Meet Our Team
We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Flossmoor, IL.
Proudly Serving Aging Adults & Their Families
Our Promise
- Do what we say we’re going to do – each and every time
- Solve care problems using compassionate, person-centered solutions
- Engage in thoughtful relationships with the families we serve
- Give back to our community
About Us
Meet Our Home Care Team
Eric & Courtney Pucel, Franchise Owners
Eric & Courtney Pucel purchased the Home Instead office serving the Homewood Flossmoor and surrounding area in 2012 from a family member. Courtney has been actively involved with the Company since 2004 and both she and Eric are passionate about enhancing the lives of the seniors and families they service.
"It is an honor to be the provider of choice for so many families. We have personally experienced the need to bring Care Professionals into the homes of our own loved ones and understand the emotions that go along with that change. It is a transition that requires trust, reliability, understanding and support. We have worked diligently to build a compassionate team that supports our clients, families and Care Professionals every day."
Crystal, Home Care Consultant
​Crystal joined our team in 2017 as a Care Pro. She joined our Administrative Team as Office Coordinator, supporting the daily operations throughout the organization. Crystal's experience and connections with clients, families and Care Professionals naturally progressed into her previous role as Client Care Coordinator.
Now, as Home Care Consultant, Crystal is responsible for community outreach. She works as with Social Workers, Nurses and Physicians within Hospitals, Skilled Nursing & Rehabilitation Centers, Home Health Providers, Hospice Providers as well as many other resources throughout the community. Crystal educates other professionals in health care about the important role home care plays in the continuum of care. In addition to building these relationships, Crystal works with families to build a Plan of Care that best meets each client's needs.
Grisel, Service Coordinator
Grisel joined our team in 2021 as Service Coordinator. As Service Coordinator, Grisel is responsible for scheduling clients and meeting Care Pro desired hours.
As Service Coordinator, Grisel makes magic happen every day. She works closely with the team to know the needs of the clients and the wishes of the Care Pros to ensure the right matches are made.
grisel.navarrete@homeinstead.com
Sidney, Recruitment & Engagement Coordinator
Sidney joined our team in 2021 as Recruitment Coordinator and was later promoted to Recruitment & Engagement Coordinator. He is a graduate of the University of Illinois and has an extensive work history in retail management.
As Recruitment & Engagement Coordinator, Sidney works closely with the team in identifying needs and onboarding & retaining qualified Care Pros to join our Home Instead family. Sidney raises the bar high for candidates and celebrates the successes of our established Home Instead family.
sidney.brooks@homeinstead.com
Dana, Office Coordinator
Dana joined Home Instead in 2022. As Office Coordinator, Dana works closely with the Administrative Team on day-to-day operations with a primary focus on Recruitment & Retention.
Dana shows up every day with compassion and professionalism. Her personal experience in providing supportive care to loved ones has brought great value to her role on our team.
Belle, Client Care & Training Manager
Belle holds a Bachelor's Degree from Missouri State University and holds her Master's Degree in Health Care Administration from the University of Saint Mary. Prior to her role as Client Care & Training Manager, Belle has other hats within the Home Instead organization.
As Client Care & Training Manager, Belle is responsible for ensuring Care Pros are set up for success and meeting the needs of our clients. Belle is also a Certified Dementia Practitioner. As a CDP, she plays an essential role in the oversight of programs related to Alzheimer's and Dementia.
Ester, Client Care Coordinator
Ester joined our Home Instead family in 2011 as a Care Pro. Time and time again clients and families sang her praises to us. Ester has always been compassionate, hard-working, and intuitive when it came to her clients.
Ester raised her beautiful family while caregiving for over 10 years with Home Instead. In 2021, she joined our team as Client Care Coordinator. Ester brings extensive experience and compassion to her role ensuring both client and Care Pro needs are met.
ester.maldonado@homeinstead.com
Nicole, Lead Care Professional
Nicole joined our Home Instead family in 2015 as a Care Pro. As a Care Pro, Nicole is professional and compassionate.
As a Lead Care Professional, Nicole supports both Care Pros and Clients by being there when needed. Whether it be to introduce Care Pros & Clients, mentor a fellow Care Professional, or fill-in at a time of emergency, Nicole takes the lead.
nicole.desavieu@homeinstead.com
Our Team
Your Home Instead team in Flossmoor, IL possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.
When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.
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More Than a Business
