Client Care Coordinator

31 Schoosett St Suite 504, Pembroke, MA 02359

Client Care Coordinator

Join our Team and Make a Difference



Home Instead has been a leader in the home care industry for over 25 years, as the demand for home care increases we are seeking to grow our team as we continue our mission of providing exceptional services to our clients and their families. 
The Client and CAREGiver Coordinator role is a dynamic, multifaceted, rewarding position,  responsible for performing a variety of duties designed to support, enhance and ensure the highest level of service to our Clients and their families. Responsibilities include scheduling and conducting Quality Assurance visits in Clients homes, updating client assessments, Client and CAREGiver introductions, on-site CAREGiver training as needed. Additionally, this role provides administrative support to team members in Scheduling, Human Resources, Marketing and for the Franchise owner.

The successful candidate will possess an up beat can do attitude be a forward thinker able to work independently  as well as part of a team.  They will possess the following skills and traits:

A minimum of one-year related experience in Homecare, Health Care or Senior care industry with strong knowledge of Dementia and/or Alzheimer's care .  CNA, HHA or similar medical training a plus, an Associate’s degree preferred. Must possess strong oral and written communication skills, proven ability to work independently, excellent judgment and decision-making skills, exceptional organizational skills, ability to multi-task and meet deadlines. Strong knowledge of Microsoft Office Suite and the ability to learn new software.  A Massachusetts Driver’s license, and insurance required. This is a full-time hourly position  $18.00 - $20.00 per hour  *part time will be considered


Each Home Instead franchise is independently owned and operated.

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CAREGiver℠ Application Experience

Submit the easy online application and your local office will contact you to discuss next steps! The process consists of an interview, drug screening and background check. If you have any questions during the process, don’t hesitate to call your local office.