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Careers

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​​​​​​​​Thank you for your interest in joining the Home Instead Senior Care team. Below is a list of the current job opportunities in Greater Victoria. To take the next steps in contacting us, please click the 'Employment Inquiry' button for the job posting of your choice.

Current Job Openings​​

Part-time to Full-time CAREGiver™​​​

1595 McKenzie Ave Suite 222
Victoria, BC V8N 1A4
Serving Victoria, Oak Bay, Gordon Head, Royal Oak, Cordova Bay, Saanichton, North Saanich, Sidney, Brentwood Bay, Esquimalt, View Royal, Colwood, Langford, Metchosin, Westshore & Sooke.

CAREGiver

Job Details

CAREGiver
 
Home Instead Senior Care is looking for caring and compassionate CAREGivers to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.
 
Duties include, but are not limited to:

  • Companionship and conversation
  • Light housekeeping tasks and meal preparation
  • Medication and appointment reminders
  • Assistance with grooming and bathing
  • Assistance with toileting and incontinence issues
  • Alzheimer’s Care
 
*No previous experience necessary – skills training provided by Home Instead Senior Care*
 
Requirements to be a CAREGiver:
  • Ability to treat and care for seniors and their property with dignity and respect
  • Ability to communicate with clients in a friendly and congenial manner
  • Complete a criminal background check, a vulnerable sector check, 3 professional and personal references
  • Possess a valid driver’s license is an asset, but not essential. Driver’s abstract is required.
  • Possess a vehicle with valid auto insurance is an asset but not essential.
We have a variety of shifts available with competitive pay and benefits.  Find out more about this fulfilling career opportunity at homeinstead.com

Each Home Instead franchise is independently owned and operated.

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Office Coordinator

Job Details

Office Coordinator

Home Instead Senior Care is looking for a well-organized individual to join who is experienced with prioritizing and managing office needs with a high focus on quality. The position requires excellent communication skills, excellent computer skills (Word, Excel, database), a history of thriving in a fast-paced environment and previous experience working in a team setting.

We offer a competitive wage, benefits, and professional on-going training.

We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.
____________________________________________________________________________

Office Coordinator Job Description

The Office Coordinator is expected to perform a variety of clerical, answer phones, complete administrative duties (which may include assistance with accounts payable and accounts receivable) and support other staff members in our quest to provide the highest quality service to clients.

Primary Responsibilities:                                                                              

  • Reflect the core values and standards of Home Instead Senior Care and our culture of caring with family like support.
  • Handle office responsibilities to allow a full time networking efforts, which is critical in continually building the business
  • Handle all client contacts in a friendly, warm and professional manner including:
    • Greet and welcome each visitor, determining their purpose and direct to the appropriate staff member.
    • Answer each incoming calls
    • Distribute incoming calls to the appropriate staff members
    • Field new client inquiries over the phone
    • Schedule care consultations
  • Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
  • Assist with billing processing, including client invoices and CAREGiver payroll
  • Enter and maintain accurate client and CAREGiver records in the operating system
  • Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
  • Assist with stuffing and mailing client invoices and CAREGiver payroll
  • Organize and distribute the daily mail according to prior instructions
  • Maintain all office files (client, CAREGivers etc.). 
  • Demonstrate open and effective communication with owner, colleagues and CAREGivers

Secondary Responsibilities: 

  • Assist with making reference calls on prospective CAREGivers in a timely manner
  • Participate in office meetings & quarterly CAREGiver meetings
  • Order and stock all office supplies including postage, fax, credit card and copy machine

Education/Experience Requirements:

  • High school graduation or the equivalent
  • 3-5 years of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license & required auto insurance

Knowledge, Skills and Abilities:

  • Understand and uphold the policies and procedures established by Home Instead Senior Care. 
  • Demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Can work independently, maintain confidentiality of information and meet deadlines
  • Knowledge of the senior care industry
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Can organize and prioritize daily, monthly and yearly work
  • Able to establish good working relationships with management, colleagues, franchise owners and their staff
  • Can sit at a desk and listen effectively for long periods of time on the telephone
  • Present a professional appearance and demeanor
  • Be able to operate office equipment 
  • Be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Word and Excel
  • Able to work evenings or weekends as required
  • Perform duties in a professional office setting

Please note, while we would like to connect with everyone interested in this position, only applicants chosen for interviews will be contacted.

Home Instead Senior Care® provides in-home personalized care, support and education to help enhance the lives of aging adults and their families right here in Victoria, BC. At Home Instead Senior Care, it’s relationship before task, while striving to provide superior quality service.


 

Each Home Instead franchise is independently owned and operated.

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Client Care Coordinator

Job Details

We are currently seeking a Client Care Coordinator who has a passion for seniors to join our team. This Full Time position involves managing quality assurance with extensive one-on-one interaction with our clients and families. This person is responsible for effectively managing multiple demands that come with the changing needs of the clients. This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and have the ability to work well in a team environment. We offer a competitive wage, benefits, along with professional on-going training. We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.

Client Care Coordinator Job Description


Peace of Mind Care Inc. dba Home Instead Senior Care

Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Qualifications:

  • College degree preferred
  • Nursing (RN or LPN) or healthcare Social Work experience preferred
  • 3+ year’s experience in home care, health care or senior-related industry required and equivalent combination of education and work experience may be considered.
  • Excellent oral and written communication skills and the ability to listen effectively
  • Ability to work independently, maintain confidentiality of information and meet deadlines.
  • Demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Ability to work evenings and weekends when necessary
  • Must possess a valid driver’s license & required auto insurance

Primary Responsibilities:

  • Reflect the core values of Home Instead Senior Care
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

  • Participate as needed in all CAREGiver meetings
  • Conduct Family Education sessions as needed
  • Perform any and all other functions deemed necessary

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Peace of Mind Care Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must have the ability to present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team

Each Home Instead franchise is independently owned and operated.

Please note, while we would like to connect with everyone interested in this position, only applicants chosen for interviews will be contacted.

Home Instead Senior Care® provides in-home personalized care, support and education to help enhance the lives of aging adults and their families right here in Victoria, BC. At Home Instead Senior Care, it’s relationship before task, while striving to provide superior quality service.

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
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By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
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Home Care Consultant

Job Details

We are currently seeking a Home Care Consultant who has a passion for seniors to join our team. This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and have the ability to work well in a team environment. We offer a competitive wage, benefits, along with professional on-going training. We look forward to learning how your experience can aid us on our mission to enhance the lives of aging adults and their families.

Home Care Consultant Job Description


Peace of Mind Care Inc. dba Home Instead Senior Care

Objective:

The Home Care Consultant is responsible for ensuring achievement of revenue objectives for the assigned territory. Revenue is to be generated from a variety of Sales and Marketing duties, including researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources. This position is responsible for reporting results in moving relationships forward to Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas.

Primary Responsibilities:

  • Reflect the core values of Home Instead Senior Care.
  • Responsible for researching and developing client relationships and producing referrals; performs all phases of sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
  • Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, funeral homes, etc.
  • In conjunction with Home Instead Senior Care franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
  • Develop and maintain knowledge of Home Instead Senior Care brand. Effectively presents Home Instead Senior Care marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
  • Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.
  • Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone and Web.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Adhere to all company policies, procedures and business ethics codes.
  • Participate in and contribute to the development of educational programs offered to clients, prospects, and co-workers.

Secondary Responsibilities

  • Conduct client/CAREGiverSM introductions as needed
  • Conduct quality assurance (QA) visits with clients as needed
  • Participate in various PR strategies

Critical Numbers:

  • Complete 30 impressions per week
  • Obtain 10 inquiries per month from referral providers as a direct result of sales activity
  • Obtain 5 clients from referral providers as a direct result of Marketing/Networking Events  
  • Facilitate 4 networking events each month

Education/Experience Requirements:

  • College degree or equivalent work experience
  • Related business or sales experience (consultative sales a plus)
  • Must possess a valid driver’s license & required auto insurance
  • Must be able to work in the field, and be insurable.

Knowledge, skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures establish by (Peace of Mind Care Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment 
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings or weekends as required

Each Home Instead franchise is independently owned and operated.

Please note, while we would like to connect with everyone interested in this position, only applicants chosen for interviews will be contacted.

Home Instead Senior Care® provides in-home personalized care, support and education to help enhance the lives of aging adults and their families right here in Victoria, BC. At Home Instead Senior Care, it’s relationship before task, while striving to provide superior quality service.

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
All fields required
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