Recruitment and Engagement/Scheduling Coordinator

Hot Springs, Hot Springs Village, Benton

***This position is for the Hot Springs location***

The Scheduling Coordinator is expected to perform a variety of duties for the scheduling coordination of CAREGivers, including scheduling, and engaging a staff of CAREGivers in order to provide the highest quality service to clients.

Primary Responsibilities:
• Reflect the core values of MJ Eldercare of Arkansas, LLC (d.b.a. an independently owned and operated Home Instead franchise).
• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the general manager, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:
• Conduct client/CAREGiver introductions as needed
• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead Standards and additional optional training.
• Perform any and all other functions deemed necessary

Education/Experience Requirements:
• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:
• N/A

Knowledge, Skills and Abilities:
• Must have an understanding of and uphold the policies and procedures established by MJ Eldercare of Arkansas, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the general manager, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

• Paid Time Off
• Medical, Dental, and Vision Insurance
* Holiday Pay
*Great team environment
Join a very special team of people who love making a difference in the lives of others. EOE.

Each Home Instead franchise is independently owned and operated.

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