Meet Our Team

It's wonderful to learn about Erica's journey at Home Instead. Her extensive experience and progression through various roles since 2006 showcases her dedication and commitment to the organization. Taking on the responsibility of ownership in 2020 reflects her leadership and management skills.

The transition from George and Sandra Smith's successful 20-year reign to Erica's ownership signifies a smooth handover and a continuation of the high standards set by the previous owners. Erica's focus on building strong, trusting relationships with clients and providing reliable senior in-home care aligns with the core values of Home Instead.

Her role as the owner, responsible for directing and coordinating all activities in the franchise for business growth and development, highlights her strategic vision and leadership in navigating the challenges of the senior care industry.

On a personal note, it's heartening to know that Erica balances her professional responsibilities with her role as a wife and mother to Wesley and Makayla. Her interests in cooking, knitting, and crafting speak to her well-rounded personality.

You may contact Erica at: erica.newman@homeinstead.com

It's impressive to learn about Michelle's journey at Home Instead, reflecting a remarkable career progression and academic achievement.

Starting as a CAREGiver in 2011 and transitioning to a Staff Coordinator within her first year highlights Michelle's dedication and quick adaptation to different roles within the organization. Her subsequent roles in Human Resources, Office Management, and now as Gerontology and General Manager showcase her versatility and commitment to professional development.

Michelle's academic background, with a Bachelor of Science in Psychology from the University of Virginia's College at Wise, a Bachelor of Science Degree in Healthcare Management, and a Master of Business Management Degree in Healthcare Management from King University, reflects her solid foundation in both the psychological and managerial aspects of healthcare.

In her current role as Gerontology and General Manager, Michelle holds a pivotal position, successfully directing and coordinating all activities in the franchise for business growth and development. This underscores her strategic vision and leadership skills in contributing to the overall success of Home Instead.

On a personal note, it's heartening to know that Michelle balances her professional responsibilities with her role as a loving wife. Her interests in cooking and spending time outdoors add a delightful touch to her well-rounded personality.

You may contact Michelle at: michelle.miller@homeinstead.com

It's truly admirable to learn about Betty's journey at Home Instead and the valuable role she plays as a Client Care Coordinator.

Starting as a Caregiver in 2011 and swiftly moving to the role of Staff Coordinator within her first year demonstrates Betty's dedication and versatility. In her current position, Betty assumes vital responsibilities that are integral to the well-being of clients and their families.

As a Client Care Coordinator, Betty actively engages with potential clients and family members, discussing their needs and providing solutions through personalized service plans. Her involvement in conducting Service Inquiries and Care Consultations adhering to the consultative sales process showcases her commitment to understanding and addressing the unique requirements of each client.

Collaborating with the team to coordinate various aspects of a client's care highlights Betty's ability to work seamlessly within a collaborative environment. Her role extends beyond initial plans, involving her in recognizing and pursuing opportunities to modify service plans through a quality assurance program, ensuring the ongoing needs of clients are met.

Betty's dedication extends to addressing issues that may arise, actively working with clients and their families to provide resolutions and ensure they receive the necessary services.

On a personal note, it's heartening to know that Betty is a loving mother to AJ, Chloe, and Preston. Her enjoyment of spending time with her children reflects her caring and nurturing nature both at home and in her professional life.

You may contact Betty at: b.burns@homeinstead.com

It's impressive to learn about Amanda's dedicated journey at Home Instead, showcasing her commitment and valuable contributions to the organization.

Joining as a CAREGiver in July 2013 and later transitioning to her current role as Staff Coordinator illustrates Amanda's adaptability and growth within the company. Her academic background with a Bachelor of Science Degree in Healthcare Management from the University of Phoenix further strengthens her expertise in the healthcare field.

As a Staff Coordinator, Amanda holds crucial responsibilities, efficiently managing staffing and scheduling for clients and CAREGivers, and acting as the Case Manager for assigned clients. Her role involves a deep understanding of client needs and ensuring the best possible match with CAREGivers. Amanda's dedication extends to scheduling care services and providing guidance to CAREGivers when necessary, ensuring that the care delivered aligns with the specific needs of each client.

On a personal note, it's heartening to know that Amanda is a loving wife and mother to Giovanni and Areyli. Her commitment to spending quality time with her children reflects her caring and nurturing nature, both personally and professionally.

You may contact Amanda at: amanda.castaneda@homeinstead.com

It's commendable to learn about Tori's journey at Home Instead, showcasing her dedication and rapid progression within the organization.

Joining as a caregiver in 2015 and later transitioning to the office as an Administrative Assistant in 2020, Tori's career took an upward trajectory with her promotion to Client Care Coordinator in 2023. This reflects not only her adaptability but also her valuable contributions to the team.

As a Client Care Coordinator, Tori's responsibilities are comprehensive and pivotal to the success of Home Instead. From conducting service inquiries and care consultations to maintaining ongoing communication with potential clients and families, her role involves a consultative and compassionate approach. Coordinating various aspects of a client's care, recognizing opportunities for service plan modifications, and ensuring open communication with all stakeholders highlight Tori's commitment to the well-being of clients.

On a personal note, it's heartening to know that Tori is a loving mother who enjoys spending quality time with both her daughter and the family dog, Rosie. This reflects her caring and nurturing nature both in her professional and personal life.

You may contact Tori at: torri.collins@homeinstead.com

It's great to learn about Heather's role as a Recruitment and Engagement Coordinator at Home Instead, bringing her skills and dedication to the team.

Joining in 2023, Heather holds an Associates degree in Business Management and a certificate in Accounting from Northeast State Community College, showcasing her educational background in the field. As a Recruitment and Engagement Coordinator, Heather takes on various responsibilities integral to the success of Home Instead.

Heather's primary duties, which include conducting efficient and professional applicant interviews, reference checks, background checks, and drug screens on Care Pros, highlight her commitment to maintaining high standards in the recruitment process. Her role extends to creating and maintaining all employment records, conducting orientation and training, and developing engagement strategies to promote Care Pro retention and satisfaction.

Beyond her professional responsibilities, Heather is a loving mother to Annaleigh. Her interests in diamond painting and spending time with her animals add a delightful personal touch to her profile, reflecting a well-rounded and family-oriented individual.

You may contact Heather at: heather.russell@homeinstead.com

It's a pleasure to learn about Kelli's journey at Home Instead, bringing a wealth of experience and a genuine commitment to her role as a Home Care Consultant.

Joining in December 2018, Kelli's background with a Bachelor of Science Degree in Athletic Training from Emory and Henry College reflects her dedication to health education. With 9 years of health education and 2 years in recruitment experience, Kelli brings a valuable skill set to her position.

As a Home Care Consultant, Kelli plays a pivotal role in the organization, tasked with researching and pursuing new referral sources, as well as enhancing and maintaining relationships with existing ones. This responsibility speaks to her proactive approach in ensuring the growth and sustainability of Home Instead.

Beyond her professional endeavors, Kelli is a loving wife to Jerad and a devoted mother to Camden and Emersyn. Her role as the worship leader at Highlands Fellowship showcases her involvement in the community, and her enjoyment of singing and spending time with her family adds a delightful personal touch to her profile.

You may contact Kelli at: kelli.ward@homeinstead.com