"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
for people has always been a part of Debbie’s life. This interest began at an
early age when her sister was critically injured. This opened Debbie’s eyes to
caring for others and ultimately led her to pursue a career in Nursing. Debbie
has a distinguished career at Alberta Health Services, there she built a
reputation based upon nursing excellence. Debbie has had extensive experience
with Home Care and Transition services. In these roles, Debbie saw firsthand a
need for in-home care which the public system was not meeting. This inspired
Debbie to open a Home Instead office to meet that need and provide a solution.
As Director of Care, Debbie is able to use her nursing skills and professional
experiences to help families navigate the system and customize unique care
plans for each client. Debbie’s credibility is one of the reasons that Home
Instead is the right choice for families who are seeking support for their
elderly loved ones.
Fred cares deeply about relationships, he has an old fashioned sense of customer service. He has built a career based upon anticipating and exceeding customer expectations. This high calibre of customer service is constantly being taught to our entire staff and he ensures that our clients and their family's needs are met and exceeded. Fred has worked with teams and organizations where he has built a reputation by raising standards for customer service and satisfaction. Aside from working behind the scenes to manage operations, Fred is continually providing direction and painting the picture of our future as a company. His leadership is one of the key elements that makes our team successful. He also spends a significant amount of time out in our community sharing information about Home Instead with Seniors Residences and Hospitals while continuing to meet with clients and families.
From a very young age Kimberly was taking care of seniors. Kim has over 7 years of hands on caregiving experience as a HCA with seniors. Additionally, she has 3 years' experience as a Recreational Therapy Aide. She worked on a dementia memory unit as well. As the Rec Therapy Aide Kim coordinated the exercises, activates and outing for all of the residents. Kimberly is able to relate and understand what is required by the senior and by their family. In her role as a Client Care Coordinator, Kimberly meets with families to help them navigate the maze of options. She is able to use her professional training and experience to establish the best individualized care plan for your senior.
Susan has an extensive and diverse background in
senior care, nursing, administration and safety. A registered nurse for over
twenty years, she has worked in Long term care, Orthopedic Surgery, General
surgery, Obstetrics, Emergency and Senior management positions both in rural
and urban settings. Care of the growing aging population has been a focus
throughout her nursing career. Her passion for healthcare, and her desire to
support seniors combined with her experience provides her with all the tools
required when designing a care plan for our clients.
Grace is a Personal Support Worker and also has a Social Work Diploma. These certifications help Grace ensure our clients are receiving the highest quality care. Grace works in a hands on capacity with our clients ensuring that their ever-changing needs are being met as they age. By staying ahead of the immediate needs that come with ageing, Grace is able to prevent hospital visits while keeping our clients as safe and independent as possible. If a client's wishes are to age where they currently call home, Grace is committed to finding solutions that will help meet this goal.
After providing support to various departments within the organization it was a natural decision for Stephen to be promoted to the Customer Service Manager. His ability to listen and understand helps to solve little problems before they grow, while at the same time he is able to coach and guide the support team to meet the demanding and complex needs of our clients and their families. Along with the management of the scheduling department, Stephen also manages our web marketing, Social media and will often be seen in the community at various events. Always here to help, Stephen is not afraid to do whatever it takes to keep a client or employee happy.
John is a graduate of SAIT, with specializations in Accounting and Finance. John is responsible for Payroll and Invoice processing. John works closely with our Accounting firm to ensure all aspects of our book keeping are in alignment with Provincial and Federal laws. John is another one of those important "behind the scenes" employees that we have.
As the Home Care Consultant, Kathy plays a large role in helping spread awareness of who Home Instead is and how we can help families. Kathy works with the hospitals, hospices, senior's facilities and with senior's groups to help educate them on how Home Instead Senior Care can help alleviate some stress and pressure they may be experiencing. Kathy has an extensive background in sales. Kathy has a long history with working in several different departments in the major hospitals and facilities in Calgary and the surrounding areas.
Linda welcomes and engages each person who comes to the office as well as each caller who calls into the office. Linda personally makes it her mission to make sure all visitors feel at home while in the office. On any given day you can find Linda managing countless projects to keep the office running smoothly and efficiently.
Taylor does a great job of taking care of schedule changes and supporting the organization on weekends. Taylor continues to guide and direct our caregivers while the rest of the team takes a break. Taylor work Casual and on call as a Staff Scheduler.
Tamara has several years of scheduling experience and is a great asset to our team. She is able to find new ways to solve the daily challenges that arise while keeping a customer focused approach. Her in-depth knowledge of our CAREGiving team allows her to match CAREGivers to even the most challenging situations. Tamara makes it a priority to make sure all of our CAREGivers are prepared to work with our clients.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.