Client Care Coordinator

Newtown, Langhorne & Bensalem Areas

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/caregiver introductions, assist with scheduling and recruiting and perform quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. Conduct presentations to facilities to obtain referral of clients being discharged. Some travel and work outside of normal office hours in the evening and on weekends, as needed. Travel is restricted during the COVID crisis - most care consultations and evaluations are conducted virtually via video meetings.

• Travel to referral providers to build relationships, including social workers at healthcare facilities so they refer clients as they are discharged- (approx 20% travel required)
• Travel to clients' homes or to facilities and meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan 
 • Take Service Inquiries and conduct Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
• Work with other team members to coordinate various aspects of a client’s care
• Conduct client/caregiver introductions with every new client and with every new caregiver
• Create and maintain client and responsible party records documenting all quality assurance meetings
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter)
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Caregivers, and referral providers/care providers
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed
• Demonstrate open and effective communication with the franchise owner, colleagues, Caregivers, clients and family members
• Meet targets set by supervisor
Maintain regular attendance at the office to execute job responsibilities
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Participate as needed in all Caregiver meetings
• Conduct Family Education sessions as needed
• Perform any and all other functions deemed necessary
Education/Experience Requirements:
• College degree preferred 
• One year experience in home care, social work, case management, nursing, health care or senior-related industry required, an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Knowledge, Skills and Abilities: 
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively 
• Must have reliable transportation and be willing to travel to client homes - mileage expense provided
• Must be patient and congenial on the telephone  
• Must have computer skills and be proficient in Excel and Word 
• Must have the availability to work evenings and/or weekends as required - comp time provided
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team

Part-time or Full-time. Pay Rate: $14 to $20/hr depending upon experience. Holiday pay, Sick Pay, Paid time off, Dental and Vision benefits after probationary period for FT Exempt. No medical benefits.

Each Home Instead franchise is independently owned and operated.

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