J.D. Power presented its prestigious President’s Award today to Home Instead Senior Care in recognition of its commitment to caring for older adults and exceeding customer expectations. Home Instead Senior Care is a network of more than 1,100 franchises that provide in-home, non-medical care for seniors, with offices in 12 countries.The J.D. Power President’s Award is a discretionary award that recognizes individuals or companies demonstrating dedication, commitment and sustained improvement in serving customers. During the 50-year history of J.D. Power, only 13 companies have previously received the award.Finbarr O’Neill, President of J.D. Power, presented the award to Home Instead Senior Care President and Chief Executive Officer, Jeff Huber, during a ceremony at the J.D. Power corporate headquarters in Costa Mesa, Calif. “Home Instead Senior Care has established a customer-centric culture within their organization that merits this special recognition. Home Instead provides cutting-edge thought leadership across aging-related industries and provides clients and families with the most relevant resources for senior care and aging,” said O’Neill. “Since Lori and Paul Hogan founded the company in 1994, they have embraced clients with dignity, appreciation and service excellence. We at J.D. Power are honored to present our highest accolade to Home Instead Senior Care.” O’Neill noted that Home Instead’s achievement in terms of customer service excellence reflects a culture committed to the highest level of care for seniors.“It is a true honor to accept this prestigious award as a testament to the Home Instead Senior Care mission, which is to enhance the lives of aging adults and their families,” Huber said. “Through the outstanding care provided by our franchisees and their teams, the collaboration of our leadership team with global aging organizations, the resources we provide through
HelpForAlzheimersFamilies.com, and the contributions of the
Home Instead Senior Care Foundation, we are changing the face of aging in the United States and around the world.”J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
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Each Home Instead Senior Care franchise is independently owned and operated.