Michelle has been with Home Instead Senior Care since 2005 when she started a franchise location in Janesville. After selling that location in 2016, she has been managing the daily operations of the Milwaukee County - South and Waukesha County offices. She is passionate about meeting the challenge of assisting the aging population maintain their independence with the help of CAREGivers.
Jenny recruits new CAREGivers and works with all care providers to increase caregiving knowledge and skills. She provides both group and one-on-one coaching to maximize the abilities of our team. She also ensures legal compliance and confirms that we are meeting and exceeding franchise standards. In her role, she also works on job satisfaction and retention of our professional CAREGivers.
Jenny enjoys hearing the great stories and backgrounds of our clients. She also feels that being a CAREGiver requires a certain type of person. Because she believes it is a labor of love, she likes getting to know our CAREGivers and learn why they have chosen this career path.
She has a background as a CNA and was a federal officer with the Department of Homeland Security. Jenny's bachelor's degrees are in holistic health/theology and homeland security. She has one son and currently cares for her elderly mother so she remains safe in her home. Jenny enjoys gardening and dabbling in the arts. She likes long walks with her dog and being amused by her cat.
Jennifer has two decades of experience with hands-on patient care. She worked as a CNA for almost 10 years, and also cared for family members.
She is now enjoying the new challenge of learning about the administrative side of caregiving. It has given her a new appreciation for the challenges and responsibilities of this field. In her role at Home Instead, she assists the office in a variety of ways, including ensuring proper clock-in and clock-out procedures are followed, billing and payroll assistance, scheduling, on-call, as well as a variety of other duties.
Jennifer is an animal lover. She spends her spare time reading and continuing her mother's work with sewing, crafts, and quilting.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.