"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Roy was born in Maryland and grew up in the Washington, DC area. He received his undergraduate degree in Communications and his Master of Business Administration with an emphasis in Healthcare Administration. Roy’s career includes working in various sectors – Philanthropy, Education, and Health Care – all he feels has prepared him for owning and running a Home Instead Senior Care franchise. Roy and Paula enjoy spending time with their kids and are active in their church. His all-time favorite movie is Rudy.
Paula attended undergraduate school in a city they now service through their Home Instead Senior Care office—Walla Walla, Washington. She moved to Loma Linda, California, finished her Master of Physical Therapy degree and began her career as a Physical Therapist in the acute rehabilitation unit of the Kaiser Permanente Medical Center in Fontana, California. While she didn't know it at the time, Paula was gaining invaluable insights into the need for the continuation of quality care once her patients returned to their homes. This outside perspective of the very real and personal inner needs of those seeking the kind of care Home Instead Senior Care provides is just one of the ways in which Paula brings a superior level of homecare to seniors.
Sierra started with Home Instead Senior Care in October of 2018 as a Client Care Coordinator. She speaks with and meets potential new clients, helps them through the sign-up process, introduces CAREGivers to clients, and follows up with quarterly quality assurance visits. Sierra is passionate about the senior care industry and really puts her heart into helping her clients. She loves connecting with clients and having the opportunity to advocate for them. Outside of work, Sierra spends her time furthering her education and spending time with her family, friends, and pets. She has two cats, named Lady Gaga and Frankie Sue, and a horse named Tiff.
Wendy started at Home Instead Senior Care as our Service Coordinator in August of 2017. She works to find the best possible match between clients and CAREGivers to make lasting relationships. She also does a great job supporting our CAREGivers as they work to complete their Home Care Aide certification. Scheduling can often be like putting together an intricate puzzle but Wendy loves a good challenge. Outside of work, Wendy enjoys spending time with her family and watching a good scary movie.
Eva has been here at Home Instead Senior Care since November of 2016. As our Office Coordinator, she answers the phone, files, does inventory and various other tasks. Her goal is to be supportive of our clients, CAREGivers, and office staff. Chances are good that Eva's voice will be the one that greets you, either on the phone or should you grace us with your presence at the office. During down time Eva likes to visit new places and play Hand and Foot with her friends and family.
Paula began working for Home Instead Senior Care in January of 2018. As our Billing and Payroll Specialist she helps with client invoicing, invoicing with the Veterans Administration and long-term care insurance, and CAREGiver payroll. She has worked with various aspects of billing for much of her adult life. Paula enjoys helping others and has three grown children, as well as three grandchildren.
Nickie started with Home Instead Senior Care in October of 2018 as an HR Assistant. She helps manage the hiring process for new CAREGiver applicants, including background and reference checks, interviews, and training. She also enjoys helping to select well-rounded, high quality CAREGivers for our clients. Outside of work Nickie enjoys spending time with family and friends, camping, gardening, and tending her chickens.
Rose has been a CNA for 13 years, but just recently started working for Home Instead Senior Care in April of 2018. As a CAREGiver Administrative Assistant, she works on scheduling, assisting with Human Resources, and answering phones, as well as working with our CAREGivers and evaluating the needs of our clients. Basically, a little bit of everything. Rose loves working with our amazing team to help find the right CAREGiver to take care of each client who deserves the best and most personal care. Rose has been married for 13 years and has three amazing, smart children. She loves the outdoors and enjoys hiking, floating, motorcycle riding, sky diving, and weekend trips.
Betsy began working for Home Instead Senior Care as our Weekend On-Call Supervisor/Scheduler in April of 2018. She assists with scheduling and provides assistance to our clients and CAREGivers over the weekend when the office is closed. Betsy has over 14 years of hands-on experience in the medical field. She now enjoys working behind the scenes to help provide our clients with the best possible care. Betsy enjoys spending time with her three sweet children, as well as travelling, camping, and pretty much any activity that involves the river.
Kent began as a CAREGiver for Home Instead Senior Care in April of 2016 and then became our Compliance Officer later in July of 2016. He is responsible for monitoring and updating CAREGiver files and quality assurance visits with clients. He ensures they are kept current and in compliance with both federal and state laws, as well as with Home Instead Senior Care standards & procedures. Believe it or not, Kent loves creating and working with Excel spreadsheets, and all the information he works with is kept on spreadsheets he has created. Kent enjoys spending time with his wife and family, as well as his home and yard.
Brendan has been working for Home Instead Senior Care since September of 2015. He works part-time as a Technology Coordinator, mostly behind the scenes, to help with the technology that keeps our office running and to send out our monthly CAREGiver Companion newsletter. Brendan enjoys finding solutions to problems with technology that end up making the jobs of our Key Players and CAREGivers easier and more effective. When he gets a rare break from work and supervising his two children, Brendan enjoys hiking and riding his bike.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.