"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Michelle has been with Home Instead Senior Care since 2005 when she started a franchise location in Janesville. After selling that location in 2016, she has been managing the daily operations of the Milwaukee County - South and Waukesha County offices. She is passionate about meeting the challenge of assisting the aging population maintain their independence with the help of CAREGivers.
Jenny recruits new CAREGivers and works with all care providers to increase caregiving knowledge and skills. She provides both group and one-on-one coaching to maximize the abilities of our team. She also ensures legal compliance and confirms that we are meeting and exceeding franchise standards. In her role, she also works on job satisfaction and retention of our professional CAREGivers.
Jenny enjoys hearing the great stories and backgrounds of our clients. She also feels that being a CAREGiver requires a certain type of person. Because she believes it is a labor of love, she likes getting to know our CAREGivers and learn why they have chosen this career path.
She has a background as a CNA and was a federal officer with the Department of Homeland Security. Jenny's bachelor's degrees are in holistic health/theology and homeland security. She has one son and currently cares for her elderly mother so she remains safe in her home. Jenny enjoys gardening and dabbling in the arts. She likes long walks with her dog and being amused by her cat.
Brenda works with clients and their families when they are gathering information and when initiating home care services. She gets to know them at the initial consultation and works to determine the best plan of care. She also follows families through their time with home instead with quality assurance visits, re-assessing clients as needs change, and working through challenges families may face.
She enjoys the fact that she can make a difference each day in her job. She loves getting to know clients and their families and keeping clients wishes of being home as long as possible.
She is married with three teen boys and is busy with their football and basketball games. She worked in the dental field for 13 years, and started working part-time during this time as a CAREGiver. It was here where she learned of the fulfillment of home care and then joined us full time.
Riley coordinates the schedules for CAREGivers and clients. He works with clients and staff to make the most of each CAREGiver's unique skills and personalities to determine the best matches possible.
Tracie works with clients to ensure the highest quality standards are met in their care. She introduces clients to their new caregivers and ensures they get off to a good start. She also performs quality assurance visits and works with families when care needs change or need clarification. She communicates these changing needs to CAREGivers and follows through to help our clients stay in the comfort of their own homes.
Tracie worked as a CAREGiver with Home Instead, and her attention to detail and suggestions on refining the care plans as we learned more about clients made her the ideal candidate for our new position of Assistant Client Care Coordinator.
Marissa assists the office in a variety of ways. She ensures accurate billing and payroll hours, follows up with CAREGivers on their schedules, organizes and files, and answers calls.
Marissa has been a CNA for 5 years. She worked 2 years in nursing homes and assisted living, and 3 years in home care. She enjoys talking to people and helping make a day run smoothly.
She has a young son and two cats. Marissa enjoys photography and the outdoors.
Jennifer establishes and maintains schedules for CAREGivers and clients. She gets to know each CAREGiver and learns of their unique skills and personalities to determine the best fit for clients. She loves working with a variety of different people and making a difference in their lives.
Jennifer has an associates degree in human services and a bachelor's in children and family services. In her spare time, she spends it with family, watching movings, reading and cooking.
Jan has worked with Home Instead Senior Care since March 2005 as part-time bookkeeper. Over the years, she has provided care for her parents as well as other family members so she understands the mission of Home Instead. She has over 30 years of experience in accounting and management, working for a number of for-profit and non-profit organizations. Jan earned her degrees in Business & Management and Professional Communications from Alverno College.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.