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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
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Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Salvatore Santora - Co-Owner

Salvatore Santora, Co-Owner

Salvatore Santora is co-owner of the Home Instead office. The father of three, Sal followed a varied career path including owning his own restaurant and having earned his Certification as an Electrician for the IBEW union. "Although I had a great job with good union benefits, I couldn't see myself in that career for the rest of my life." It was Sal's personal experience that prompted him to open a Home Instead Senior Care office. After his father passed away, his mother was living alone in their large home on 60 acres. Sal eventually moved his mother in to his own home so that he could provide 24-hour support. Mrs. Santora lived with Sal for 10 years. "I definitely understand the challenges that families face when a loved one is dependent upon you, and you also have a full-time job and additional responsibilities outside the home. My mother loved home and family more than anything, and I know that she wanted to remain at home among her familiar belongings. It gives me a great feeling that we are helping other families do the same for their aging loved ones."

Nancy Santora, R.N. - Co-Owner

Nancy Santora, R.N., Co-Owner

Nancy Santora, R.N., is the co-owner of the Home Instead office. The mother of three, Nancy attended nursing school at Hahnemann Medical College and Hospital in Philadelphia, PA, and earned her Bachelor of Science degree from Roberts Weslyan College. Prior to Home Instead Senior Care, Nancy was the Director of Health Affairs at a large Rochester area retirement community and previous to that had been Director of an Enriched Living community. "Although the communities provided all the essentials for luxurious living, the residents often spoke wistfully about having to give up the homes in which they had built so many memories." Nancy's 10 years of experience in the senior communities combined with Sal's 10 years of personal experience caring for his mother makes them a very effective team. "Sal and I feel so blessed to be able to provide those essential services to seniors and families to enable them to remain safely in the homes that they love and feel comfortable in."

Liza Kelly - Home Care Consultant

Liza Kelly, Home Care Consultant

Liza joined Home Instead in October of 2012. A native of New Jersey, she relocated with her husband Tim to the Auburn area where he grew up with his family. Liza wears many hats when she is at the office which include: marketing, home care consultations, quality assurance visits, CAREGiver training and also provides informational workshops to the community.

"When I meet with a prospective client, the wheels immediately begin turning. What kind of a caregiver are they looking for? Someone to motivate? Assist with household chores? Companionship? What do they need? What is going to enhance the quality of their life. The wheels don't stop turning until I feel like I have found the right fit for them".

The mother of three grown children, Liza worked as a Registered Nurse in hospitals, long term care facilities, and provided home care as well. She is an active member of Holy Family Parish, Auburn Rotary Club, the Clothes Closet and serves on the RSVP (Retired Seniors Volunteer Program) advisory council. In her spare time, Liza enjoys gardening, knitting, and is an avid reader.

AnnMarie Bates – Scheduling Coordinator

AnnMarie Bates, Scheduling Coordinator

AnnMarie joined our Home Instead team in 2014. She comes to Home Instead with extensive knowledge for over 20 years between experience as a medical assistant and as an administrative assistant . AnnMarie's friendly personality and inviting demeanor will make you feel right at home whether you are contacting or visiting our office. She takes care of all scheduling matters for the office, helps with client or caregiver concerns and also communicates daily with other administrative staff regarding updates and other pertinant information. "I like being that person who can help those in need and make a difference in someones life. It's about being a team and giving back".

A native of Auburn, AnnMarie is the mother to a teenage daughter and several fur babies. Aside from her family, AnnMarie enjoys antiquing, traveling and cooking.


Melissa Slater, Recruitment and Engagement Coordinator

Melissa began her adventure as part of the Administrative Team with Home Instead in 2017 as the Recruitment and Engagement Coordinator. She can provide support, advice and understanding to all CAREGivers as she too started out as a CAREGiver with Home Instead. The transition from CAREGiver to office was expedited due to the recommendations from fellow office co-workers AnnMarie and Liza. Her work ethic, persistence and calming personality make her an excellent addition to our office.

Melissa is a native of the Finger Lakes area, she is married with 2 children and enjoys sports, reading and spending time with her family.

"My professional life has consisted mostly of assisting people with developmental disabilities, but I have always dreamed of being behind the scenes of an agency that assists others in need. I am eager to be in the office assembling the most reliable, compassionate, hardworking CAREGivers that Home Instead has to offer".

Our Team

Your Home Instead team in Auburn, NY possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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