Scheduling/Staffing Coordinator
The Scheduling/Staffing Coordinator role is a dynamic, multifaceted, rewarding position, responsible for performing a variety of duties designed to support, enhance, and ensure the highest level of service to our clients and their families with an emphasis on creating extraordinary relationships.
Full Time - Monday-Friday8:00am-4:00pm *Would consider part time 3-4 days with Friday being one of the required days
Office Location: Pembroke, MA
Primary Responsibilities:
- Reflect the values of Sanders Senior Care, Inc. d.b.a. an independently owned and operated Home Instead franchise
- Answer incoming calls, foster, and promote a friendly, professional relationship with clients, their families, and Care Professionals.
- Create and maintain clients and Care Professionals schedules with an emphasis on creating quality matches and the development of extraordinary relationships
- Document all client and Care Professional activity utilizing the ClearCare software system
- Follow-up with all client and Care Professional questions/concerns to ensure they are resolved promptly
- Conduct client/Care Professional introductions as needed
- Conduct Quality Assurance Visits to our clients to ensure an appropriate level of service is maintained
- Maintain and update the Care Professional website
- Provide back-up assistance to on-call scheduling on nights and weekends as required
- Provide care to clients in an emergency or when a shift cannot be filled
- Provide timely and clear written and verbal communication with the franchise owner, colleagues, Care Professionals, clients, and family members
- Perform any or all other functions and responsibilities as necessary
Knowledge, Skills, and Abilities:
- The successful candidate will possess a positive, energetic, can-do attitude!
- Must be able to work in a fast-paced environment, be highly organized, and be a self-starter
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, meet deadlines, multi-task and prioritize tasks
- Must demonstrate effective interpersonal skills, exercise sound judgment, maintain confidentiality and good decision-making
- Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and Care Professionals
- Must present a professional appearance and demeanor
- Must be patient and congenial on the telephone
- Must have good computer skills and be proficient in Microsoft Office, and ability to adapt to new software
For an interview call Jessica at 781.924.5694
Apply Online - www.homeinstead.com/777/home-care-jobs
Each Home Instead franchise is independently owned and operated.