Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Jacksonville, FL

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (904) 363-6699 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Malorie & David Hill, Franchise Owners

Malorie & David Hill, Franchise Owners mhill@homeinsteadfl.com  Malorie Hill, Owner
dhill@homeinsteadfl.com  David Hill, CEO​​, Owner

  Today, their Home Instead Senior Care businesses Jax Home Health Inc. & Prestige Home Care Inc. employ well over 400 full time and part time employees.They are among the largest of the Home Instead Senior Care operations, which consist of over 1,000 offices in 17 countries. 

While content with his two decade long career as a counselor (David) and her various business office positions (Malorie), they decided to combine their specific areas of expertise in the growing health care field.  The Hills were impressed with the professionalism and sincerity exhibited by the Home Instead Senior Care corporate staff in Omaha, Nebraska.Thus began what has turned out to be a truly rewarding adventure of developing one of the top 5 operations of Home Instead Senior Care's network of franchise business owners.

While native Buckeyes, David and Malorie have had their office headquarters located in Jacksonville, FL. for nearly two decades. They also have offices in Saint Augustine, Fl. and Palm Coast, Fl.

"We loved the idea of expanding our quality-first home care business to the state where we spent over 40 years of our lives". David and Malorie Hill purchased the existing Home Instead Senior Care office in Mason, Ohio in 2012 to add to their three Home Instead Senior Care offices located in Northeast Florida.



Doug Myers, Chief Operating Officer

Doug Myers,  Chief Operating Officer

Dmyers@homeinsteadfl.com

Doug serves as Chief Operating Officer for three Florida franchises of Home Instead Senior Care; Duval, St. Johns, and Flagler Counties.  He was born and raised in Jacksonville and has over a decade of home care experience.  His role is to oversee all of the functions performed by the office staff.  These responsibilities include assigning and directing work, planning, appraising performance, coaching employees performance, addressing complaints and resolving problems.



Megan Davidson, Chief Financial Officer

Megan Davidson, Chief Financial Officer

mdavidson@homeinsteadfl.com

Megan serves as our Chief Financial Officer for the Florida and Ohio franchises owned by David and Malorie Hill. Megan initially joined Home Instead Senior Care as an Administrative Assistant to support the Executive team and the Accounting department with various administrative tasks. She moved into the Accounting Specialist position and then became Director of Finance, while continuing to take on new and more complex tasks as her position grew and developed. Working in each position in the Accounting Department has given her a true understanding of every step of the billing and payroll processes. As CFO, Megan works closely with the owners and the other members of the Leadership Team to keep Home Instead Senior Care the agency and employer of choice.



Jessica Smith, Accounting Specialist

Jessica  Smith, Accounting Specialist

jtobin@homeinsteadfl.com

 Jessica was born and raised in a suburb of Chicago called Crystal Lake. She graduated from the University of Phoenix with a Bachelor's of Science in Healthcare Administration. Jessica supports the accounting department handling AR, as well as other administrative tasks.

Pattie Cummings, Accounting Specialist

Pattie Cummings, Accounting Specialist

pcummings@homeinsteadfl.com


Pattie joined Home Instead Senior Care in 2015 providing
support for the Accounting department and the Executive team.  She is responsible for a variety of administrative tasks as well as general financial transactions including recording payments, AR, AP, bank reconciliations and various payroll functions.



Lisa Atkinson, Chief Marketing Officer

Lisa Atkinson,  Chief Marketing Officer

  LAtkinson@HomeInsteadFL.com

Lisa Atkinson serves as Chief Marketing Officer for three Home Instead Senior Care Florida franchises. She brings over twenty five years of experience in the healthcare industry and embodies effective communication and interpersonal skills. In addition to directing the development of new business, she facilitates the formulation and implementation of new business strategies and develops relationships and partnerships throughout the Duval, Flagler and St. Johns County territories. As CMO, Lisa works closely with the marketing team, senior management, and business owners to seek out opportunity and fuel growth throughout the Florida market.


Helen Balz Brown, Client Relations Manager

Helen Balz Brown, Client Relations Manager

hbrown@homeinsteadfl.com

 ​The position of Client Relations Manager completes an important link between potential clients and the marketing staff. Helen is responsible for Duval, St. Johns and Flagler Counties. She works closely with the marketing team as well as senior management to maximize our efforts with our provider network and the community. Helen is a graduate  of the University of South Carolina and has over a decade of experience in the senior care industry.


Laura Wootan, Home Care Consultant

Laura Wootan, Home Care Consultant

lwootan@homeinsteadfl.com

Born and raised in Gainesville, Florida (Gator Country - Don’t hold that against her), Laura comes with 14 years of EMS background and management.  Recently married, she moved to Jacksonville and wanted a change of pace but to still be involved in client care.  She has been with Home Instead for over a year as a Home Care Consultant.  Building solid relationships within the senior living communities she has found a passion educating seniors and helping them understand the different options that are available to them,  allowing them to stay safe and happy in their place of residence.  She also has a 170lb Great Dane therapy dog that she takes to different facilities for the seniors' enjoyment.



Richard Pokorny, Home Care Consultant

Richard Pokorny, Home Care Consultant

​ RPokorny@HomeInsteadFL.com

Originally from New Jersey, Richard moved to Florida at a young age. After graduation from Mandarin High School he enlisted in the US Navy and settled in Jacksonville with his daughter. He is new to the healthcare industry and is enjoying his role building relationships with the senior community and their families. During his downtime, Richard enjoys cheering for the Seminoles and Jaguars.


Sheila Huffman, Client Care Coordinator

Sheila Huffman, Client Care Coordinator

shuffman@homeinsteadfl.com

Sheila is often the first face of Home Instead our clients see. The Client Care Coordinator position is a vital link among our clients, their families, and the Home Instead Staff who strive to arrange the best care possible for each and every customer. She conducts quality assurance visits with our clients and CAREGivers. She can communicate any concerns with family members and spend a little extra time with clients at the beginning of services to facilitate a smooth start.


Steve Johnroe, Client Care Coordinator

Steve Johnroe,  Client Care Coordinator

sjohnroe@homeinsteadfl.com

A native of Michigan, Steve moved to Jacksonville Beach in 1988 and never looked back. Steve was a CAREGiver before moving into service coordination, then becoming a Care Coordinator. He has spent over 25 years in social work and public administration, and looks forward to applying his experience to the field of in-home senior care.


Leslie Burley, Senior Service Coordinator

Leslie Burley, Senior Service Coordinator

​  LBurley@HomeInsteadFL.com

Leslie began her career with Home Instead Senior Care in 2009 in Silver Spring, Maryland, starting as a CAREGiver and then mastering a variety of positions in the business. She moved to Jacksonville in August of 2016 after her daughter enrolled at the University of Central Florida and Leslie knew she wanted to find another Home Instead family. Starting out as a temporary employee helping out in multiple departments, she moved to a permanent position as Service Coordinator in 2017. Having worked in almost every department, Leslie brings a knowledge of the importance of teamwork in being successful. 

 



Jessica Sotomayor, Service Coordinator

Jessica Sotomayor,  Service Coordinator

​​jsotomayor@homeinsteadfl.com

 Jessica plays an important role at Home Instead Senior Care as a Service Coordinator.  She started as a CAREGiver and was soon promoted to a staffer.  She is responsible for setting up clients' schedules, finding solutions for our clients' concerns and supporting  the other staffers on a daily basis. Jessica is also bilingual, and is available to translate for our Spanish speaking clients.


Melanie Bruer, Service Coordinator

Melanie Bruer, Service Coordinator

MBruer@HomeInsteadFL.com

Melanie was born in Cleveland, Ohio into a military family. She was lucky to have grown up in Sicily, and has spent the last sixteen years of her career working with teens in crisis. As a Home Instead Service Coordinator, she is responsible for setting up client schedules, finding solutions for our clients' concerns and supporting  the other staffers on a daily basis.


Kelly LaPorte, Service Coordinator

Kelly LaPorte, Service Coordinator

​  KLaporte@HomeInsteadFL.com

Recently located to the Jacksonville area, Kelly was born & raised in Brevard County Fl. She and her two children enjoy riding four-wheelers and spending free time doing anything outdoors. Kelly brings more than fifteen years of staffing experience to Home Instead and has worked in healthcare for most of her career. She is passionate about assisting seniors and people in need.



Egypt Jones, HR / Training Manager

Egypt Jones, HR / Training Manager

ejones@homeinsteadfl.com

In June 2009, Egypt began working as a companion with the Home Instead Senior Care office located in Jacksonville, FL. She continued to work as a companion/home helper until December 2011 when she obtained her certification as a Home Health Aide. In 2015, she earned her B.S. in Converged Communications with a concentration in Strategic Corporate Communications. Egypt is currently serving as our H.R./Training Manager. For Egypt's assistance with employment, please call her at:

Egypt Jones, HR /Training Manager

Toll Free: (866) 679-6699

P: 904-363-6699, F: 904-363-6698



 




Kaitlin Rafay, RN. HR Specialist/ Nurse Educator

Kaitlin Rafay, RN. HR Specialist/ Nurse Educator

krafay@homeinsteadfl.com

Kaitlin has lived in Jacksonville for almost all of her life. She's a recent graduate from Saint Johns River State College School of Nursing, and currently completing requirements to be awarded a BSN (Bachelors of Science in Nursing). For almost five years Kaitlin has worked with geriatric patients. She has a true passion for teaching and helping other individuals grow and succeed.


Ashley Kwon, HR Records Specialist

Ashley Kwon, HR Records Specialist

akwon@homeinsteadfl.com

Ashley was born and raised in Memphis, TN. She joined Home Instead in February of 2016. Her responsibilities include supporting HR with maintaining home health records as well as managing long term care insurance and veterans' claims. Married with two children, in her spare time she enjoys being a LulaRoe Consultant and spending time with her family.




Joy Fisher, Home Health Records

Joy Fisher,  Home Health Records

​​ JFisher@HomeInsteadFL.com

Joy has worked for Home Instead since 2004. She started as a receptionist and later moved into CAREGiving, providing transportation to clients. She is now responsible for maintaining the correctness and accuracy of all Home Health Aide notes. This is a critical position at Home Instead, as these notes are contingent in Home Instead maintaining our home health license through the Agency for Health Care Administration.​


Alisha Keys, Lead CAREGiver

Alisha Keys, Lead CAREGiver

Alisha Keys has been a CAREGiver/CNA for 18 years. She absolutely loves what she does. She says she feels most happy and energetic when she is in her element, which is healthcare.

Alisha assists the HR Department with various daily tasks, and also provides a rapid response for staffers in times of need. She communicates client concerns to staff, handles all lead CAREGiver duties, and conducts quality assurance visits.

Alisha also provides rapid response services, filling in for other CAREGivers when there is an immediate need.


Trudy Mead, Director of First Impressions

Trudy Mead, Director of First Impressions

tmead@homeinsteadfl.com

 Trudy is our Director of First Impressions.  She is the first smiling face you will see once you walk inside our office.  Trudy welcomes everyone into our office with her kind and friendly personality.   She also handles the large volume of incoming calls with patience and a smile. Trudy can often be found at the copier, preparing documents for the entire team. 


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