"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
We are no strangers to Home Instead Senior Care, having owned a Home Instead Senior Care franchise in Galway, Ireland for the last 10+ years where we employed over 200 CAREGivers to serve the needs of older people throughout the west of Ireland. Additionally, prior to our move to Ireland in 2006, we worked for Heather's father in his Greensboro, NC Home Instead franchise established in 2000! So, Home Instead Senior Care has been making a difference in our lives for over 15 years!
Working with older adults and their families is truly a blessing. We are passionate about providing our CAREGivers with the skills and knowledge to help them provide the best care possible and provide first-class service to those we serve. Training and upskilling is a big part of our CAREGivers success and we have expanded our suite of CAREGiver Training Programs to include Dementia CARE, Positive Approach to Caring, Challenging Behaviors, Palliative Care, Personal Care and Patient Moving and Handling to name but a few.
Skilled, trained and experienced CAREGivers enhance every opportunity with our clients and our clients enjoy a much higher high rate of success whether post-hospital discharge or remaining in their homes successfully for longer than would otherwise be possible.
From a personal side, Heather grew up in the suburbs of Chicago and went to Indiana University. I grew up in the north west of Ireland in Carrick-on-Shannon, County Leitrim and after university became a music teacher in the local high school. Later, I received a Higher Diploma in Social Gerontology from National University of Ireland, and both of us have been involved with, or served on the Board of Directors for various local charities serving the needs of seniors in the community.
In addition to our Home Instead Senior Care franchise in Galway, an absence of much needed support for people with an early diagnosis of dementia propelled us to do something about it and so, Heather also founded a national charity in Ireland for people living with the early stages of Dementia called Dare to DREAM (Dementia Research Education & Advocacy in Motion). This organization helps provide a platform for people coping with life after a dementia related diagnosis in a peer to peer environment. This not only helped the participants better understand their journey, it also gave us a much deeper understanding of the social and emotional upheaval that permeates through the living environment of people with a dementia diagnosis.
Over the years, Heather has been a guest lecturer in various Dementia related topics for Dublin City University (DCU), National University of Ireland, Galway (NUIG) and Trinity University as well as serving in both Board of Directors and Advisory council for Aging Well and Dementia Friendly initiatives in Ireland. She has also presented at various Dementia conferences throughout Ireland and the EU and helped develop post-graduate dementia programs for local university programs.
We met in New York City and we have been happily married for over 18 years and have 4 beautiful children who are very much enjoying their new life in America!
Due to personal experience with a member of her family requiring homecare support, Claudia wanted to make it her mission to give back and help other families. That brought Claudia to Home Instead Senior Care back in 2006 and she uses her experience on a daily basis to provide families with solutions that enable them to better understand the challenges, risks and pitfalls that can be encountered when considering homecare solutions.
In addition to onboarding new clients, Claudia also assesses our clients, monitors their progress, and creates and implements personalized care plans that fit their physical, mental, social and emotional needs. Claudia is the caring link between clients and caregivers and ensures the coordination and deliverance of quality care. Her toolbelt incorporates her knowledge as a CAREGiver in private residences as well as community settings, maintaining connectivity for loved ones making transitions to senior living communities, and helping seniors live healthy, thriving lives in their own homes, or wherever they call home.
When Claudia eventually turns her attention away from Home Instead, she very much enjoys spending time with family, friends, pets and strays (particularly cats!).
Morgan joined our Home Instead Senior Care team in 2016. As the Recruitment and Retention Coordinator, Morgan is responsible for the hiring, training and supervision of our new CAREGiver staff, while ensuring that the ongong welfare of our established CAREGiver team is enhanced.
"I love working for Home Instead Senior Care because I truly feel like we really make a difference every single day! I get instant gratification every time I onboard another new CAREGiver who shares our values of trust, dependability and reliability. I'm part of a great team of people who are truly changing the face of aging one client at a time! That, in itself, is nothing less than amazing."
In her spare time, Morgan enjoys spending time with her two children and is very involved in church activities. Her singing ability continues to enhance worship gatherings throughout the North East.
"Yes! I absolutely love gospel music!"
Angelique brings her own valuable experience of being a caregiver to children and aging adults over the years. Since joining Home Instead in April 2017, Angelique continues to work on a daily basis with caregivers, clients and their family members to create schedule solutions that will suit their needs and exceed their expectations. One of her greatest joys is helping seniors stay in their own home for as long as possible because it truly makes her smile. She also coordinates with team to resolve client and caregiver issues, and create great matches for our caregivers and clients.
"I am so excited to be a part of such a wonderful caring organization that truly cares, not only about its clients but also about the wonderful caregivers that provide such loving care. This is so important to me!"
Angelique loves to "laugh and cook and I LOVE history!".
The whole team knows she is also a very keen actress!
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Each Home Instead Senior Care franchise is independently owned and operated.