"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Today, their Home Instead Senior Care businesses
Jax Home Health Inc. & Prestige Home Care Inc. employ well over 400 full time and part time employees.They are among the
largest of the Home Instead Senior Care operations, which consist of
over 1,000 offices in 17 countries.
While content with his two
decade long career as a counselor (David) and her various business
office positions (Malorie), they decided to combine their specific areas
of expertise in the growing health care field. The Hills were
impressed with the professionalism and sincerity exhibited by the Home
Instead Senior Care corporate staff in Omaha, Nebraska.Thus began
what has turned out to be a truly rewarding adventure of developing one
of the top 5 operations of Home Instead Senior Care's network of
franchise business owners.
While native Buckeyes, David and
Malorie have had their office headquarters located in Jacksonville, FL. for nearly two decades. They also have offices in Saint Augustine, Fl. and Palm Coast, Fl.
loved the idea of expanding our quality-first home care business to the
state where we spent over 40 years of our lives". David
and Malorie Hill purchased the existing Home Instead Senior Care office
in Mason, Ohio in 2012 to add to their three Home Instead Senior Care
offices located in Northeast Florida.
Doug serves as Chief Operating Officer for three Florida franchises of Home Instead Senior Care; Duval, St. Johns, and Flagler Counties. He was born and raised in Jacksonville and has over a decade of
home care experience. His role is to oversee all of the functions performed
by the office staff. These responsibilities include assigning and
directing work, planning, appraising performance, coaching employees performance, addressing complaints and resolving problems.
Megan serves as our Chief Financial Officer for
the Florida and Ohio franchises owned by David and Malorie Hill. Megan
initially joined Home Instead Senior Care as an Administrative Assistant to
support the Executive team and the Accounting department with various
administrative tasks. She moved into the Accounting Specialist position and
then became Director of Finance, while continuing to take on new and more
complex tasks as her position grew and developed. Working in each position in
the Accounting Department has given her a true understanding of every step
of the billing and payroll processes. As CFO, Megan works closely with the
owners and the other members of the Leadership Team to keep Home Instead Senior
Care the agency and employer of choice.
Pattie joined Home Instead Senior Care in 2015 providing support for the Accounting
department and the Executive team. She is
responsible for a variety of administrative tasks as well as general financial
transactions including recording payments, AR, AP, bank reconciliations and
various payroll functions.
Lisa Atkinson serves as Chief Marketing Officer for three Home Instead Senior Care Florida franchises. She brings over twenty five years of experience in the healthcare industry and embodies effective communication and interpersonal skills. In addition to directing the development of new business, she facilitates the formulation and implementation of new business strategies and develops relationships and partnerships throughout the Duval, Flagler and St. Johns County territories. As CMO, Lisa works closely with the marketing team, senior management, and business owners to seek out opportunity and fuel growth throughout the Florida market.
The position of Client Relations Manager completes an important link between potential clients and the marketing staff. Helen is responsible for Duval, St. Johns and Flagler Counties. She works closely with the marketing team as well as senior management to maximize our efforts with our provider network and the community. Helen is a graduate of the University of South Carolina and has over a decade of experience in the senior care industry.
Born and raised in Gainesville, Florida (Gator Country -
Don’t hold that against her), Laura comes with 14 years of EMS background and
management. Recently married, she moved to Jacksonville and wanted a
change of pace but to still be involved in client care. She has been with
Home Instead for over a year as a Home Care Consultant. Building solid
relationships within the senior living communities she has found a passion
educating seniors and helping them understand the different options that are
available to them, allowing them to stay safe and happy in their place of
residence. She also has a 170lb Great Dane therapy dog that she takes to
different facilities for the seniors' enjoyment.
Originally from New Jersey, Richard moved to Florida at a young age. After graduation from Mandarin High School he enlisted in the US Navy and settled in Jacksonville with his daughter. He is new to the healthcare industry and is enjoying his role building relationships with the senior community and their families. During his downtime, Richard enjoys cheering for the Seminoles and Jaguars.
Sheila is often the first face of Home Instead our clients see. The Client Care Coordinator position is a vital link among our clients, their families, and the Home Instead Staff who strive to arrange the best care possible for each and every customer. She conducts quality assurance visits with our clients and CAREGivers. She can communicate any concerns with family members and spend a little extra time with clients at the beginning of services to facilitate a smooth start.
A native of Michigan, Steve moved to Jacksonville Beach in 1988 and never looked back. Steve
was a CAREGiver before moving into service coordination, then becoming a Care Coordinator. He has spent over 25
years in social work and public administration, and looks forward to applying
his experience to the field of in-home senior care.
Leslie began her career with
Home Instead Senior Care in 2009 in Silver Spring, Maryland, starting as a CAREGiver
and then mastering a variety of positions in the business. She moved to
Jacksonville in August of 2016 after her daughter enrolled at the
University of Central Florida and Leslie knew she wanted to find another Home Instead
family. Starting out as a temporary employee helping out in multiple
departments, she moved to a permanent position as Service Coordinator in 2017. Having worked in almost every department, Leslie brings a
knowledge of the importance of teamwork in being successful.
Jessica plays an important role at Home Instead Senior Care as a Service Coordinator. She started as a CAREGiver and was soon promoted to a staffer. She is responsible for setting up clients' schedules, finding solutions for our clients' concerns and supporting the other staffers on a daily basis. Jessica is also bilingual, and is available to translate for our Spanish speaking clients.
Melanie was born in Cleveland, Ohio into a military family. She was lucky to have grown up in Sicily, and has spent the last sixteen years of her career working with teens in crisis. As a Home Instead Service Coordinator, she
is responsible for setting up client schedules, finding solutions for
our clients' concerns and supporting the other staffers on a daily
Recently located to the Jacksonville area, Kelly was born & raised in Brevard County Fl. She and her two children enjoy riding four-wheelers and spending free time doing anything outdoors. Kelly brings more than fifteen years of staffing experience to Home Instead and has worked in healthcare for most of her career. She is passionate about assisting seniors and people in need.
In June 2009, Egypt began working as a companion with the
Home Instead Senior Care office located in Jacksonville, FL. She continued to
work as a companion/home helper until December 2011 when she obtained her
certification as a Home Health Aide. In 2015, she earned her B.S. in
Converged Communications with a concentration in Strategic Corporate
Communications. Egypt is currently serving as our H.R./Training Manager. For Egypt's assistance with employment, please call her at:
Egypt Jones, HR
Free: (866) 679-6699
Kaitlin has lived in Jacksonville for almost all of her life. She's a recent graduate from Saint Johns River State College School of Nursing, and currently
completing requirements to be awarded a BSN (Bachelors of Science in Nursing). For almost five years Kaitlin has worked
with geriatric patients. She has a true passion for teaching
and helping other individuals grow and succeed.
Ashley was born and raised in Memphis, TN. She joined Home Instead in February
of 2016. Her responsibilities include supporting HR with maintaining home health records as well as managing long term care insurance and veterans' claims. Married with two children, in her spare time she enjoys being a
LulaRoe Consultant and spending time with her family.
Joy has worked for Home Instead since 2004. She started as a receptionist and later moved into CAREGiving, providing transportation to clients. She is now responsible for maintaining the correctness and accuracy of all Home Health Aide notes. This is a critical position at Home Instead, as these notes are contingent in Home Instead maintaining our home health license through the Agency for Health Care Administration.
Alisha Keys has been a CAREGiver/CNA for 18
years. She absolutely loves what she does. She says she feels most happy and energetic when
she is in her element, which is healthcare.
Alisha assists the HR Department
with various daily tasks, and also provides a rapid response for staffers in
times of need. She communicates client concerns to staff, handles all lead CAREGiver duties, and conducts quality assurance visits.
Alisha also provides rapid response services, filling in for other CAREGivers when there is an immediate need.
Trudy is our Director of First Impressions. She is the first smiling face you will see once you walk inside our office. Trudy welcomes everyone into our office with her kind and friendly personality. She also handles the large volume of incoming calls with patience and a smile. Trudy can often be found at the copier, preparing documents for the entire team.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.