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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Lynchburg, VA.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Owners Betsy and Chris Head

Betsy and Chris Head, Franchise Owners

When Betsy and Chris Head found Home Instead in late 2000, they both saw an opportunity to own a business that truly made a difference in their community. Both had music and ministry in their backgrounds, and senior care was near and dear to their hearts, as they both had widowed mothers in their 80’s who lived alone many miles away in Georgia. They opened their first franchised office in Roanoke in 2001, and in the fall of 2003 they began caring for seniors in Lynchburg through their second office.

Early on they began to build an amazing team of Care Professionals and Administrative staff, and all became like the large, extended family Chris had grown up in. Betsy started the business, running everything but billing and payroll, which were Chris’s responsibility. Their business quickly grew until they employed nearly 250 Care Professionals between the two offices. As their business grew, their family aged, and Chris lost his mother in 2006 after a brief illness. During a time of decision-making for the five siblings, Chris became the leader as he demonstrated his knowledge and expertise in the care options presented for his mother.

Betsy’s mother lived to the age of 97, and declined slowly through her last decade of life. Betsy and her brother navigated the difficult subjects of helping her accept no longer driving, managing incontinence, negotiating multiple doctors’ visit schedules, and concerns about safety, falls, and nutritional support. This experience fed Betsy’s commitment to care for every client as if they were her own parent.

In addition to their family, which now has expanded to include in-laws and one grandchild, Chris and Betsy are very involved in their communities. Since 2004 Betsy has coordinated the Be a Santa to a Senior program, sponsored by Home Instead, to provide Christmas gifts to lonely, isolated seniors across a seven-county area encompassing Lynchburg and Roanoke. Each year, working with a large team of volunteers, this program provides gifts for about 2000 seniors ages 65 and older. In 2011 Chris was asked to run for a seat in the Virginia House of Delegates, and he has served the 17th district in this capacity since that time. Chris has taken his passion for serving seniors and his understanding of the complexities of owning a small business, along with his knowledge of the homecare industry, and has become a dynamic member of Virginia’s General Assembly. Chris uses his diverse background to advocate for seniors all across the Commonwealth of Virginia. When they aren't working, Betsy and Chris enjoy spending time traveling, biking, cooking, and playing with their granddaughter. Jesus Christ is their Lord, and they live life seeking to honor God through serving their community.

 

Team member Michelle

Michelle Tait, General Manager

Michelle has overseen the entire operation of Home Instead Senior Care in Roanoke and Lynchburg since 2009. Together with her talented staff, she works tirelessly to ensure that Home Instead clients receive the best possible care with every CAREGiver visit. She provides leadership and management of all departments including finance, staffing, human resources, client services, and marketing and is responsible for overall profitability and achievement of operational goals. Michelle indeed has a servant’s heart and a real passion for helping our clients and their families.
Team member Kim

Kim Spinner, Human Resources Manager

Kim Spinner has been with Home Instead since 2009. She started out as our Receptionist, but quickly moved into CAREGiver recruiting, and now provides leadership and management of the Human Resources Department, focusing on operational efficiency by managing the outcomes of the department's activities. As the HR Manager, Kim is responsible for the hiring, training, and supervision of our recruitment and training staff, our nursing staff, and also oversees the day to day operations of our Lynchburg office. She is invaluable to our Home Instead family. Kim shares, “I love working for Home Instead Senior Care because I truly feel like we make a difference every day!”
Scott Maxey, CDP, Marketing/Client Services Manager

Scott Maxey, CDP, Marketing/Client Services Manager

Scott brings a depth of knowledge to the position of Marketing Services Manager. He came to Home Instead in 2005 as a CAREGiver, having served as a family caregiver to his mother. Scott has served in various roles over time with Home Instead including quality assurance and acting as a liaison between Home Instead and referral providers. In addition to his current position as Marketing Services Manager, Scott is also a member of the Leadership Team. In conjunction with franchise leadership, he develops sales and marketing plans and focuses on meeting or exceeding established goals. During care consultations, Scott strives to determine each client’s specific needs and then creates a tailored service plan to ensure high-quality care. Scott oversees the activities of the Admissions Coordinator and two Client Care Coordinators. His knowledge of senior resources is comprehensive and almost as big as his heart! 
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Krista Templeton, Training Coordinator

Krista hails from the Lynchburg area. She holds a degree in Psychology from JMU and has worked in the Human Services field providing direct care, case management, and supervision. In 2000 Krista relocated with her husband to the Outer Banks of NC where she worked in real estate and property management for 15 years. They returned in 2015 as Krista's father had a stroke and the couple wanted to be closer to home to help provide care. After attending a Fearless Caregiver conference at Lynchburg College in early 2015, gathering information about potential services for her father, Krista said, "I met some amazing ladies who worked for Home Instead, and I knew that's where I wanted to spend my days, making a difference in the lives of others...Home Instead has become another 'home' for me, and I am blessed every day to work here!"
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Zach Dove, Admissions Coordinator

A local of Botetourt County, Zach is our Admissions Coordinator for Roanoke and Lynchburg who joined us in 2018. He is the first point of contact for all new prospective clients and their families. Zach came to Home Instead because he enjoys helping people and positively impacting his community. Zach’s passions include his 4 animals, his wife, his faith, and mountain biking.

Team member Karen

Karen Jones, Client Care Coordinator

Karen Jones came to Home Instead in April of 2020 with a wealth of knowledge and experience. In her role as Client Care Coordinator she knows just how to help a family navigate through the difficult challenges of caring for an aging loved one with dignity and grace. Her previous experience working with Our Lady of the Valley in Roanoke and later at Heritage Green in Lynchburg serve her well in this position as she helps families throughout Central Virginia find solutions to meet their home care needs. She would love to help your family also!

Rachel Garrett, RN, BSN, Personal Care Supervisor

Rachel Garrett, RN, BSN, Personal Care Supervisor

Rachel is originally from Lynchburg and graduated from Liberty University in 2009 with a Bachelor's of Science in Nursing. Before becoming a nurse, Rachel worked as a Personal Care CAREGiver for Home Instead Senior Care. In her capacity as a Personal Care Coordinator, Rachel provides assessments and case management of clients that require personal care. She meets with potential clients to develop an initial plan of care and also with established clients to monitor their ongoing care plan. Rachel also provides the hands-on personal care portion of CAREGiver training. She has been in her position since 2015 and loves helping the seniors in our community!
Stephanie Hall, Staffing Services Manager

Stephanie Hall, Staffing Services Manager

Stephanie manages our Staffing Department and is a member of the Leadership Team. She oversees Home Instead's Staff Coordinators whose primary responsibilities are matching qualified CAREGivers with Clients and scheduling all shift assignments per company standards and protocols. Stephanie joined our team in 2007. "The thing I love the most about my job is knowing that I am helping the seniors in my community to stay in their homes. I enjoy spending my free time with my four children, going to their games and school events."
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Candace Patterson, Recruitment Coordinator

Candace Patterson joined our Home Instead family in 2011 as our Receptionist, and from there she moved into the Staffing Department in 2014 because she is so good at matching great CAREGivers with our wonderful clients. In 2020, during the COVID-19 pandemic, Candace became our lead CAREGiver Recruiter, bringing to this role her deep wisdom of how to recognize a great CAREGiver candidate. She is a valuable member of our CAREGiver onboarding team.
Team member Sidney

Sidney Braswell, Staff Coordinator

​Sidney grew up in Appomattox County and is a member of the Future Farmers of America (FFA), earning the National FFA Degree. She never saw a career in healthcare for herself, but after her grandfather became ill and required a home health nurse, she discovered that senior care was her passion. Sidney worked as a CNA for four years before joining the Home Instead staffing department. "I love knowing that I'm making a difference by being there to support our clients and their loved ones in a time of need. In my free time I enjoy spending my days with my children, family, and friends, whether it be at the farm or floating on the river."

Vicky Thornsbury, On Call Supervisor

Vicky answers phone calls during non-business hours, coordinates back-up care for our clients and fields new client inquiries.

Our Team

Your Home Instead team in Lynchburg, VA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

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