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Home Care Team in Jacksonville, FL

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Jacksonville, FL

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (904) 363-6699 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Malorie & David Hill, Franchise Owners

Malorie & David Hill, Franchise Owners mhill@homeinstead.com  Malorie Hill, Co-Owner
david.hill@homeinstead.com   David Hill, Co-Owner

Today their Home Instead Senior Care businesses Jax Home Health Inc., Prestige Home Care Inc., and Magnolia Home Health LLC employ close to 600 full-time and part-time employees. Theirs are among the top three largest of the Home Instead Senior Care operations, which consist of over 1,100 offices in 12 countries. 

Looking for an opportunity to work together and own their own business, Dave and Malorie decided to combine their specific areas of expertise in the growing healthcare field.  The Hills were impressed with the professionalism and sincerity exhibited by the Home Instead Senior Care corporate staff in Omaha, Nebraska. Thus began what has turned out to be a truly rewarding adventure of developing into one of the top three owner/operators of Home Instead Senior Care's network of franchise business owners.

Native Buckeyes David and Malorie have had their office headquarters located in Jacksonville Florida since 1997. They also have offices in Saint Augustine FL., Palm Coast FL., Mason OH., Savannah GA., and Hilton Head SC.

The Hills purchased two existing Home Instead Senior Care offices located in the suburbs of Cincinnati Ohio in 2012 to add to their three Home Instead Senior Care offices located in Northeast Florida. "We loved the idea of expanding our quality-first home care business to the state where we spent over 40 years of our lives".  

Once again, the opportunity to grow Home Instead remarkable services presented itself in 2019 and the Hills added the Savannah GA territory which included Hilton Head SC and neighboring communities in Beaufort and Jasper Counties.


Doug Myers, Chief Operating Officer

Doug Myers,  Chief Operating Officer

​doug.myers@homeinstead.com

Doug serves as Chief Operating Officer for three Florida franchises of Home Instead Senior Care;  Duval, St. Johns and Flagler Counties.  He was born and raised in Jacksonville and has over a decade of home care experience.  His role is to oversee all of the day-to-day operations performed by the office staff.  These responsibilities include assigning and directing work, planning, appraising performance, coaching employees performance, addressing complaints and resolving problems.


Megan Davidson, Chief Financial Officer

Megan Davidson, Chief Financial Officer

mdavidson@homeinstead.com

Megan serves as our Chief Financial Officer for the Florida and Ohio franchises owned by David and Malorie Hill.  Megan initially joined Home Instead Senior Care as an Administrative Assistant to support the Executive Team and the Accounting Department with various administrative tasks.  She moved into the Accounting Specialist position and then became Director of Finance, while continuing to take on new and more complex tasks as her position grew and developed.  Working in each position in the Accounting Department has given her a true understanding of every step of the billing and payroll processes.  As C.F.O., Megan works closely with the owners and the other members of the Leadership Team to keep Home Instead Senior Care the agency and employer of choice.


Lisa Atkinson, Chief Marketing Officer

Lisa Atkinson,  Chief Marketing Officer

 Lisa.atkinson@homeinstead.com

Lisa Atkinson serves as Chief Marketing Officer for three Home Instead Senior Care Florida franchises. She brings over twenty-five years of experience in the healthcare industry and embodies effective communication and interpersonal skills.  In addition to directing the development of new business, Lisa facilitates the formulation and implementation of new business strategies and develops relationships and partnerships throughout the Duval, Flagler and St. Johns County territories. As C.M.O., Lisa works closely with the Marketing Team, Leadership Team and business owners to seek out opportunity and fuel growth throughout the Florida market. 


Leslie Burley, Accounting Specialist

Leslie Burley,  Accounting Specialist

lburley@homeInstead.com

Leslie began her career with Home Instead Senior Care in 2009 in Silver Springs, Maryland, starting as a CAREGiver and then mastering a variety of positions in the business.  She moved to Jacksonville in August of 2016 after her daughter enrolled at the University of Central Florida and Leslie knew she wanted to find another Home Instead family.  Starting out as a temporary employee and helping out in multiple departments, she moved to a permanent position as Service Coordinator in 2017.  Having worked in almost every department, an opportunity became available in our Accounting Department and Leslie assumed her new role.  Leslie brings a knowledge of the importance of teamwork in being successful. 


Taylor Hullender, Accounting Specialist

Taylor Hullender, Accounting Specialist

taylor.hullender@homeinstead.com

Taylor was born in Jacksonville and moved to Starke, Florida in 2008. She is the youngest out of 4 children with 2 older brothers and a sister.  While residing in Starke, she found a passion for horses and fell in love with the country scenery. She graduated from Bradford High School in 2014 and was put on the fast track into the payroll field 2 weeks after graduation. Prior to being a part of the Home Instead Senior Care team, she worked for almost 6 years as a payroll coordinator while gaining knowledge acquired through experience with the accounting team. When Taylor isn’t visiting family and friends in Starke, she is more than likely hiking, sightseeing or riding 4 wheelers with her long-haired German Shepherd named Bella. “

 



Helen Balz Brown, Client Relations Manager

Helen Balz Brown, Client Relations Manager

hbrown@homeinstead.com

 ​The position of Client Relations Manager completes an important link between potential clients and the marketing staff.  Helen is responsible for Duval, St. Johns and Flagler Counties as well as our newest acquistions, Savannah GA and Beaufort/Hilton Head SC. She works closely with the marketing team as well as senior management to maximize our efforts with our provider network and the community.  Helen is a graduate of the University of South Carolina and has almost two decades of experience in the senior care industry.


Tracey Borum, Home Care Consultant

Tracey Borum, Home Care Consultant

Tracey.Borum@HomeInstead.com


Tracey is originally from Lancaster, PA and has been a Jacksonville resident since 1995. Her prior career experience includes marketing and client support for a local hospital laboratory for over 17 years. She has always enjoyed interacting with the senior population, and will bring this passion and experience  for assisting seniors to her position as a Home Care Consultant.



Jennifer Rapp, Home Care Consultant

Jennifer Rapp, Home Care Consultant

Jennifer.Rapp@HomeInstead.com

Jennifer was born in Texas but moved to Middleburg, Florida at a young age. She has spent most of her life enjoying the farm life and it is there where she found her love for horses. She worked with Diamond D ranch as a property manager for many years before jumping into the healthcare industry in 2018. Her most recent position was with hospice care in which she found her love for seniors. She is excited to be able to help seniors have a good quality of life and help families keep their loved ones in their homes, wherever that may be. When she is not working you will find her at Horse shows with her teenage daughter and husband. She is a 4H Leader and on the Board for her Local Horse Club.  Jennifer is super excited about position as a Home Care Consultant and excited to share with other the great work that  Home Instead Senior Care CAREgivers give to clients and families.



Sheila Huffman, Client Care Coordinator

Sheila Huffman, Client Care Coordinator

shuffman@homeinstead.com

Sheila is often the first face of Home Instead our clients see. The Client Care Coordinator position is a vital link among our clients, their families, and the Home Instead Staff who strive to arrange the best care possible for each and every customer.  Sheila conducts quality assurance visits with our clients and CAREGivers.  She can communicate any concerns with family members and spend a little extra time with clients at the beginning of services to facilitate a smooth start, as well as stop by visits, periodically, to make sure needs are being addressed.


Allison Tatum, RN, BSN Clinical Care Coordinator

Allison Tatum, RN, BSN  Clinical Care Coordinator

allison.tatum@homeinstead.com

Allison is very proud to have been born and raised in Jacksonville, Florida. She graduated with her Bachelor of Science Degree in Nursing from Jacksonville University in 2000. She comes to us with twenty years of experience in various settings and fields of nursing. Her first priority has always been the dedication, compassion and care she provides to her patients and their loved ones. She has a strong belief that clients and their families should be cared for as if they are your own. She incorporates this belief into her role as a Clinical Care Coordinator.  Allison utilizes her years of practice and management when assessing the needs, goals and care for our clients and their families. One of the most important differences she has found throughout her years is the comfort and improvement one feels when they are in their own home, in a familiar setting with the attention of a private caregiver. Allison considers providing this for our clients as her greatest reward working within our company.


Ashley Bracken, Human Resources Manager

Ashley Bracken, Human Resources Manager

ashley.bracken@homeinstead.com

Ashley serves as Human Resources Manager for three Florida franchises of Home Instead Senior Care;  Jacksonville, St. Augustine and Palm Coast; One Georgia franchise of Home Instead Senior Care, Savannah; Hilton Head, SC,  and one Ohio franchise.  She was born and raised in Jacksonville and has home care experience since 2016.  Her role is to oversee all of the day-to-day operations performed by the office staff.  These responsibilities include assigning and directing work, planning, appraising performance, coaching employees performance, addressing complaints and resolving problems.




Shana Harris, HR Assistant

Shana Harris, HR Assistant

​  shana.harris@homeinstead.com

Shana began her career with Home Instead Senior Care in 2011.  She started out as a companion CAREGiver, then after successfully completing training and passing exams, she became a Home Health Aide.  Another promotion followed her to her role as "Lead Caregiver". This position entails traveling to different locations and facilitating Virtual Dementia Tours with Home Instead Community Educators.  Now an assistant in the Home Instead Human Resources Department, she is in charge of managing/maintaining Caregiver documentation and assisting our clients with their long-term care insurance claims and billing of clients’ long-term care insurance.


Michele Wilson, Lead CAREGiver

Michele Wilson, Lead CAREGiver

michele.wilson@homeinstead.com

Raised in Louisville, KY and moved to FL  when parents were transferred with railroad (L&N) in 1979.

Worked for Wachovia Bank over 26 years and then started a new career as a private caregiver.

Michele spent three years of private duty caregiving  before joining Home Instead as a CAREGiver in 2015. She was then promoted to Lead caregiver in 2019 with multiple hats to wear including  Rapid Response to meet immediate client needs, Quality Assurance, and office duties in Human Resources, as well as caregiving.

Michele is an animal lover/rescuer and has 2 dogs; Snuggles, Daisy,  1 cat, Clark Kent,  and 1 kitten, Dinky, who was rescued in the road and bottle fed back to health.



Melanie Bruer, Senior Service Coordinator

Melanie Bruer, Senior Service Coordinator

melanie.bruer@homeInstead.com

Melanie was born in Cleveland, Ohio into a military family.  She was lucky to have grown up in Sicily and has spent the last sixteen years of her career working with teens in crisis.  As a Home Instead Service Coordinator, she is responsible for setting up client schedules, finding solutions for our clients' concerns and supporting her fellow Service Coordinators on a daily basis.


Nicole Jordan, Service Coordinator

Nicole Jordan, Service Coordinator

Nicole.Jordan@HomeInstead.com


Nicole joined Home Instead Senior Care in 2016 as a caregiver before becoming a Service Coordinator in 2018. Prior to Home Instead she spent five years in customer service doing call center management. She was born in South Florida but has spent most of her life in Georgia. She frequently visits South Florida where she still has family. Nicole is one of five children. An avid Florida Gators football fan, she makes sure to attend as many games as possible. Her favorite thing in the world would be her dog, Juicy! When not spending time with Juicy and family she enjoys going to concerts and having fun her two godchildren. Nicole also loves being a personal shopper and wardrobe consultant and one day plans to launch this passion as a business venture.

 


Shelby Stowell, Service Coordinator

Shelby Stowell, Service Coordinator

​ shelby.stowell@homeinstead.com

Born in coastal southern Maine, Shelby discovered her passion for building meaningful relationships in 2010 as a teacher in child care.  Uprooting to Jacksonville in 2015 has strengthened her desire to be of help to others.  She began at Home Instead as a Home Health Aide and went on to obtain her CNA before taking on the role of Service Coordinator.  With eight years of combined experience creating positive futures for both the young and elderly, Shelby believes positive communication and an open heart are two vital qualities of maintaining successful relationships. 


Skyler Rosendale, Service Cordinator

Skyler Rosendale, Service Cordinator

skyler.rosendale@homeinstead.com

Skyler was born and raised in Jacksonville, FL. She is the middle of five children. Her need to care for others began as a young girl, attending to the needs of her siblings. Skyler’s love for helping others grew to the senior community as she cared for her grandmother. She began pursuing a career in the rewarding work of caring for seniors in 2015. In 2017 she joined the Home Instead team as a Home Health Aide. In 2019 she transitioned to begin working as a Service Coordinator. As a Service Coordinator, Skyler helps weave the intricate web of matching clients with the best caregivers for their needs.


Katilyn Lary , Service Coordinator

Katilyn Lary , Service Coordinator

 katilyn.lary@homeinstead.com

 Kaitlyn was  born and raised in Jacksonville, growing up with a family that loves the country and the great outdoors. She has always had a passion for taking care of others. This inspired her to pursue a career helping seniors by working for Home Instead Senior Care.  Her journey began as a Home Health Aide  and then transitioned into a Service Coordinator. Kaitlyn says " I enjoy working hard with everything that I do and am always yearning to learn more through experiences in life".


Linda Laing, RN, Nurse Educator

Linda Laing, RN,  Nurse Educator


 llaing5252@gmail.com 

 Originally born and raised in Tampa, Florida,  Linda grew up feeling compassion for the needy and homeless. Always ready to take in a stray, she could be found nightly feeding the scraps to homeless animals. Her compassionate nature lead her to choose a career in nursing. She received an Associates Degree and began her career as an RN.

Early in her career Linda was part of a group of people who started a community hospital. Linda became Unit Coordinator of a med-surgery unit. Her interest then sparked in home care. She worked with others in beginning a home health agency.  At that time the agency was called UF Shands Home Care, where she worked as a Branch Administrator for the agency.

In later years she developed an interest in Performance Improvement. Linda worked in local and corporate positions as a PI Specialist/PI Resource Nurse for Home Care/Hospice organizations. Linda received a CPHQ certification in 2013.

Linda enjoys assisting others in all walks of life. 



Trudy Mead, Director of First Impressions

Trudy Mead, Director of First Impressions

​  tmead@homeinstead.com

 Trudy is our Director of First Impressions and greets folks with a pleasant smile.  She is the first person you will see once you walk inside our office and is happy to offer her assist with her kind and friendly personality.   Trudy handles the large volume of incoming calls, with patience, retrieving messages and making certain the important calls are directed to the oppropriate office staff.   

She also serves as our go to person in an emergency situation known as "Rapid Response", until we can relieve her with a CAREGiver.

  Trudy wears many hats but, offers much of her support to the H.R. Team, when time is permitting. 


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