Safety Corner


It's important to always be sensitive to your client's cultural and religious traditions. One way to show respect for a client and help build a relationship is to show interest in her cultural background, which may be different from your own. Culture is made up of the learned patterns of behaviors and beliefs of a specific group that are passed from generation to generation. This includes ways of life, roles, values, social institutions, and a shared "view of the world."

Understanding and appreciating your client's cultural background will help you provide quality care in a way that is comfortable and reassuring to your client. This can be achieved by demonstrating through your words and actions that:

  • You respect and value the client;
  • Meeting his/her needs is important to you;
  • And you have taken the time and effort to really "know" her.

    Five tips to demonstrate cultural awareness:
  1. Be aware of your own cultural background and how it influences your behaviors, needs, and biases.
  2. Be open to learning about other cultures.
  3. Ask questions about the cultural background of your client.
  4. Adapt your caregiving style to match your client's cultural background.
  5. Be genuine in your desire to honor the cultural background of others, even when the culture is different from your own.

    Diffusing a Tough Situation

    Unfortunately, some caregiving situations may be uncomfortable for you.   Knowing how to diffuse a tough situation can help you calm a client down and regain control of an emotional response. The most important thing to remember when diffusing hostility or rudeness toward you is to control your emotions and try not to take it personally. The seven steps to diffuse a tough situation:
  1. Stay calm and patient.
  2. Try to understand what is bothering the client.
  3. Speak softly.
  4. Acknowledge the client's concern, even if you disagree with them.
  5. Be willing to suggest some solutions that may require you to make changes.
  6. Allow a "cooling off' period before attempting to solve the problem.
  7. If you think the problem cannot be solved, call the franchise office.


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