caring that I sometimes feel like they have been with us for years. My husband is so happy to see them come as they make sure Ken he is there top priority and wants to make sure he is attentive, active and happy. They take him to the grocery store (which he loves) and the hardware store to get things to fix a few things around the house. Both of them are always smiling, telling jokes (which makes my husband laugh) and sharing stories to entertain him. Our lives are so much better having them come to be part of his day. Thank you Home Instead, especially Byranna!!!
Posted By Lynn P. on May 12, 2022
Gloria at Home Instead has been wonderful in finding the right caregivers for my mom!! Always concerned for her needs and very timely in her response to my concerns or needs.
Posted By Marcia C. on April 26, 2022
My sister and I interviewed three companies, and we selected Home Instead because their quality assurance director Irish listened to my needs and agreed to offer me what I needed as far as personal assistance and hours. I happen to be a person who is blind and my main goals are independence and learning my way around. Home Instead has matched me with a companion caregiver that is perfect. Darlene is open in assisting me with whatever I need including taking me for outings that are for the purpose of conversation and friendship. She helps me with using technology, paying bills, and preparing lunch. She is conscientious and resourceful. The Palm Desert office staff Gabby and Chloe are accommodating to my needs, flexible with hours, and answer their phones quickly. I highly recommend this company to anyone. (This review was written by the client and posted by her sister).
Posted By Amparo C. on April 26, 2022
I’m thankful for Home Instead Senior Care for sending Amy to be the caregiver for my husband Jim Keeran. She is always taking care of him for the 8 hours that she’s here. She baths and dresses him, cleans up his mess and the spills he makes and serves his meals. She also does laundry and don’t have to be told to do the tasks. I’m so proud she is here and I don’t have to train a new caregiver everytime. Thank you Home Instead for your services and your great caregivers.
Posted By Thomas K. on April 12, 2022
Christina Carrillo, Client Care Director came to visit us as we need alot of help bringing Mom and Dad home to live with us in these crazy times.
Her knowledge, understanding, contacts, guidance and ability to relate to our different personalities is priceless.
We now have an improved plan and greater peace of mind.
Thank you Christina!
Looking forward to working with Home Instead.
Posted By Kathleen H. on March 24, 2022
Couldn't be more pleased. Dedicated, caring caregivers are helping my mother to recover from major surgery - eating right, exercising, doctor's appointments - all important things that I cannot do from 3, 000 miles away. Thank you Home Instead Senior Care and your wonderful caregivers!
I wrote the above review a year ago or more, but I don't think it posted. I only have more positive things to say after another year+ of Home Instead caregiver services for my mother. I recently talked to Trevia at Home Instead, who was checking on the quality of care provided. I got choked up telling Treiva how wonderful the caregivers are and how they make my mother's life so much better. The care they provide is truly touching.
Just before Christmas 2021, my mother had to go into the hospital. Renee and Miguel, and others worked with me to cancel shifts. And when my mother was suddently discharged from the hospital, Miguel, Cloe, Gloria, Liz and others worked quickly to arrange coverage. This was no easy feat,, as my mother came home in a weakened condition and needed more help with additional shifts - and it was Christmas week. Home Instead came thru. Her caregivers Experenza and Monique really stepped up to provide the additional care Mom needed, even on Christmas Day. Christmas Angels!
Earlier this month I was in California, as my mother needed surgery. I finally got to meet Mom's two main caregivers in person, Esperenza and Monique. Esperenza came to the hospital to visit, which really madey mother so happy. And Monique has helped with all the additional medical appointments and continued changes in medications. Once again we needed more shifts until Mom recovered from surgery and Team Home Instead was there to help arrange additional shifts.
Monique and Esperenza are both great at encouraging Mom to take walks and do her exercises. We are truly blessed to have these amazing people, helping Mom to stay safely in her own home. My mother's neighbors have even commented on how wonderful the caregivers are to my mother - very caring individuals. We cannot thank Rob and his Home Instead team enough.
Posted By David C., MD on February 26, 2022
"I echo “ Happy Wanderer’s” sentiments regarding Home Instead Senior Care. I recently saw your new review and felt the need to jump on board and echo his statement. I met David and Claudia back in the last spring/summer of 2020. They were the main caregivers for my neighbor out in Shadow Hills, Indio. They looked after my neighbor flawlessly and with care. I’m a retired physician and must say how impressed I was with the both of them & their professionalism, which says a lot about the company and the caregivers this company hires. I will utilize their service someday or refer anyone to them, if I can get caregivers like those two."
Posted By Douglas Y. on December 31, 2021
"I can’t say enough about how kind and professional Christina is. She listened so carefully to my mom’s story and helped me sort out options — in a way that was so patient, knowledgeable, clear and compassionate. At no time in our conversation did I feel like she was trying to convince me to choose to hire her caregivers; on the contrary— she solely focused on understanding mon mom’s unique needs— and helping me to sort out how to best meet them. So if you are trying to sort out care options for a loved one, don’t hesitate to call her."
Posted By Eunice C. on December 13, 2021
"I really appreciate Home Instead for the great caregiver we have. I am pleased to know that home instead makes sure I am feeling comfortable with my caregiver they have an excellent quality assurance team , always very professional and kind."
Posted By Grace L. on December 3, 2021
"My sister and I were very happy with are care giving Graciela Leitch she help us and she’s so sweet an nice Thanks home instead"
Posted By Colleen M. on November 3, 2021
"We needed help at the last minute for our family member taking part in an important family event. Home Instead was extremely responsive to our need, and the helper they assigned to us was attentive, thoughtful and kind. We will for sure reach out to Home Instead when we need this type of assistance in the future."
Posted By Susan A. on October 25, 2021
"Home instead in palm desert has great care givers. Robert is the best and is the only caregiver my mother wants. He is very attentive to her needs and makes it possible for her to stay at home and puts my mind at ease living so far away"
Posted By Bobette B. on October 23, 2021
"I like the quality of the care givers with Home Instead, especially the flexibility they show in adapting to my projects with which they help me. My needs at present are not the usual expected physical help. I appreciate the helpers who see things that they can do to improve the maintenance of my home and myself. I would recommend Home Instead to friends who need some help."
Posted By Angelica G. on October 22, 2021
"I highly recommend ‘Home Instead Senior Care’ to others. They have provided me with the correct care and caregiver that fits my needs. I have worked many jobs during my long career and discovering them helped me a lot"
Posted By Karen N. on October 21, 2021
"2 and a half years ago when I first reached out to Home Instead, we weren't sure my parents would be able to remain in their home much longer. Today, my dad can walk again without falling and both parents can perform daily tasks with minimal assistance. Our caregiver, the amazing Esther Rocha, taught us all how to make life simpler, safer and happier. Irish from QC has won my mom over. He is genuinely concerned about the relationship between caregiver and client and always looking for ways to make things even better. A refreshing change for me in the area of senior care where I have often seen a business model that focuses on the bottom line and there is limited communication between client and management until there is a problem. It is good to know that management puts their people first. That is a winning arrangement for all parties."
Posted By Bobette B. on September 28, 2021
"I like the quality of the care givers with Home Instead, especially the flexibility they show in adapting to my projects with which they help me. My needs at present are not the usual expected physical help. I appreciate the helpers who see things that they can do to improve the maintenance of my home and myself. I would recommend Home Instead to friends who need some help."
Posted By Vanessa R. on September 23 2021
"I am very happy with the company ,there services , and their concern for patty. I appreciate everything that you do. The QA officer Irish, is very personal and conscientious in taking care of patty and we are very blessed to have Vanessa as our main caregiver i highly recommend this company."
Posted By Jon A. on July 27 2021
"When it comes to your parent and their care you want the best! Here are the five reasons they get a five star rating. Honest, Genuine, Caring, Capable, Dependable and Flexible. Home Instead is a first class operation with the experience and nohow to deliver exceptional service. Home Instead is the best!"
Posted By EB P. on July 22 2021
"I brought my husband home 26 months ago from a facility that was supposed to be one of the best ones around here. After less than a month I was very sure, if I did not get him back home right away, he would die there very soon. Tim had a hip operation and he has never learned how to walk again. I knew nothing about his care and I knew I needed help and then learn fast how to be a caregiver for him. From the beginning my husband needed 24/7 care and financially, I had to work vast majority of these hours. His current caregiver was the first the Home Instead sent to us. My husband reacted positively to him from the beginning and I did not want anybody else to take care of him. In these two+ years, we both have learned a lot how to take care of my husband, especially the need for more care has been growing. His caregiver, Rouel, has always been willing to learn, help and do as much as he could. He has been a very good caregiver for Tim. I always laugh that he treats my husband like a very expensive car; he washes him carefully and well, put lotion on him and makes sure, Tim looks his best. We constantly need to adjust to changing situations. Tim’s bed faces the door and when Rouel opens it, Tim smiles. They go for a morning walks and in evenings they exercise. Tim slowly looses his abilities but Rouel and I are always there to pick up whatever help Tim needs. I like listening to their interactions When my husband came home 26 months ago, he was angry, anxious, full of fear (especially at nights) but after several weeks of being cared by Rouel and me, he lost that. Rouel is also very patient with Tim. I give this company five stars for having a caregiver like Rouel. He has never been late or missed a day. Also, the Finance Department is very accommodating. They call me and ask, if they can collect the payment and if I need a day or two, they wait. They have time for me if I have any question. All people in the office, I have been in contact with, are really nice and helpful if I need something. It has been a very positive experience for me and also for my husband, who seems to be very content with the care he receives. Rouel treats my husband as a loved relative with warm care and personal attention. I believe Tim around us feels valued and appreciated. I like listening to their interactions like singing and laughing. And our floor has never been so clean; Rouel washes it constantly :-).
Posted By Maria V. on July 10 2021
"My mom was recently admitted into the hospital and was recommended to go home with in Home care. The hospital provided a list but it had too many options I called a few agencies but felt very comfortable with the representative so I agreed for a free consultation. After the consult I knew I made the right choice. My caregiver is fantastic. I'm very satisfied "
Posted By Alissa S. on July 10 2021
"I’ve had the best experience with home instead! The staffing is always so welcoming when I call for a schedule change, Shivanni makes everything workout perfectly everytime. In fact, Shivanni sent Alissa to our house about 4 months ago and my wife Mary loves her as a caregiver! Irish in QA has been sure to visit Mary and I as often as he can. We love when he drops in as it’s always a pleasant visit."
Posted By Kimberlee V. on July 9 2021
"The people at Home Instead are amazing! Isela and Mark are wonderful caring caretakers. Qa Irish assists in making sure our needs are met. Would recommend their services to anyone needing caregiving assistance."
Posted By Carla M. on May 29 2021
"I had extreme needs for both my aging parents simultaneously. Home Instead staff were compassionate and empathetic to the stress I was under and helpful to assess the needs of both my parents and myself. The administrative and caregiving staff were professional, accommodating, and very, very caring, becoming like family that I really needed around me during a time of grief and overwhelming priorities. I have had to utilize care giving companies in the past for other family members. Home Instead far outshines my other experiences in service, dedication and true care both for the patient and the family caregivers!"
Posted By Carolyn P. on May 7 2021
"My brother is a difficult character, Cristina Carillo, in her role as case manager, managed to find excellent caregivers and he is so happy with their care and Cristina is a great communicator who also was able to provide resources for more care for my brother when others said none existed. This was the right choices for is!!!!!"
Posted By Lois O. on May 5 2021
"We have used Home Instead for caregiving to my sister who lives in a retirement community in independent living. She has had a care giver for a couple times a week for over a year and we have been pleased with the care that was given to her. Recently she has had health concerns and we needed to step up her care to someone all day for most days. Christina at Home Instead did an excellent job of filling all the days with two caregivers who again are excellent at the care they give. We have been so pleased with the quality of care and service we have received from Home Instead."
Posted By Steve in Palm Springs on Mar 18 2021
"My care giver was always on time. He was very friendly and happy to assist in any way he could. He is a real credit to his company. They, in turn, are very professional in all their dealings and great to do business with. Responsive must be their middle name!"
Posted By Liliana W. on Mar 4 2021
"What an amazing organization! If I could give Home Instead 6 stars I would.
My 89 yr old mother is a fussy person, I'm just being honest! I didn't think I'd ever be able to find her a suitable caregiver 'match' ! But Home Instead found a perfect match when they sent her Esther. Esther is warm, caring, compassionate and professional. She puts my mother at ease which is not always easy! Esther encourages my mother to bathe, walk and do her PT exercises. She chats with both my parents and wins them over with her easy manner and quick laugh.
My siblings and I live far away and are so grateful to Home Instead for putting our minds at ease.
Communication with Elizabeth for scheduling matters and responding to my (many) questions is always prompt and easy.
Thank you, Home Instead and Esther!"
Posted By Kiss Y. on Mar 2 2021
"Home instead has the most amazing team! I haven’t been able to stop talking about it with all my friends and family. Personally, I have been in many hospitals, seen inside of many rehabs, nurses from many different homes and still 99 percent of those places I’d never go back to. The reason for that wasn’t the place the bed or the walls it was the people. Home instead has the most supportive and reliable team I wouldn’t want anyone else."
Posted By Andrew K. on Mar 2 2021
"I have 75 year old parents who live alone. I called around to just about every home care agency in the valley, and finally came to Home Instead! I am so glad that they were able to help me! From the first call I felt welcomed and that what I needed was important! Nathan was excellent and listened to everything I said, and made me feel safe and understood - assuring me Home Instead was going to be able to take care of my parents. I feel like he genuinely cared for my parents well-being. Christina came out the same day to assess my parents care needs, made recommendations and we settled on a care plan and schedule after the visit. Elizabeth and Shivani have provided updates on scheduling as needed and continue to keep me informed and my parents well cared for. Overall, this office has great customer service and follow through and I recommend them to anyone needing that personalized touch."
Posted By Rosa Q. on Mar 2 2021
"After being in contact with several different companies, we decided that Home Instead was the best fit for our father. Our experience with Home Instead has not only been great, but also very helpful to our family. Kimberly has been invaluable in so many ways. She brings our father comfort, care and companionship in a time when there are so many uncertainties. Communication with both the company and our caregiver have been key for a successful endeavor. We look forward to continuing our relationship with Home Instead."
Posted By Jeffrey L. on Jan 20 2021
"The staff you have in place is also helpful in making sure you have the rite caregivers for you and your family well done in fact when talking to them its like you have known them for a long time and that there part of your family .Thank you Jeff L."
Posted By Lindu P. on Dec 25 2020
"Excellent, excellent, excellent! Very happy with the professionalism and quality of the staff and all personnels."
Posted By John F. on Nov 26 2020
"Thank you for being so prompt and available and catering to our needs. That's pretty impressive. And your first on the list next time that we need to call and get a care giver. Thank you so much."
Posted By Trachel on Nov 25 2020
"The caregiver works the hours/days he says he will work and is always on time. If there are any areas of concern regarding our family member, the caregiver always contacts us. The agency was able to provide a caregiver very quickly when we needed one and the caregiver has worked out extremely well."
Posted By Sea S. on Nov 25 2020
"My mother’s private caregiver had a family emergency and had to leave town, My mother is on Hospice and cannot be left alone. From the beginning I knew I called the right place. I was able to have a consultation within hours of placing my call. Christina came out to my home and did a fantastic job explaining the agreement and went over any questions I had. We were able to get a caregiver out the same day. The scheduling team has really worked hard to make sure my mom gets what she needs. I've called many times to switch the time on my Mother's schedules due to my job and I am always met with a friendly upbeat representative. All their caregivers are vetted too! Palm Desert Home Instead is the only agency I would recommend to my family and friends."
Posted By Kathleen H. on Nov 22 2020
"Couldn't be more pleased. Dedicated, caring caregivers are helping my mother to recover from major surgery - eating right, exercising, doctor's appointments - all important things that I cannot do from 3,000 miles away. Thank you Home Instead Senior Care and your wonderful caregivers!"
Posted By Any D. on Jul 25 2020
"Palm Desert Home Instead senior care was one of three agencies we met with. After meeting with the consultant, we were confident that Home Instead was the choice for us. The caregiver they sent out was the perfect match for my grandmothers needs. I truly believe that with the help of Home Instead, my grandmother was able to make a full recovery. The reason we chose Home Instead was: the other agencies I met with required a set amount of hours minimum per week, this was not the case with Home Instead, we were able to add more when she needed it and reduce the hours when she was feeling better. My family will always choose Home Instead."
Posted By Debbie W. on Jul 10 2020
"Home Instead has literally been the biggest blessing! My sweet 88-yr Daddy has adv late-stage Alzheimer’s. He and my mom are on limited social security and with Covid, my 76-yr old mom and I have been providing 24/7 caregiving. From our first call, the staff has exceeded our expectations in their level of care and coordination with Hospice! From our initial call to Renee to our in-home sit down with Christina Carrillo to even the company President! We are forever and eternally grateful that they are helping us prepare for the inevitable. Alzheimer’s is a horrendously ugly and terrible long goodbye but we have had several miracles along the way and Home Instead is at the top of the list!!!"
Posted By Nancy E. on Jun 24 2020
"When my 93 year old Mom decided she needed some help in order to remain at home, I called Home Instead. I was worried that we wouldn't be able to find someone that would be a good match for her. We were very clear about the attributes that we were seeking in a care-giver. Home Instead got it completely right when they sent us Pat! She was just the person my Mom needed. We feel so fortunate to have had her during the Covid outbreak. She became not only a great caregiver, but a wonderful friend to my Mom"
Posted By Alyssa C. on Mar 23 2020
"Best in-home care agency in the Coachella Valley! I really appreciate the ease the put me to with how professional and informative they are."
Posted By Robert B. on Feb 20 2020
"Communicating with the office was easy and efficient. They listened well, so establishing the type of care I needed was great. I needed someone to transport me to and from a medical treatment, and briefly look after me after that treatment. The person who helped me was pleasant, efficient, patient, and prompt. He listened and understood what I needed. I could not imagine him doing a better job. I would strongly recommend Home Instead based on this experience. Even this statement does not fully express my satisfaction for the excellence of care that I received."
Posted By Berickson828 on Nov 26 2019
"We are so very grateful to the team for the care, compassion and grace you showed our family. From the start of the process we felt safe and comfortable. Our day caregiver Martha was so kind, wonderful and loving. Janet was absolutely perfect for the evening shift. She was spunky, sweet and very committed to care. Both felt like an extension of our family. Although Babs passed so quickly - it was a long fought battle. And we are grateful she is out of pain. Thank you for being there for us."
Posted By stampnsnip on Jul 1 2019
"Home Instead provided services for my father. The aides were helpful and attentive, always friendly. Very professional in their duties. Aides were on time and reliable. All interactions were professional. You need to be clear with the scheduler about duties you wish aides to do with patient. The agency was forthcoming with all requests."
Posted By Susan on Jun 5 2019
"My mother has a caretaker from Home Instead Senior Care. It's OK. There are things that we requested that are not being done, but the caregiver is very sweet and she tries. Meal prep sometimes isn't done, but she may be following orders from my mom. I need them to call me or my brother first if they feel that my mom isn't making the correct judgment, but it seems to be working out pretty well. The agency contacts us when they have a question."
Posted By bear208 on Jan 3 2017
"When I started with the Home Instead Senior Care from Palm Desert, CA I was slowly going down down hill, not being able to keep up with my basic needs due to health issues, but with their assistance we have made great progress towards maintaining a solid life now. Their assistance has been a God send.... "
Posted By Kathy531360 on Jul 15 2016
"Home Instead has been excellent. We have them watch over my mom, make meals, and give medication."
The Benefits of Home Care
