Meet Our Team

When Betsy and Chris Head found Home Instead in late 2000, they both saw an opportunity to own a business that truly made a difference in their community. Both had music and ministry in their backgrounds, and senior care was near and dear to their hearts, as they both had widowed mothers in their 80’s who lived alone many miles away in Georgia. They opened their first franchised office in Roanoke in 2001, and in the fall of 2003 they began caring for seniors in Lynchburg through their second office.

Early on they began to build an amazing team of Care Professionals and Administrative staff, and all became like the large, extended family Chris had grown up in. Betsy started the business, running everything but billing and payroll, which were Chris’s responsibility. Their business quickly grew until they employed nearly 250 Care Professionals between the two offices. As their business grew, their family aged, and Chris lost his mother in 2006 after a brief illness. During a time of decision-making for the five siblings, Chris became the leader as he demonstrated his knowledge and expertise in the care options presented for his mother.

Betsy’s mother lived to the age of 97, and declined slowly through her last decade of life. Betsy and her brother navigated the difficult subjects of helping her accept no longer driving, managing incontinence, negotiating multiple doctors’ visit schedules, and concerns about safety, falls, and nutritional support. This experience fed Betsy’s commitment to care for every client as if they were her own parent.

In addition to their family, which now has expanded to include in-laws and one grandchild, Chris and Betsy are very involved in their communities. Since 2004 Betsy has coordinated the Be a Santa to a Senior program, sponsored by Home Instead, to provide Christmas gifts to lonely, isolated seniors across a seven-county area encompassing Lynchburg and Roanoke. Each year, working with a large team of volunteers, this program provides gifts for about 2000 seniors ages 65 and older. In 2011 Chris was asked to run for a seat in the Virginia House of Delegates, and he has served the 17^th district in this capacity since that time. Chris has taken his passion for serving seniors and his understanding of the complexities of owning a small business, along with his knowledge of the homecare industry, and has become a dynamic member of Virginia’s General Assembly. Chris uses his diverse background to advocate for seniors all across the Commonwealth of Virginia. When they aren't working, Betsy and Chris enjoy spending time traveling, biking, cooking, and playing with their granddaughter. Jesus Christ is their Lord, and they live life seeking to honor God through serving their community.

 

Michelle has overseen the entire operation of Home Instead  in Roanoke and Lynchburg since 2009. Together with her talented staff, she works tirelessly to ensure that Home Instead clients receive the best possible care with every CAREGiver visit. She provides leadership and management of all departments including finance, staffing, human resources, client services, and marketing and is responsible for achievement of all operational goals. Michelle indeed has a servant’s heart and a real passion for helping our clients and their families.

​​Scott brings a depth of knowledge to the position of Marketing Services Manager. He came to Home Instead in 2005 as a CAREGiver, having served as a family caregiver to his mother. Scott has served in various roles over time with Home Instead including quality assurance and acting as a liaison between Home Instead and referral providers. In addition to his current position as Marketing Services Manager, Scott is also a member of the Leadership Team. In conjunction with franchise leadership, he develops sales and marketing plans and focuses on meeting, or exceeding, established goals. During care consultations, Scott strives to determine each client’s specific needs and then creates a tailored service plan to ensure high-quality care. Scott manages the activities of the Admissions Coordinator, two Marketing & Admissions Coordinators, and the Administrative Assistant position in the Roanoke office. His knowledge of senior resources is comprehensive and almost as big as his heart!

​Kim has been with Home Instead Senior Care since 2009. Kim provides leadership and management of the HR Department, focusing on operational efficiency by managing the outcomes of the department's activities. As the Human Resources Manager, Kim is responsible for the hiring, training, and supervision of our recruitment and training staff, our nursing staff, and also oversees the day to day operations of our Lynchburg office. “I love working for Home Instead Senior Care because I truly feel like we make a difference every day!”

Krista hails from the Lynchburg area. She holds a degree in Psychology from JMU and has worked in the Human Services field providing direct care, case management, and supervision. In 2000 Krista relocated with her husband to the Outer Banks of NC where she worked in real estate and property management for 15 years. They returned in 2015 as Krista's father had a stroke and the couple wanted to be closer to home to help provide care. After attending a Fearless Caregiver conference at Lynchburg College in early 2015, gathering information about potential services for her father, Krista said, "I met some amazing ladies who worked for Home Instead, and I knew that's where I wanted to spend my days, making a difference in the lives of others...Home Instead has become another 'home' for me, and I am blessed every day to work here!"

Stephanie manages our Staffing Department and is a member of the Leadership Team. She oversees Home Instead's Staff Coordinators whose primary responsibilities are matching qualified CAREGivers with clients and scheduling all shift assignments per company standards and protocols. Stephanie joined our team in 2007. "The thing I love the most about my job is knowing that I am helping the seniors in my community to stay in their homes. I enjoy spending my free time with my four children, going to their games and school events."

Michele Crigger joined our amazing team in August of 2019 as a valued member of our Client Care team. She brought with her decades of experience in caring for older adults through her work at Our Lady of the Valley, and brought Home Instead in to care for many of her residents while she worked there. Since joining our team Michele has shared her heart with many families who have met with her to create a care plan for their aging family members. We are blessed to call her both a colleague and a friend.

A local of Botetourt County, Zach is our Admissions Coordinator for Roanoke and Lynchburg who joined us in 2018. He is the first point of contact for all new prospective clients and their families. Zach came to Home Instead because he enjoys helping people and positively impacting his community. Zach’s passions include his 4 animals, his wife, his faith, and mountain biking.