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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Donna Smith, Franchise Owner

Donna Smith, Franchise Owner

Donna and her husband, Steve, opened the Berkshire County Home Instead Senior Care office in 2001. She is passionate about enhancing the lives of aging adults, through our home care services, support and education of family caregivers and Alzheimer's awareness. She loves to see people grow and develop both personally and professionally and is proud of the Home Instead CAREGivers and staff. Donna loves her three kids, Isabelle, Oliver and Alex. When she has time, she enjoys gardening, cooking and reading.

Donna@HomeInstead.com

Steve Smith, Franchise Owner

Steve Smith, Franchise Owner

Steve opened the Berkshire County Home Instead office in 2001 after experiencing a need for help with his own mom. Having grown up in North Adams, he is grateful to be serving seniors in his home community of the Berkshires. When he has time, Steve loves fishing for trout in our beautiful rivers and lakes.

srpsmith@nycap.rr.com

Alissa Ferris, MSW, Client Care Director

Alissa Ferris, MSW, Client Care Director

Alissa's passion for helping seniors brought her to Home Instead Senior Care in 2011. She gets a lot of satisfaction from assessing our clients' needs and then arranging a personalized plan of care. Personally, she has faced some of the many issues family caregivers deal with every day allowing her to understand the caregiving journey. Alissa enjoys spending time with her family and friends, especially cooking and sharing dishes with them.

AFerris@HomeInstead.com

Heather Lemoine, RN, Client Care Manager

Heather Lemoine, RN, Client Care Manager

Heather comes to Home Instead with many years experience caring for seniors, particularly those with dementia, including her own mother. She loves being able to support our CAREGivers and our clients' families. Her mother instilled in her a strong work ethic and great compassion for others and Heather demonstrates this every day as she makes a difference in her interactions with families. She is blessed with a beautiful family and enjoys going out to dinner and going on cruises with her husband of 41 years, Mike!

Heather.Lemoine@HomeInstead.com

Gail Broyles, Lead CAREGiver

Gail Broyles, Lead CAREGiver

Gail has a special insight into the needs of our clients after starting as a CAREGiver in 2010. She enjoys getting to know our clients and learning about their interesting histories. Gail likes to spend time with her family, friends and her kitty. She also likes reading, watching movies, gardening and cooking.

GBroyles@HomeInstead.com

Mary Ellen Palmer, Friends Club Engagement Director

Mary Ellen Palmer, Friends Club Engagement Director

Mary Ellen loves enriching the lives of all our clients, and especially those with Alzheimer's disease. She gets so much out of her relationships, feeling so rewarded by making a positive difference. Mary Ellen enjoys spending time with her family at dinners or the beach. Her new grandson, Benjamin is the joy of her life.

MaryEllen.Palmer@HomeInstead.com

Gina Isenhart, LPN, Community Relations Manager

Gina Isenhart, LPN, Community Relations Manager

Gina has been the face of Home Instead in our community since 2007, educating people about how Home Instead can keep you in your home where you are happiest and healthiest. Before joining Home Instead, Gina was a home care nurse for 15 years. That experience has taught her a lot about solving problems for both families and our community partners. Gina enjoys cooking and visiting Cape Cod with her husband and two children.

GIsenhart@HomeInstead.com

Bonnie Sawyer, Staffing Director

Bonnie Sawyer, Staffing Director

Bonnie's varied career in scheduling, customer service and sales has been a plus in her work at Home Instead. She is passionate about getting our clients the care they need as quickly as possible with a compatible CAREGiver, giving family members some peace of mind. In her free time, Bonnie enjoys hiking and camping with her husband and dogs. She cherishes every moment she gets to spend with her son and her two grandchildren.

Bonnie.Sawyer@HomeInstead.com

Dorsey Hydon, Staffing Manager

Dorsey Hydon, Staffing Manager

Dorsey plays a key role in finding the perfect CAREGiver for our Clients and their families. If you need to make a change in your schedule, Dorsey is the one to call. Dorsey was blessed to be able to help both her mother and father remain in their home as they aged. Family is very important to Dorsey and she loves big family gatherings or heading outdoors with her husband.

Dorsey@HomeInstead.com

Lynne Bronson, Executive Assistant

Lynne Bronson, Executive Assistant

Lynne joined the Home Instead team in 2012 bringing with her years of experience in keeping the books for a number of organizations. She is lending her great organizational skills not only to our accounts but all around the office. Lynne loves finding fun activities to do with her two daughters. She is enjoying working in the friendly environment we've created at Home Instead Senior Care.

LBronson@HomeInstead.com

Our Team

Your Home Instead team in Pittsfield, MA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Apply for Senior Home Care Jobs in Pittsfield, MA. Click the button below.

Home Care Jobs
Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

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