On Call Coordinator

Clear Lake and Southeast Houston

Home Instead, the nation's most trusted source of non-medical home care, is hiring for the position of On-Call Weekday/Weekend Coordinator. The ideal candidate should have excellent communication skills, detail oriented, a positive attitude, able to think clearly in a high pressure situation and be self motivated.
  • Duties include/ but not limited to:
  • Answering incoming calls in a prompt, friendly, professional manner
  • Follow up with and/or respond to any situation that occurs over the weekend
  • Coordinate schedules and fill last minute shifts and call-offs quickly and efficiently
  • Monitor, mediate, and log conversations and activities
  • Resolve issues in a timely and fair manner
This is a fast paced, multi-task position Professionalism is a must. This is a part-time position with hours as follows: On- Call (this is a work from home mainly) two weekends a month and/or as needed: Starts on Friday night at 5:00 pm and ends Monday morning at 8:00 am. Shared responsibility for Holiday coverage. May develop into more hours as needed during weekdays if interested/and qualifies. Training is required in the office. Responsibilities Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise. Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary. Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. Fill all Client shifts following designated office scheduling processes. • Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). • Contact backup person when questions arise about clients or CAREGivers that require input Fill in on assignments that come open until a replacement CAREGiver is found Communicate client and CAREGiver concerns or problems with owner or designated key player. Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations Create a log of the activities of your shift and communicate that to the designate key player(s). Demonstrate open and effective communication with owner, colleagues and CAREGivers. Ensure Home Instead standards are met and upheld. PRIOR EXPERIENCE PREFERRED: Experience with scheduling software and customer service, Effective written and verbal communication, Ability to multi-task by filling multiple client shifts while maintaining quality service. To Apply: Please submit cover letter and resume. Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.

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