Recruitment and Engagement Coordinator

Klipsch Senior Care, LLC d/b/a Home Instead

Objective:

The Recruitment and Engagement Coordinator is responsible for department management over CAREGiver recruiting, hiring, development, and retention.

Primary Responsibilities:

· Reflect the core values of Klipsch Senior Care, LLC d.b.a. Home Instead an independently owned and operated Home Instead franchise.

· Develop and manage the annual franchise Recruitment and Engagement operational plan and budget.

· Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.

· Provide leadership and management of the Recruitment and Engagement Department; focusing on operational efficiency and CAREGiver performance related to CAREGiver recruitment and engagement.

· Manage outcomes of Recruitment and Engagement Department activities and direct changes that will drive achievement of operational goals.

· Complete a regularly scheduled audit of Recruitment and Engagement processes to ensure compliance with all governing bodies; including Home Instead® Standards and any state specific requirements.

· Demonstrate open and effective communication with the franchise owner, direct reports, colleagues, CAREGivers, clients and family members.

· Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

Secondary Responsibilities:

· Maintain and establish strong relationships with neighboring franchise owners

· Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team

· Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

Critical Numbers:

· Develop and manage critical numbers of the business and report them weekly to the Home Instead General Manager.

Education/Experience Requirements:

· College degree preferred. Relevant work experience preferred

· One to two years of related business experience or an equivalent combination of education and work experience may be considered

· Resume required

· Must possess a valid driver’s license

Supervisory Responsibilities:

· This position will be responsible for overseeing all of the functions performed by the Recruitment and Engagement Department. Responsibilities include interviewing, hiring and training CAREGivers, planning, assigning and directing work; appraising performance, coaching CAREGiver’s performance; problem resolution and seeking positive outcomes

Knowledge, Skills and Abilities:

· Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care LLC, d.b.a. Home Instead an independently owned and operated Home Instead franchise

· Must demonstrate excellent oral and written communication skills and the ability to listen effectively

· Must have the ability to work independently, maintain confidentiality of information and meet deadlines

· Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making

· Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

· Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

· Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community

· Must have the ability to present a professional appearance and demeanor

· Must have the ability to operate office equipment

· Must have the ability to operate HI technology

· Must have computer skills and be proficient in Word and Excel

· Must be able to work evenings or weekends as required

· Must have knowledge of the senior-care industry

· Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

· Must be patient and congenial on the telephone

· Must be able to perform duties in a professional office setting

· Must be able to recruit high quality candidates

Work Remotely:

· No

Each Home Instead franchise is independently owned and operated.