Careers

Recruitment & Engagement Coordinator

Lancaster

 
 
 

Home Instead®

Recruitment and Engagement Coordinator Job Description


Oak Stone SCorp., dba Home Instead

Objective:

The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.

Primary Responsibilities:

  • Reflect the core values of Oak Stone SCorp., d.b.a. an independently owned and operated Home Instead franchise.
  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Prepare and publish the monthly newsletter within the deadline
  • Evaluate and update all orientation and training materials as needed
  • Plan and successfully execute all CAREGiver meetings
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

  • Conduct client/CAREGiver introductions as needed
  • Perform any and all other functions deemed necessary

Education/Experience Requirements:

  • High school graduation or the equivalent; Associates degree preferred
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Supervisory Responsibilities:

  • This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Oak Stone SCorp., d.b.a. an independently owned and operated Home Instead franchise
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills
 

Physical Job Requirements:

 

Physical Activity Requirements

Occasional
(0-35% of day)

Frequent
(36-66% of day)

Continuous
(67-100% of day)

Not Applicable

 

Sitting

 

X

 

 

 

Standing

X

 

 

 

 

Walking

X

 

 

 

 

Climbing

 

 

 

X

 

Lifting (Floor to Waist Level)

20 lbs.

0 lbs.

0 lbs.

 

 

Carrying Objects

X

 

 

 

 

Push/Pull

10 lbs.

0 lbs.

0 lbs.

 

 

Twisting

X

 

 

 

 

Bending

X

 

 

 

 

Reaching Forward

X

 

 

 

 

Reaching Overhead

X

 

 

 

 

Squat/Kneel/Crawl

X

 

 

 

 

Pinching/Fine Motor Activities

 

X

 

 

 

Keyboard use/Repetitive Motion

 

 

X

 

 

Lifting (Waist to Shoulder Level)

20 lbs.

0 lbs.

0 lbs.

 

 

Talk

 

 

X

 

 

Driving/Travel

 

 

 

X

 

Lifting (Shoulder Level & Above)

10 lbs.

0 lbs.

0 lbs.

 

 

 

Sensory Requirements

Accurate 20/40

Very Accurate 20/20

Not Applicable

 

Near Vision

X

 

 

 

Far Vision

X

 

 

 
         

 

Yes

No

Not Applicable

 

Color Discrimination

X

 

 

 
         

 

Minimal

Moderate

Accurate

Not Applicable

Depth perception

 

 

 

X

Hearing

 

X

 

 

         

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Environmental Requirements/Occupational Exposure Risk Potential

Reasonably Anticipated

Not Anticipated

 

Bloodborne/other biologic pathogens

 

X

 

Chemical

 

X

 

Airborne/aerosolized diseases

 

X

 

Extreme Temperatures

 

X

 

Radioactive materials

 

X

 

Uneven Surfaces or elevations

 

X

 

Extreme Noise Levels

 

X

 

Dust/particulate matter

X

 

 

Your employer is Oak Stone SCorp., d.b.a. an independently owned and operated Home Instead franchise. Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Essential Home Instead®

Competencies

 

Characteristics-All Roles

 

Delivering Results

Maintaining a high level of commitment to personally getting things done.

People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.

Customer Service

Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied.

Influencing & Persuading

Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.

Teamwork & Collaboration

Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.

Interpersonal Communication

Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.

Living Home Instead

Building trust, taking the lead and sharing your heart.

Home Instead®

Recruitment and Engagement Coordinator Competencies

 

Recruitment & Engagement Coordinator

 

Innovation

 

Generating novel and creative solutions to problems that will result in improved performance, better outcomes, higher productivity, etc. People who are competent at innovation generate creative and novel ideas and solutions. They question how things have been done in the past and try to develop new ways to address business issues or problems. They are forward thinking.

Decisive Judgment

 

Making good decisions in a timely and confident manner. People who display this competency make sound decisions with conviction and in a timely manner. After they have considered alternatives and possible consequences, they can decide upon a course of action and assume responsibility for their decisions.

Presentation Skills

 

Having the skills to effectively communicate to an audience in a formal setting. People who display this competency are able to organize and articulate their thoughts and ideas clearly. They use visual presentation tools to deliver information in a straightforward and logical way. They prepare well, adjust their message to their audience, and deliver smoothly

 

 
 
 
 
 
 
 

Each Home Instead franchise is independently owned and operated.

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