Careers

Human Resources Assistant

Buffalo, NY

Human Resources Assistant (Full-Time)


HJBW Enterprises, LLC d.b.a. Home Instead

 

Objective:

Provides assistance to enhance recruitment and engagement activities for the local franchise office.

 

Primary Responsibilities:                                                                             

  • Reflect the core values of HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Assist with scheduling and conducting applicant interviews.   
  • Assist with conducting reference checks, criminal background and motor vehicle check and drug screens on CAREGivers.
  • Assist with creating employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Assist with CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
  • Assist with recruitment and engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Assist with scheduling CAREGiver annual reviews
  • Assist with regular performance conversations, accountabilities, and problem resolution.
  • Assist with monitoring, mediating, and logging all client and CAREGiver activity utilizing the software system.
  • Assist the administrative team with client/ CAREGiver schedule coordination with emphasis on creating high quality matches and extraordinary relationships.
  • Assist with preparing and publishing the monthly newsletter within the deadline
  • Assist with planning and successfully executing CAREGiver meetings
  • Assist with monitoring compliance for local and federal labor and safety laws including but not limited to EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
  • Perform any and all other functions deemed necessary.

 

Secondary Responsibilities

  • Conduct client/CAREGiver introductions as needed
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Perform any and all other functions deemed necessary

 

Education/Experience Requirements:

  • High school diploma or equivalent required.
  • Associate's Degree or higher preferred.
  • HR experience preferred. 

 

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills

 

Requirements:

  • Ability to treat and care for seniors and their property with dignity and respect
  • Ability to communicate with clients in a friendly manner
  • Ability to lift, push, or pull up to but no more than 25 pounds
  • Ability to ascend and descend stairs, alternating steps, with and without load
  • Must be at least 21 years of age or older
  • Complete a criminal background check, motor vehicle check, and drug screen
  • Possess a valid driver's license, valid auto insurance, and reliable transportation
  • Must be able to work at our physical office location during defined work hours (this is not remote work)

 

Apply:

Please visit www.homeinstead.com/575/home-care-jobs to apply.

**Please note that phone calls regarding this position will not be accepted. Thank you for your understanding.***


E.O.E.

Each Home Instead franchise is independently owned and operated.

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CAREGiverâ„  Application Experience

Submit the easy online application and your local office will contact you to discuss next steps! The process consists of an interview, drug screening and background check. If you have any questions during the process, don’t hesitate to call your local office.