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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Waukesha County

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (262) 436-4663 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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David Kyhn - Franchise Owner

David Kyhn - Franchise Owner
David Kyhn has provided over a decade of accomplishment-laden experience in the field of senior care to both the Milwaukee and Waukesha area communities. David worked in several fields throughout his life before joining the Home Instead Senior Care family in 1999. It was then that he opened his first franchise office, covering the southern portion of Milwaukee County.  In January of 2001 David opened his second franchise office, servicing the all of Waukesha County.

In 2008, David was awarded Employer of the Year by the Mature Worker Committee of Greater Milwaukee, as well as Outstanding Employer by the Wisconsin Older Worker Network.  

Michelle Kyhn - Franchise Owner

Michelle Kyhn - Franchise Owner

Michelle has been with Home Instead Senior Care since 2005 when she started a franchise location in Janesville. After selling that location in 2016, she has been managing the daily operations of the Milwaukee County - South and Waukesha County offices. She is passionate about meeting the challenge of assisting the aging population maintain their independence with the help of CAREGivers.

Jennifer Suderland - Recruitment & Engagement Coordinator

Jennifer Suderland - Recruitment & Engagement Coordinator

​Jenny recruits new CAREGivers and works with all care providers to increase caregiving knowledge and skills. She provides both group and one-on-one coaching to maximize the abilities of our team. She also ensures legal compliance and confirms that we are meeting and exceeding franchise standards. In her role, she also works on job satisfaction and retention of our professional CAREGivers.

Jenny enjoys hearing the great stories and backgrounds of our clients. She also feels that being a CAREGiver requires a certain type of person. Because she believes it is a labor of love, she likes getting to know our CAREGivers and learn why they have chosen this career path.

She has a background as a CNA and was a federal officer with the Department of Homeland Security. Jenny's bachelor's degrees are in holistic health/theology and homeland security. She has one son and currently cares for her elderly mother so she remains safe in her home. Jenny enjoys gardening and dabbling in the arts. She likes long walks with her dog and being amused by her cat.

Mark Minch - Director of Client Services

Mark Minch - Director of Client Services
As supervisor to the staffing team, Mark takes care and consideration when it comes to implementing and carrying out strategies to consistently keep CAREGiver and client satisfaction at the highest level.  His top priority is to ensure that our staff provides top-notch customer service.

Mark’s interest in senior care began when he took on the responsibility as sole caregiver to his grandmother for almost 5 years.  When she passed away, he decided that he wanted to continue to help others and discovered Home Instead Senior Care.  He worked as a CAREGiver for over 2 years before being promoted to the Staff Coordinator position in 2005.  Because of his positive attitude and determination to assure that our clients happy with the care they receive, Mark advanced into the position of Director of Client Services, which is the title he still holds today.  He believes that getting to know the clients and CAREGivers on a personal basis provides the necessary foundation for high quality service. In his spare time, Mark enjoys acting as well as playing piano, occasionally performing for seniors in facilities.

Jennifer Ard - Office Coordinator

​Jennifer has two decades of experience with hands-on patient care. She worked as a CNA for almost 10 years, and also cared for family members.

She is now enjoying the new challenge of learning about the administrative side of caregiving. It has given her a new appreciation for the challenges and responsibilities of this field. In her role at Home Instead, she assists the office in a variety of ways, including ensuring proper clock-in and clock-out procedures are followed, billing and payroll assistance, scheduling, on-call, as well as a variety of other duties.

Jennifer is an animal lover. She spends her spare time reading and continuing her mother's work with sewing, crafts, and quilting. 

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