Careers

Scheduler

Everett, WA

Home Instead®

Scheduler


Care In Home LLC d/b/a Home Instead

Objective:

The Scheduler is expected to work closely with the rest of the office staff. He/she is the go between for the client, family members and the Care Pros. The Scheduler is responsible for matching shifts for clients and Care Professionals in order to provide the highest quality service. The Scheduler is responsible to communicate schedule changes to client, family members and Care Pros.

Primary Responsibilities:

  • Reflect the values of Care In Home LLC, (d.b.a. an independently owned and operated Home Instead franchise).
  • Answer incoming calls in a friendly and professional manner.
  • Enter and maintain accurate client and Care Pros scheduling records in clearcare system.
  • Monitor, mediate, and log all client and Care Pros activity utilizing clearcare system.
  • Follow up and communicate Care Pros and client issues to ensure problems are resolved.
  • Demonstrate open and effective communication with the owner, colleagues, Care Pros, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

  • Participate as needed in all Care Pros meetings
  • Conduct Service Inquires and Care Consultations following the consultative sales process.
  • Perform any and all other functions and responsibilities deemed necessary
  • Maintain regular attendance at the office to execute job responsibilities

Education/Experience Requirements:

  • High school graduation or the equivalent
  • Must possess a valid driver’s license
  • Prior work experience in caregiving
  • HCA / NAC Preferred

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Care In Home, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and Care Pros
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Must demonstrate knowledge of the senior care industry

Each Home Instead franchise is independently owned and operated.

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