Client Care Coordinator


Home Instead® 
Client Care Coordinator Job Description
Tailored Home Care LLC d/b/a Home Instead

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:
• Reflect the core values of Tailored Home Care LLC, (d.b.a. an independently owned and operated Home Instead franchise).
• Work with other team members to coordinate various aspects of a client’s care. 
• Create and maintain client and responsible party records documenting all quality assurance meetings. 
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers. 
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:  
• Participate as needed in all CAREGiver meetings
• Maintain regular attendance to execute job responsibilities
• Conduct Family Education sessions as needed
• Perform any and all other functions deemed necessary

Education/Experience Requirements:
• 4 year college degree required (preferred major in Nursing / Education)
• One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. 
• Must possess a valid driver’s license, Pass a criminal background check and random drug screens. 

Supervisory Responsibilities: 
• None – 

Knowledge, Skills and Abilities: 
• Must have an understanding of and uphold the policies and procedures established by Tailored Home Care LLC, (d.b.a. an independently owned and operated Home Instead franchise) 
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively 
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines 
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work 
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be able to operate HISC technology systems
• Must be patient and congenial on the telephone  
• Must have computer skills and be proficient in Excel and Word 
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team

Each Home Instead franchise is independently owned and operated.

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