Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Jacksonville, FL

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (904) 363-6699 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Malorie & David Hill, Franchise Owners

Malorie & David Hill, Franchise Owners mhill@homeinsteadfl.com  Malorie Hill, CFO
dhill@homeinsteadfl.com  David Hill, CEO​​

  Today, their Home Instead Senior Care businesses Jax Home Health Inc. & Prestige Home Care Inc. employ well over 400 full time and part time employees.They are among the largest of the Home Instead Senior Care operations, which consist of over 1,000 offices in 17 countries. 

While content with his two decade long career as a counselor (David) and her various business office positions (Malorie), they decided to combine their specific areas of expertise in the growing health care field.  The Hills were impressed with the professionalism and sincerity exhibited by the Home Instead Senior Care corporate staff in Omaha, Nebraska.Thus began what has turned out to be a truly rewarding adventure of developing one of the top 5 operations of Home Instead Senior Care's network of franchise business owners.

While native Buckeyes, David and Malorie have had their office headquarters located in Jacksonville, FL. for nearly two decades. They also have offices in Saint Augustine, Fl. and Palm Coast, Fl.

"We loved the idea of expanding our quality-first home care business to the state where we spent over 40 years of our lives". David and Malorie Hill purchased the existing Home Instead Senior Care office in Mason, Ohio in 2012 to add to their three Home Instead Senior Care offices located in Northeast Florida.



Doug Myers, General Manager

Doug Myers,  General Manager

Dmyers@homeinsteadfl.com

Doug serves as our General Manager.  He was born and raised in Jacksonville and has over 9 years of home care experience.  His role is to oversee all of the functions performed by the office staff.  These responsibilities include assigning and directing work, planning, appraising performance, coaching employee’s performance, addressing complaints and resolving problems.



Megan Davidson, Director of Finance

Megan Davidson, Director of Finance

mdavidson@homeinsteadfl.com

Megan initially joined Home Instead to support the Executive team and the accounting department with various administrative tasks. She moved into the Accounting Specialist position, and then to her current role as Director of Finance. Working various positions in the Accounting Department has  given her an understanding of every step of the billing and payroll processes. CAREGivers, clients, and payors can call Megan with any questions regarding their pay or accounts.​



Jessica Smith, Accounting Specialist

Jessica  Smith, Accounting Specialist

jtobin@homeinsteadfl.com

 Jessica was born and raised in a suburb of Chicago called Crystal Lake. She graduated from the University of Phoenix with a Bachelor's of Science in Healthcare Administration. Jessica supports the accounting department handling AR, as well as other administrative tasks.

Pattie Cummings, Accounting Specialist

Pattie Cummings, Accounting Specialist

pcummings@homeinsteadfl.com


Pattie joined Home Instead Senior Care in 2015 providing
support for the Accounting department and the Executive team.  She is responsible for a variety of administrative tasks as well as general financial transactions including recording payments, AR, AP, bank reconciliations and various payroll functions.



Lisa Atkinson, Business Development Director

Lisa Atkinson,  Business Development Director

 Lisa works closely with  Senior Management and Marketing, creating new partnerhips for Home Instead in the Jacksonville territory. She frequently educates groups in the healthcare arena about the services Home Instead can provide to enhance the relationship between medical personnel and their patients.​


Keith White, Director of Marketing

Keith White,  Director of Marketing

​​kwhite@homeinsteadfl.com

Keith joined our team as a Home Care Consultant and plays a vital role leading Home Instead's marketing efforts. He is responsible for developing new relationships in the community as well as educating seniors and their families about the services we can provide to enhance their lives. Keith is a graduate of the University of Central Florida ( Go Golden Knights) and an avid Jaguars fan.


Helen Balz Brown, Client Relations Manager

Helen Balz Brown, Client Relations Manager

hbrown@homeinsteadfl.com

 ​The position of Client Relations Manager completes an important link between potential clients and the marketing staff. Helen is responsible for Duval, St. Johns and Flagler Counties. She works closely with the marketing team as well as senior management to maximize our efforts with our provider network and the community. Helen is a graduate  of the University of South Carolina and has over a decade of experience in the senior care industry.


Laura Wootan, Home Care Consultant

Laura Wootan, Home Care Consultant

lwootan@homeinsteadfl.com

Born and raised in Gainesville, Florida (Gator Country - Don’t hold that against her), Laura comes with 14 years of EMS background and management.  Recently married, she moved to Jacksonville and wanted a change of pace but to still be involved in client care.  She has been with Home Instead for over a year as a Home Care Consultant.  Building solid relationships within the senior living communities she has found a passion educating seniors and helping them understand the different options that are available to them,  allowing them to stay safe and happy in their place of residence.  She also has a 170lb Great Dane therapy dog that she takes to different facilities for the seniors' enjoyment.



Sheila Huffman, Client Care Coordinator

Sheila Huffman, Client Care Coordinator

shuffman@homeinsteadfl.com

Sheila is often the first face of Home Instead our clients see. The Client Care Coordinator position is a vital link among our clients, their families, and the Home Instead Staff who strive to arrange the best care possible for each and every customer. She conducts quality assurance visits with our clients and CAREGivers. She can communicate any concerns with family members and spend a little extra time with clients at the beginning of services to facilitate a smooth start. Sheila and Shanell are a team committed to making the Home Instead Experience truly above all the rest.​​


Steve Johnroe, Client Care Coordinator

Steve Johnroe,  Client Care Coordinator

sjohnroe@homeinsteadfl.com

A native of Michigan, Steve moved to Jacksonville Beach in 1988 and never looked back. Steve was a CAREGiver before moving into service coordination, then becoming a Care Coordinator. He has spent over 25 years in social work and public administration, and looks forward to applying his experience to the field of in-home senior care.


Penny Graham, Senior Service Coordinator

Penny Graham, Senior Service Coordinator

​​pgraham@homeinsteadfl.com

Penny is responsible for setting up clients' schedules, finding solutions for our clients' concerns and supporting the other staffers on a daily basis.



Jessica Sotomayor, Service Coordinator

Jessica Sotomayor,  Service Coordinator

​​jsotomayor@homeinsteadfl.com

 Jessica plays an important role at Home Instead Senior Care as a Service Coordinator.  She started as a CAREGiver and was soon promoted to a staffer.  She is responsible for setting up clients' schedules, finding solutions for our clients' concerns and supporting  the other staffers on a daily basis. Jessica is also bilingual, and is available to translate for our Spanish speaking clients.


Jennifer Price, Service Coordinator

Jennifer Price, Service Coordinator

​jprice@homeinsteadfl.com

Jennifer joined the Home Instead team as both Service Coordinator/ Human Resource specialist;  in March of 2016 she moved to the Service Coordinator position fulltime. Fortunate to have been  born and raised in Colorado, she also spent 20 years enjoying Wyoming until this cowgirl moved to Jacksonville in 2016.

Jennifer has a professional background working with adults with disabilities as well as seniors and is very passionate about making a difference in the lives of others.

She enjoys spending time with her family, her many rescue animals, volunteering and enjoying the little things in life. Personal motto:               “ Kindness and a smile will last a lifetime.”



Jolessa Davis, Service Coordinator

Jolessa Davis, Service Coordinator

​jdavis@homeinsteadfl.com

Jolessa is Jacksonville, FL native. She joined Home Instead Senior Care  in December 2015 as a CAREGgiver, moving on to Service Coordinator. The mother of one daughter, Jolessa likes going to beach when she can. Her compassionate and caring qualities make her perfect for the clients we serve.



Egypt Jones, HR Coordinator

Egypt Jones, HR Coordinator

ejones@homeinsteadfl.com

In June 2009, Egypt began working as a companion with the Home Instead Senior Care office located in Jacksonville, FL. She continued to work as a companion/home helper until December 2011 when she obtained her certification as a Home Health Aide. In 2015, she earned her B.S. in Converged Communications with a concentration in Strategic Corporate Communications. Egypt is currently serving as our H.R. Coordinator. For Egypt's assistance with employment, please call her at 

Egypt Jones, HR Coordinator

Toll Free: (866) 679-6699

P: 904-363-6699, F: 904-363-6698



 




Kaitlin Rafay, RN. HR Specialist/Educator/Nurse

Kaitlin Rafay, RN. HR Specialist/Educator/Nurse

krafey@homeinsteadfl.com

Kaitlin has lived in Jacksonville for almost all of her life. She's a recent graduate from Saint Johns River State College School of Nursing, and currently completing requirements to be awarded a BSN (Bachelors of Science in Nursing). For almost five years Kaitlin has worked with geriatric patients. She has a true passion for teaching and helping other individuals grow and succeed.


Mary Schmitt , RN, Nurse/Educator

Mary Schmitt , RN,  Nurse/Educator

Ashley Kwon, HR Records Specialist

Ashley Kwon, HR Records Specialist

akwon@homeinsteadfl.com

Ashley was born and raised in Memphis, TN. She joined Home Instead in February of 2016. Her responsibilities include supporting HR with maintaining home health records as well as managing long term care insurance and veterans' claims. Married with two children, in her spare time she enjoys being a LulaRoe Consultant and spending time with her family.




Joy Fisher, Home Health Records

Joy Fisher,  Home Health Records

​​Joy has worked for Home Instead since 2004. She started as a receptionist and later moved into CAREGiving, providing transportation to clients. She is now responsible for maintaining the correctness and accuracy of all Home Health Aide notes. This is a critical position at Home Instead, as these notes are contingent in Home Instead maintaining our home health license through the Agency for Health Care Administration.​


Trudy Mead, Director of First Impressions

Trudy Mead, Director of First Impressions

tmead@homeinsteadfl.com

 Trudy is our Director of First Impressions.  She is the first smiling face you will see once you walk inside our office.  Trudy welcomes everyone into our office with her kind and friendly personality.   She also handles the large volume of incoming calls with patience and a smile. Trudy can often be found at the copier, preparing documents for the entire team. 


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