"I am a private experienced home care provider. I use the Home Instead agency as my back up care when I need an alternate caregiver to relieve me for vacations or occasional appointments etc. I am very happy with this agency. The care and effort that Harry and Amen take to provide their clients with caregivers is remarkable.They both make a very conscientious effort to get to know their clients and as a result they build up a relationship that incurs trust and respect.Their communication skills are remarkable, whenever my clients or I request care on any specific time they always return calls promptly and put a lot of effort into finding a good match as they select caregivers. Both Harry and Amen seem to gain a lot of respect from the staff that work for them. Through this agency my clients have met many wonderful caregivers. On a recent occasion a caregiver was needed at a very early time in the morning to take my client to the hospital.Harry did not hesitate to reassure us that this need would be met . He provided a wonderful caregiver that was willing and able to call by at 5am to drive my client to the hospital for surgery.
I am particularly impressed with Home Instead because Harry and Amen both try to get to know their clients well and as a result the service they provide is dependable and sincere and they genuinely care for their clients." - ★★★★★
Deborah P, Oct. 2017
"Home Instead has been wonderful and lovely to deal with for Mum! We are super happy with our Careworker, she is very caring and professional and works with dignity. Harpreet has been very accomodating and helpful meeting all our needs. I would highly recomment Home Instead to anyone I know needing help no matter the age or needs." - ★★★★★
Gail S, Oct. 2017
"Home Instead provided excellent service for our mother. The initial assessment of Mom's needs was thorough and accurate, communication with Home Instead was always timely and helpful, and the services provided were reliable. The main caregiver was excellent, and she went above and beyond her job description to make life more pleasant for our mother. We would highly recommend Home Instead." -
★★★★★ Ron W, June 2017
"Home Instead Senior Care staff and aid were super professional and provided a high level service during my dad's night care. The personal aid provided for my dad was very good, experienced, compassion and alert throughout the night giving my dad great comfort at age 92. I would have no hesitation in recommending Home Instead Senior Care to anyone who is looking for excellent home care services." -
★★★★★ Naz R, May 2017
"We wholeheartedly endorse Home Instead in Burnaby. They provided a perfect match for our
97 year old uncle who wanted to stay at home. They understood what we were looking for in a companion for our uncle and also suggested the best way to make a successful transition to regular visits. Thank you to Dennis and Lindsey for their kindness and professionalism. We received feedback after every visit and they reacted immediately to any suggestions we made. They also made visits themselves, out of regular visit times, to make sure that our uncle was safe. We would not hesitate to recommend them to any family wanting to support a family member's wish to remain at home." -
★★★★★ Johnny L, Sep. 2015
"I started using Home Instead Burnaby when my mother’s Alzheimer’s condition worsened, and I realized that the caregivers we had in place were no longer sufficient. It was important to me and my family to have a team in place that we could trust not only to provide assistance to my mother but also to improve her quality of life.When I first met the owner, Dennis, in February 2015, I could immediately tell that he genuinely cared about the objectives I had for my mother. He has a kind and earnest heart which definitely reflects with the talent of his caregiving team. The Alzheimer’s training that their caregivers take really makes a difference in how they provide care for such clients.
My family has been using Home Instead for over 6 months now (90 hours/week), and I couldn’t be happier with the team of caregivers that we have in place. Dennis is always aware of any issues or concerns that his team notices and is quick to report them. The team does such a great job in caring for my mother and in making her happier. Keep it up!" -
★★★★★ Jason W, Aug. 2015
"Home Instead has been wonderful and lovely to deal with for Mum! We are super happy with our Careworker, she is very caring and professional and works with dignity. Harpreet has been very accomodating and helpful meeting all our needs. I would highly recomment Home Instead to anyone I know needing help no matter the age or needs."