CAREGiver of the Month

For one point, Silpymol was working at a fulfilling job with flexible hours while she was taking classes as a post-graduate student in healthcare administration and service management at Conestoga College Kitchener-Doon Campus. On Home Instead’s ledger, the franchise was getting a medical doctor who was certified in India before coming to Canada. Silpymol has bonded well with her clients, has used her knowledge to help them and has been selected as the franchise’s CAREGiver of the Month for February. “I completed my MBBS (Bachelor of Medicine, Bachelor of Surgery) and worked as a doctor for five years back home in India, so by profession, I’m a physician,” said Silpymol.

Silpymol explained: “As a family caregiver, I usually took care of grandparents. In my Home Instead position, I feel as if I am taking care of my grandparents. The thing I like most about my job is that it gives me a sort of satisfaction and happiness because I’m helping someone. I’m making them feel that they are not alone. Companionship and empathy are important. Simply talking with my clients and listening to them is by itself a memorable aspect to this job, and it is one of my favorite stories in general about being a CAREGiver.”

Before coming to Canada and joining Home Instead® of Waterloo, Asal was a registered nurse who worked for more than two years with Italian seniors in a group home as one of her nursing jobs. “It was a privilege, fulfilling and an enriching
experience. I formed deep connections with the residents, and they became like my own grandparents,” Asal recalled.“I provided emotional support, assisted with daily activities and engaged in meaningful conversations with the residents,”Asal explained. “Over time, I developed strong bonds with many of them, and they became an integral part of my life.” Pointing out how she was deeply affected by her daily encounters as the days and weeks passed, Asal said: “As with life’s natural course, I faced the inevitable loss of some of the residents with whom I had grown close. It was incredibly challenging and emotional. Each loss reminded me of the fragility of life and the profound impact the elderly can have on our lives. These experiences taught me the importance of cherishing every moment and providing exceptional care and companionship. Through my work with Home Instead, I am honored to continue this journey of caregiving, knowing I can make a positive impact in the lives of seniors and their families.”

“From the very beginning, I have been impressed by Home Instead’s ability to provide exceptional care for seniors. The values of compassion, respect and dignity that underpin our work absolutely resonate with me. I am proud to be a part of a team that goes above and beyond to make a positive impact in the lives of our clients.” Home Instead was a natural fit for Asal in many other ways. “My professional caregiving background started in Italy, where I obtained my nursing degree. I have experience working in hospitals and clinics, providing care for patients with different medical conditions. My training and work experience have equipped me with the necessary skills and knowledge to assist individuals in need of care and support,” Asal said.

Home Instead® CAREGiver of the Month Niyati participated in a scavenger hunt of sorts while she was working with a client, and they both had an absolute blast. The bonding experience was a further strengthening of their already strong relationship. “One of my clients, Ms. B., lives in the past, She loves pranks. One day, she hid my shoes as part of one of her mischievous plans. Indulging her humor, I played along, pretending to embark on a ‘shoe hunt’ adventure with Ms. B.,” Niyati explained. “Amid the laughter, I steered her toward the garden outside her house, turning the search into a stroll. As we enjoyed the fresh air, I skillfully guided her back indoors, ensuring a smooth return while sharing a funny tale with her.” Niyati added: “Ms. B.’s playful antics became a source of joy, highlighting how responsible caregiving can seamlessly blend with humour, creating a lighthearted and caring atmosphere for both of us.”

Discussing the variety of challenges she faces, Niyati said: “I have worked with both independent and dependent clients. I offer more than physical support. I also help them by providing psychological support when clients have dementia, so I handle them with care, as if they are fragile. I provide companionship so they feel familiar with me.” First and foremost, my job is rewarding. Every client has a different nature. Some like entertainment, and some like a quiet environment, so I try to provide care according to their nature. For example, I play cards with them, cook for them and nurture them with singing. Thus, I like to see them smile and laugh. Empathy, honesty, flexibility and providing warm encouragement are my keys to helping my clients. Hence, helping my clients gives me satisfaction, which is what I like most about my job,” Niyati said. Niyati embodies Home Instead’s guiding principles of ‘Build Trust, Take the Lead and Share Your Heart.’ Explaining her dedication to her clients,

Niyati said: “I believe in ‘What goes around, comes around,’ or some would say I am ‘paying it forward.’ I believe in helping the senior community by providing assistance as possible. I want to make seniors as independent as it is safely possible. I am lucky I have a chance to serve our clients as a Personal Support Worker.” Niyati said: “I have worked with both independent and dependent clients. I offer more than physical support. I also help them by providing psychological support when clients have dementia, so I handle them with care, as if they are fragile. I provide companionship so they feel familiar with me.” Niyati loves being a part of the CAREGiver, a member of a network comprised of Home Instead, Inc. and its parent company, Honor.

Komal S. has been with Home Instead since June 2023. Komal was an ICU nurse in India and is also a PSW.  Her kindness and professionalism show in her work with her clients. Komal is always helpful with taking shifts, being on time, and communicating with the office. Komal enjoys relaxing and watching TV in her spare time.

Jan Michael B. has been with Home Instead since May 2023. He is always dependable and trustworthy with his clients. Jan Michael reaches out to the office when we are in need of shifts to be covered. He communicates with the office regarding updates on his clients. This keeps the client's profile up to date. Jan Michael is from the Philippines and has 6 years of experience as an RN. He enjoys cooking and studying in his spare time.
Thank you, Jan Michael, for all you do!

Builds Trust: Takes the Lead: Share’s Her Heart

Bernadette W. has been with Home Instead since May 2019. She has spent many years working with Seniors and people with Special needs. Bernadette is very reliable, and helpful, and makes a positive change in her client's lives. She approaches every challenge gracefully and makes it work. Bernadette is informative about her client's day-to-day lives keeping the office and families informed. Bernadette is a hard worker and a great team player. Thank you, Bernadette, for all your help

Chivon P. has been with Home Instead since May 2020. She has a passion for looking after seniors. She is reliable and efficient in detail. Chivon is in touch with the office to give us any updated information or concerns for her clients. Always looking out for their wellbeing. Chivon maintains a great relationship with her clients and families. Chivon is also willing to help the office with last-minute or fill-in shifts. Chivon likes animals, biking, walking, and baking. Thank you for all you do Chivon!

Builds Trust: Takes the Lead: Share’s your Hearth

Wynette E. Is a very caring, kind, and joyful person. She has experience with all types of conditions such as Dementia, Alzheimer’s, Palliative care, Arthritis, and Anxiety. Having experience in all these conditions helps her be the great CAREGiver that she is with her clients. Wynette listens to her clients and is aware of what her client’s needs are. She is always ready to help them to manage their day. She is dedicated, always on time, and works hard. Wynette would like to work towards becoming an RPN.

Thank you, Wynette!

Builds Trust: Takes the Lead: Share’s His Hearth

Stephanie M. is a PSW with Home Instead. She has had hands-on experience with most conditions. Dementia/Alzheimer’s, Parkinson, Anxiety etc. All of Stephanie’s experiences in these conditions have been a great help with her clients. Stephanie is very reliable and helpful with her client’s day-to-day activities. A little bit about Stephanie. She would like to work towards becoming a nurse. She likes physical activities, cooking, and gardening. Stephanie, we look forward to working with you and you supporting our clients.

Thank you for all you do Stephanie.

Builds Trust: Takes the Lead: Share’s His Hearth

Deepika D. is pursuing her education to become a PSW at Conestoga College. One of her proudest moments was when she received her Register Nurse license in India. Deepika comes from a family of four and speaks 3 languages. In her spare time, she enjoys classical music and likes comic books. Deepika is reliable, and helpful with her client’s day to day activities. Deepika is always happy to help in any way she can.

Thank you for all your do!

Builds Trust: Takes the Lead: Share’s His Hearth

Harsh P. started with Home instead in January 2022, 6 months after arriving in Canada. He is always willing to work as many shifts as possible and help out where needed.

Harsh is a nurse by profession. He provides quality care to each of his clients. He comes from a family of 4 and loves to paint in his spare time.

Thank you for all your hard work.

Builds Trust: Takes the Lead: Share’s His Hearth

Maria was born in El Salvador. She is number 4 of 10 children. Maria worked as an Assistant Nurse in El Salvador and a Nanny in the United States before moving to Canada in 2017. Maria has a sister she helps care for with Alzheimer’s. She joined Home Instead in September 2022. Maria cares a great deal for her clients and keeps the office updated on her clients and is a very reliable CAREGiver. Maria is a very busy lady.

Thank you for all your hard work.

Builds Trust: Takes the Lead: Share’s Her Heart

Tamenech comes from a family of 6 siblings. She has 2 children of her own. Tamenech likes to watch TV in her spare time and loves to swim. Tamenech came to Canada in 2017 and joined Home Instead in June 2022.  Tamenech has built good relationships with her clients and client’s family. Tamenech is always very helpful!
Thank you Tamenech for all you do!

Builds Trust:  Takes the Lead:  Share’s Her Heart

Corrie has been with Home Instead since 2017. Corrie always builds good relationships with her clients and client’s family. Corrie is always there to help her clients with their day to day activities the best she can by knowing what their needs are.
Thank you for going above and beyond Corrie!

Builds Trust: Takes the Lead: Share’s Her Heart:

Atack started with Home Instead this year. She is a certified PSW and has Alzheimer's/Dementia and First Aid/CPR training. Busy lady! Atack is a very dependable CAREGiver. She builds a strong connection with her clients and is there when they need her. Always very helpful.

Thank you for all you do!

Builds Trust: Takes the Lead: Share’s Her Heart

Thank you for everything you do Sandeep!

We want to thank Sandeep for the amazing support he provides to seniors in our community. Sandeep is very responsive and reliable. In the time that he worked at Home Instead, he never even had one call-off!! He is always ready to jump in and save the day when there is urgent shift coverage required.

Home Instead is thankful to have such an amazing caregiver who is always ready to go above and beyond for his clients.

Builds Trust:  Takes the Lead:  Share His Heart

Thank you for everything you do Jalpeshbhai!

This month we want to thank Jalpeshbhai S. for being such a helpful Caregiver! He really shone through with his caring attitude and flexibility when it came to taking shifts.

He is not only loved by the office, but also by the clients! We get very positive feedback from his clients, and they love having Jalpesh as their Caregiver. Being involved with clients and communicating well with the office goes a long way and we value that very much.

Builds Trust: Takes the Lead: Share’s His Heart

Thank you so much Shanel!

We have had Shanel for just over 5 years now and want to thank her for her dedication and hard work. Shanel has been so willing to help with last-minute shifts and is extremely responsive. We are so grateful to her loyalty and for keeping in communication with us.

Shanel’s personality is very caring, and we love to see CAREGivers connecting with their clients. It’s amazing to see CAREGivers have a caring relationship with their clients, so thank you Shanel!

Woo-hoo, Megha!

This month, a real star shone through by assisting us with all of her might—Megha M. Thank you so much Megha for assisting us with tight shift schedules, being responsive, and showing us that you are built for being an amazing Caregiver. The dedication you have shown has helped the clients immensely.

In just six months, Megha has won over the hearts of clients and coordinators alike. Megha has shown that to be a caregiver hard work is not an option, it is a necessity.

We truly appreciate the level of work you put into being a Caregiver Megha!

In 2021, we were lucky enough to have hired a truly dedicated and hardworking employee, Kamaldeep Kaur. Her Integrity towards the work and humble nature has allowed her to gain trust with her clients and build stronger relationships with them.

Thank you Kamaldeep for always contributing to the well-being of the clients. She has worked a great deal when it comes to being efficient and has flourished in her role as a caregiver. She has helped us have a more positive effect while caring for the clients and moreover to bring a personal touch to everything we do.

Thank you for the work you do Kamaldeep!

Aliyah became part of the Home Instead family in 2021 and quickly began building long lasting relationships with her clients. Aliyah’s clients would use words like trustworthy, kind and empathic to describe her personality and know that no matter the circumstance, Aliyah will always there to provide support to them and their families.

As a CAREGiver, Aliyah is always flexible when it comes to scheduling conflicts or urgent shifts. Our office staff can always count on her to be reliable and professional even in stressful situations. We are very lucky to have such extraordinary CAREGivers like Aliyah on our team.

Thank you for everything you do Aliyah!

Every day at four o’clock one could hear the telephone ring at the Home Instead office and everyone leaping up to pick up that call. As it’s Francisco on the other end, wishing us a beautiful day and informing us that he is at his client’s home early, in his ever so sweet voice which can make your day.

Whenever he is working, he reaches his client’s home half an hour early just to spend time with him. Francisco has made a great friend and has built a beautiful relationship with his client based on respect and care. Francisco with his service at Home Instead has shown how a responsible and reliable caregiver can make a positive difference in someone's life. One could see how he puts his heart in going above and beyond for his client.

Francisco has been with Home Instead for about a year now and he never ceases to amaze us in the way he lives a “Home Instead” life.

Builds Trust: Takes the Lead: Share’s His Heart

Cynthia builds trust with her clients by being reliable and always being there to support their every need.

As a CAREGiver, she is always taking the lead in everything she does. Cynthia went the extra mile last month by taking on COPD training for her fellow CAREGivers.

She connects with her clients on a daily basis to show and puts a part of her heart in everything she does!

We are so thankful to have CAREGivers like Cynthia on our team who truly define what living Home Instead means.

Kritika Builds Trust: with her clients by always being on-time and reliable.

She Takes the Lead: by being in touch with the office and helping with shifts.

Kritika Share’s Her Heart: by being helpful to her clients needs. Her clients appreciate the help!

Bernadette is very detailed when updating the office on client conditions. Very responsive, always on time. Takes her quality of care very seriously and worries about her clients after hours Bernadette provides a very high quality of care, attentive and nurturing to her clients. She is always positive and helpful and a joy to be around.

Thank you, Bernadette!!!

Builds Trust: Takes the Lead: Share’s Her Heart

Upon talking to Pooja, you can always expect to be greeted with her positive and caring personality. Pooja works very responsibly with her clients and never lets them down as her commitment to her schedule is a top priority for her. Pooja Builds Trust by showing up for her clients on a consistent and ongoing basis. She Takes the Lead by taking further training sessions to enhance her skills and growth, thus providing even more quality care for her clients. Pooja Shares her Heart by going above and beyond for clients and noticing the small details which make all the difference! In addition, Pooja has a very positive relationship with all the office staff at Home Instead. She is quick to respond, always willing to help, and always takes ownership and reaches out for assistance!

Tina S. has been with Home Instead since 2019. Tina S. has always been helpful and reliable. Tina S. learns what her clients needs are and attends to them accordingly. Tina S. is very caring and compassionate and goes the extra mile for her clients and the office staff.

Builds Trust! Takes the Lead! Shares Her Heart!

Thank you, Riddhi S., for all you do. Riddhi S. is a great CAREGiver who….

Builds Trust: by being compassionate and reliable.

Takes the Lead: by being helpful and flexible with her shifts.

Share’s Her Heart: by being caring and helping her clients with their day-to-day activities.

Christian C. is a very kind, caring and compassionate person.

These are great qualities as a CAREGiver. Christian……….

Builds Trust: by being patient & empathetic.

Takes the Lead: by being a go getter and always staying positive

Shares His Heart: by being gentle and kind with all his clients.

Cecilia K. has been with Home Instead for 5 years. Cecilia is a wonderful, caring, responsible person and that makes for a great CAREGiver. She has always been helpful with her clients over the years. Cecilia has been with her current client for along time and is always ready to help with the needs of her client and to also support the office staff with shifts.

Cecilia Builds Trust, Shares her Heart, Takes the Lead in all areas.

Navneet is always positive. She Builds Trust by being dependable and accepting shifts for her clients. She Shares her Heart being empathetic and compassionate. Navneet Takes the Lead by demonstrating her caring and calming personality to help her clients with their day to day activities.

Rahel A. is always positive. She Builds Trust by being reliable and compassionate for her clients. Shares her Heart and is fun-loving and easy-going. Rahel Takes the Lead and goes above and beyond for her clients. She will run errands and brings things for her clients when needed.

Sharon S. is extremely dedicated and hard working. She Builds Trust by providing high-quality care through her attentiveness to each client. Sharon Shares her Heart when going out of her way with small details to make her clients smile. She Takes the Lead with her positive attitude and gentle nature.

Oluwole A. Builds Trust by being there for his clients. Oluwole A. is very dedicated, always on time, and very hard working. Shares his Heart with kindness and a big smile when helping his clients with their daily needs. Takes the Lead by knowing what needs to be done for his clients and getting it done.

Martha O. Builds Trust reliable to her clients, families, and office Team. Martha O. is always willing to help where needed. She is dedicated, caring, and consistently hard working. Shares her Heart with her clients tending to their daily needs. Takes the Lead by being aware of her client’s needs to be able to support her clients. Also reports and updates any changes or concerns to the Office Team.

Sarah D. Builds Trust with her clients and the office by being reliable and professional at all time. Sarah Shares her Heart with her clients and lets them know she is there to help. She Takes the Lead by making her client’s days as comfortable and enjoyable as possible. Sarah communicates with the office team. This helps keep the client’s profile updated.

Dianne always offers great support for her clients and helps them with their day to day needs. Dianne also is always in touch with the office team and helping whenever possible. Dianne truly Builds Trust, Takes the Lead, and Shares her Heart with her clients and all who are involved.

Chivon Builds Trust by being available to her clients and their families in their time of need. Chivon is always willing to take on extra shifts. She is dedicated, caring and consistently hard working. Shares her Heart with her clients making their day more enjoyable. Takes the Lead by being on top of everything and by continually supporting her clients. Also reporting any of her clients changes or concerns to the office.

Anne Builds trust by always being on-time and reliable. She Takes the lead by always being there for her clients. She is great at calling the office to inform us about any changes regarding her clients. Anne Shares her heart by always being helpful and always going the extra mile for her clients!

Debbie C. has been with Home Instead since October 2018. Debbie is very compassionate and caring. Debbie puts her all into looking after her clients. Her clients families trust and appreciate her time and dedication. Debbie truly Builds Trust, Takes the Lead, and Shares her Heart with her clients.

Jill Shares her Heart by being there for her clients and giving her all. Takes the Lead by always ensuring her clients are as comfortable and is very reliable in reporting concerns early so her clients are looked after properly. Builds Trust by being someone her clients can count on. Jill's clients always call saying how much they like her and want her for more shifts. Jill gets to know her clients personally so she can ensure their needs are being taken care of.

Debbie C. Builds Trust with her clients and the office by being reliable and professional at all times. Debbie is proactive and Shares her Heart with her clients. She Takes the Lead by making sure her clients are comfortable and cared for making their day as comfortable and interesting as possible. Debbie always updates the office with any concerns or changes with her clients to make sure they are being cared for in the best way.

Emebet builds trust in many ways. Emebet is always willing to taking longer shifts with her clients, adjusting days and times to accommodate. If Emebet can make it work, she does.

Emebet takes the lead by being in touch with the office about the information on her clients. Whether that be from her clients or client's families directly or observation on her shifts.

Emebet shares her heart by always being positive, helpful with her clients. Her cheerful personality always shines.

Jon builds trust with his clients by always being dependable and trustworthy.

He takes the lead by demonstrating his caring attitude at all times, and advocating for his clients.

He shares his heart by always being empathetic and compassionate!

Colomba builds trust with her clients by always being on-time and reliable. 

She takes the lead by demonstrating her caring and calming personality. 

She shares her heart by being sensitive to her clients needs, and going the extra mile. Her clients adore her!

Christina is a very dedicated CAREGiver. Christina has been with her current client since May 2010. There is nothing Christina would not do for her client. Some of those things are taking her client to appointments, day to day activities, extra shifts when needed. Christina even helps when family comes to visit from a far.

Christina truly Builds Trust, Takes the Lead, and Shares her Heart!

Corrie builds trust by being very reliable and diverse. Corrie will adjust her schedule to help clients, and take extra shifts. Whatever it takes to make her clients day easier!

She takes the lead by always being available for her clients and being there for her clients needs. Corrie is great at being the eyes and ears for her clients and keeping the office informed on any changes or concerns.

Corrie shares her heart with her positive spirt, compassion and always great attitude!