"On behalf of my family, I'm writing this letter of reference for Home Instead. We had an outstanding experience with your agency and want you to have our thoughts in writing. We had an acute safety situation that arose very quickly for my husband's mom. It was clear she needed 24-hour care temporarily, for a week to 10 days. I found you by calling our care center for a reference. Even though I did not ask them to get in touch with Home Instead, they did, and Julie, who is your social worker and Director of Marketing, reached me within the hour. In the mean time I called the main number and spoke to Ryan, Client Care Manager, who was amazingly responsive, knowledgeable and efficient. He asked me about things I forgot to bring up which was key because our situation was new, upsetting and overwhelming. I spoke to him at 9am on a Thursday and we had an appointment with Kate, a Care Coordinator, and a caregiver at 11 that same morning. Kate, the Care Coordinator, and Blessing, the caregiver, who we met that morning at the house were also knowledgable, efficient, personable and effective. We had two more caregivers, Bongy and Letisha for the duration of service. All three caregivers were wonderful - and most importantly, my mother-in-law took to each of them, trusted and felt safe with each of them. Kate kept in touch with us and came out to transition each new caregiver - amazing! I want you to know I do have experience with other caregiving agencies directly, with my father several years ago and indirectly, through contact with close friends and their experiences. With Home Instead, we were amazed that all three caregivers were wonderful, and that we did not experience any problems or issues with any aspect of your service. In fact, each professional was outstanding including Julie who took so much time with me and that really helped me and my family through this ordeal. Thank you so much for being there immediately with such outstanding and problem-free service and care! We know you're there if we need you again and we'll be happy to have you with us when we do."
"My parents are using Home Instead Senior Care-Northbrook. We are able to get a caregiver from them for just a week who does light cooking, light housekeeping, and takes care of my parents. They come on time. If somebody cancels, the agency works hard to match the right caregiver to my parents, and they do a good job. They are very caring and find people who really care about my parents. They are serious and treat my parents very well.
"My parents are generally satisfied with the services of Home Instead Senior Care. Whenever my father has some issues and my mother needed somebody on short notice, they are able to send somebody over, but the care is someone uneven. They have some caregivers that are extremely good people and they have some people that are not quite as good.
Thank you so much for all your love, support, and kindness throughout my fathers illness and his passing. My father always taught me that if we stick together we can get through anything. I know that having you by my family's side and sharing the special caregiver / friend bond was our saving grace. The past 5 years with both of my parents journey's were enhanced with your care, compassion, support, and love. We could not have handled it without you. We were, and especially my parents, truly blessed to have you in our lives.
We are profoundly grateful for the
sensitive, responsible, never failing care that we have come to expect fromthe Home Instead Senior Care team.
I wanted to take a moment to tell you how much we appreciated your services for my dad over the past 2 months. As you know, it was our goal to keep him at home and we couldn't have accomplished that without the
caring, well trained individuals that your agency provided. I also appreciated the responsiveness by your staff whenever I had the slightest concern. Having the services of your agency
really made a difference for both my dad and mom. Thanks so much.
Thank you for some
Very Wonderful Caregivers! Rachel and Soli were here to provide care and worked together so well. Jamie and Sarah were also exceptional.
Very Nice People, ALL OF THEM! Our family was so fortunate to have found you.
I wanted to write and thank you on behalf of the family for the
patient, thorough, and professional help that you and your team provided to ym mother over her last weeks. It made a
huge difference to all of us to allow her to live the way that she wished.
I want to take this opportunity to thank you for the
your agency provided me while my wife was out of town. Your interviews were very professional and it gave me a chance to choose my caregiver.
Speaking of the caregiver, Kathleen has no equal. She was absolutely fantastic! My wife oriented Kathy as to what our house required in her absence, which was really not too much. All I can say is that I never had to ask Kathy to do anything. She knew all that had to be done, and then some. She took the house responsibilities as a duck takes to water! She knew exactly what to do and when to do it. Her performance was
above and beyond!
In addition, her taking care of me was
All of my personal needs were met with great
I never had to wait or be uncomfortable no matter what the situation. Kathy was very attentive to my needs. One word describes Kathy…
What these four women did for our
in general and for our beloved mother’s well-being and comfort in her last weeks at home went way beyond any words we can come up with to appropriately convey our
They just gave and gave and gave of themselves -
each so different, each so competent, each so caring. Just knowing that they would never ask for any acknowledgement beyond a big hug, we were determined to thank them in a way our mother would have most heartily approved of.
You should all be cloned a hundred times over! Many thanks beyond measure to all of you!
-Brooke G., Nancy H. and Suzanne M.
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