Office Coordinator

Job description 

Office Coordinator 

Home Instead is looking for a dynamic professional that is goal-oriented, eager to learn, grow, and work hard! Collaboration with your team is essential in growing our business and providing our Clients and Care Professionals with an exceptional Home Instead experience.   

Objective: 

The Office Coordinator is expected to perform a variety of clerical and administrative duties.  The Office Coordinator is expected to answer phones, complete administrative duties and support other staff members with clerical tasks in order to provide the highest quality service to clients. 

Primary Responsibilities:  

• Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business 

• Greet and welcome each visitor in a friendly, warm and professional manner 

• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members 

• Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations 

• Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process. 

• Assist with billing processing, including client invoices and CAREGiver payroll 

• Enter and maintain accurate client and CAREGiver records in the operating system 

• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate 

• Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival 

• Assist with stuffing and mailing client invoices and CAREGiver payroll 

• Organize and distribute the daily mail according to prior instructions 

• Ensure Home Instead standards are met and upheld 

Each Home Instead franchise is independently owned and operated.