Home Instead Senior Care businesses Jax Home Health Inc., Prestige
Home Care Inc., and Magnolia Home Health LLC employ close to 600 full-time
and part-time employees. Theirs are among the top three largest of the
Home Instead Senior Care operations, which consist of over 1,100 offices in
an opportunity to work together and own their own business, Dave and Malorie
decided to combine their specific areas of expertise in the growing healthcare
field. The Hills were impressed with the professionalism and sincerity
exhibited by the Home Instead Senior Care corporate staff in Omaha,
Nebraska. Thus began what has turned out to be a truly rewarding
adventure of developing into one of the top three owner/operators of Home
Instead Senior Care's network of franchise business owners.
Buckeyes David and Malorie have had their office headquarters located in
Jacksonville Florida since 1997. They also have offices in Saint
Augustine FL., Palm Coast FL., Mason OH., Savannah GA., and Hilton Head
purchased two existing Home Instead Senior Care offices located in the suburbs
of Cincinnati Ohio in 2012 to add to their three Home Instead Senior Care
offices located in Northeast Florida. "We loved the idea of expanding our
quality-first home care business to the state where we spent over 40 years of
the opportunity to grow Home Instead remarkable services presented itself in
2019 and the Hills added the Savannah GA territory which included Hilton Head
SC and neighboring communities in Beaufort and Jasper Counties.
Doug serves as Chief Operating Officer for three Florida franchises of Home Instead Senior Care; Duval, St. Johns and Flagler Counties. He was born and raised in Jacksonville and has over a decade of
home care experience. His role is to oversee all of the day-to-day operations performed
by the office staff. These responsibilities include assigning and
directing work, planning, appraising performance, coaching employees performance, addressing complaints and resolving problems.
Megan serves as our Chief Financial Officer for
the Florida and Ohio franchises owned by David and Malorie Hill. Megan
initially joined Home Instead Senior Care as an Administrative Assistant to
support the Executive Team and the Accounting Department with various
administrative tasks. She moved into the Accounting Specialist position and
then became Director of Finance, while continuing to take on new and more
complex tasks as her position grew and developed. Working in each position in
the Accounting Department has given her a true understanding of every step
of the billing and payroll processes. As C.F.O., Megan works closely with the
owners and the other members of the Leadership Team to keep Home Instead Senior
Care the agency and employer of choice.
Lisa Atkinson serves as Chief Marketing Officer for all 5 franchises owned by David and Malorie. She brings over twenty-five years of experience in the healthcare industry and embodies effective communication and interpersonal skills. In addition to directing the development of new business, Lisa facilitates the formulation and implementation of new business strategies and develops relationships and partnerships throughout the franchises. As C.M.O., Lisa works closely with the Marketing Team, Leadership Team, and business owners to seek out opportunities and fuel growth throughout all of the Florida, Georgia, South Carolina, and Ohio territories.
Leslie began her career with
Home Instead Senior Care in 2009 in Silver Springs, Maryland, starting as a CAREGiver
and then mastering a variety of positions in the business. She moved to
Jacksonville in August of 2016 after her daughter enrolled at the
University of Central Florida and Leslie knew she wanted to find another Home Instead
family. Starting out as a temporary employee and helping out in multiple
departments, she moved to a permanent position as Service Coordinator in 2017. Having worked in almost every department, an opportunity became available in our Accounting Department and Leslie assumed her new role. Leslie brings a
knowledge of the importance of teamwork in being successful.
Taylor was born in Jacksonville and moved to Starke,
Florida in 2008. She is the youngest out of 4 children with 2 older brothers
and a sister. While residing in Starke, she found a passion for horses
and fell in love with the country scenery. She graduated from Bradford
High School in 2014 and was put on the fast track into the payroll field 2 weeks
after graduation. Prior to being a part of the Home Instead Senior Care team, she worked
for almost 6 years as a payroll coordinator while gaining knowledge acquired
through experience with the accounting team. When Taylor isn’t visiting family
and friends in Starke, she is more than likely hiking, sightseeing or riding 4
wheelers with her long-haired German Shepherd named Bella. “
Helen partners with the marketing team to maximize our efforts with our
provider network and the community, ensuring that Home Instead clients receive
the best care possible. Helen is a graduate of the University of
South Carolina and has almost two decades of experience in the senior
care industry. Formerly Director of
Independent Living Services for the Council on Aging, she has been with Home
Instead since 2010. Prior to joining the senior care industry, Helen had the
incredible opportunity to travel the world as an international flight attendant
Jennifer was born in Texas but moved to Middleburg, Florida at a
young age. She has spent most of her life enjoying the farm life and it is
there where she found her love for horses. She worked with Diamond D ranch as a
property manager for many years before jumping into the healthcare industry in
2018. Her most recent position was with hospice care in which she found her
love for seniors. She is excited to be able to help seniors have a good quality
of life and help families keep their loved ones in their homes, wherever that
may be. When she is not working you will find her at Horse shows with her
teenage daughter and husband. She is a 4H Leader and on the Board for her Local
Horse Club. Jennifer is super excited about position as a Home Care
Consultant and excited to share with other the great work that Home
Instead Senior Care CAREgivers give to clients and families.
Sheila is often the first face of Home Instead our clients see. The Client Care Coordinator position is a vital link among our clients, their families, and the Home Instead Staff who strive to arrange the best care possible for each and every customer. Sheila conducts quality assurance visits with our clients and CAREGivers. She can communicate any concerns with family members and spend a little extra time with clients at the beginning of services to facilitate a smooth start, as well as stop by visits, periodically, to make sure needs are being addressed.
Ashley serves as Human Resources Manager for three Florida
franchises of Home Instead Senior Care; Jacksonville, St. Augustine and
Palm Coast; One Georgia franchise of Home Instead Senior Care, Savannah; Hilton
Head, SC, and one Ohio franchise. She was born and raised in Jacksonville
and has home care experience since 2016. Her role is to oversee all of the
day-to-day operations performed by the office staff. These
responsibilities include assigning and directing work, planning, appraising
performance, coaching employees performance, addressing complaints and
Shana began her career with Home Instead Senior Care in 2011. She started out as a companion CAREGiver, then after successfully completing
training and passing exams, she became a Home Health Aide. Another promotion
followed her to her role as "Lead Caregiver". This position entails traveling to different locations
and facilitating Virtual Dementia Tours with Home Instead Community Educators.
Now an assistant in the Home Instead Human Resources Department, she is in charge
of managing/maintaining Caregiver documentation and assisting
our clients with their long-term care insurance claims and
billing of clients’ long-term care insurance.
Raised in Louisville, KY and moved to FL when parents
were transferred with railroad (L&N) in 1979.
Worked for Wachovia Bank over 26 years and then started a new career as a private caregiver.
Michele spent three years of private duty caregiving before joining
Home Instead as a CAREGiver in 2015. She was then promoted to Lead caregiver in 2019 with
multiple hats to wear including Rapid Response to meet immediate client needs, Quality
Assurance, and office duties in Human Resources, as well as caregiving.
Michele is an animal lover/rescuer and has 2 dogs; Snuggles, Daisy, 1 cat, Clark Kent,
and 1 kitten, Dinky, who was rescued in the road and bottle fed back to health.
Melanie was born in Cleveland, Ohio into a military family. She was lucky to have grown up in Sicily and has spent the last sixteen years of her career working with teens in crisis. As a Home Instead Service Coordinator, she
is responsible for setting up client schedules, finding solutions for
our clients' concerns and supporting her fellow Service Coordinators on a daily
Born in coastal southern Maine, Shelby discovered her passion for building meaningful relationships in 2010 as a teacher in child care. Uprooting to Jacksonville in 2015 has strengthened her desire to be of help to others. She began at Home Instead as a Home Health Aide and went on to obtain her CNA before taking on the role of Service Coordinator. With eight years of combined experience creating positive futures for both the young and elderly, Shelby believes positive communication and an open heart are two vital qualities of maintaining successful relationships.
Kaitlyn was born and raised in Jacksonville, growing up with a family that loves the country and the great outdoors. She has always had a passion for taking care of others. This inspired her to pursue a career helping seniors by working for Home Instead Senior Care. Her journey began as a Home Health Aide and then transitioned into a Service Coordinator. Kaitlyn says " I enjoy working hard with everything that I do and am always yearning to learn more through experiences in life".
Originally born and raised in Tampa, Florida, Linda grew up feeling compassion for the needy and homeless. Always ready to take in a stray, she could be found nightly feeding the scraps to homeless animals. Her compassionate nature lead her to choose a career in nursing. She received an Associates Degree and began her career as an RN.
Early in her career Linda was part of a group of people who started a community hospital. Linda became Unit Coordinator of a med-surgery unit. Her interest then sparked in home care. She worked with others in beginning a home health agency. At that time the agency was called UF Shands Home Care, where she worked as a Branch Administrator for the agency.
In later years she developed an interest in Performance Improvement. Linda worked in local and corporate positions as a PI Specialist/PI Resource Nurse for Home Care/Hospice organizations. Linda received a CPHQ certification in 2013.
Linda enjoys assisting others in all walks of life.
Trudy is our Director of First Impressions and greets folks with a pleasant smile. She is the first person you will see once you walk inside our office and is happy to offer her assist with her kind and friendly personality. Trudy handles the large volume of incoming calls, with patience, retrieving messages and making certain the important calls are directed to the oppropriate office staff.
She also serves as our go to person in an emergency situation known as "Rapid Response", until we can relieve her with a CAREGiver.
Trudy wears many hats but, offers much of her support to the H.R. Team, when time is permitting.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.