Client Bill of Rights

Clients of Home Instead Senior Care have the right to:

• be fully informed of all his or her rights and responsibilities by the home care agency;
• choose care providers;
• appropriate and professional care in accordance with physician orders;
• receive a timely response from the agency to his or her request for service;
• be admitted for service only if the agency has the ability to provide safe, professional care at the level of intensity needed;
• receive reasonable continuity of care;
• receive information necessary to give informed consent prior to the start of any treatment or procedure;
• be advised of any change in the plan of care, before the change is made;
• refuse treatment within the confines of the law;
• be informed of his or her rights under state law to formulate advanced directives;
• have health care providers comply with advance directives in accordance with state law requirements;
• be informed within reasonable time of anticipated termination of service or plans for transfer to another agency;
• be fully informed of agency policies and charges for services, including eligibility for third-party reimbursements;
• be referred elsewhere, if denied service solely on his or her inability to pay;
• voice grievances and suggest changes in service or staff without fear of restraint or discrimination;
• be informed of what to do in the event of an emergency;
• be advised of the telephone number and hours of operation of the state's Division of Consumer Affairs which receives questions and complaints state-licensed health care service firms. The address is P.O. Box 45025, Newark, New Jersey 07101. The phone number is 973-504-6200.