Home Instead in Winchester is actively seeking a Home Care Scheduler to join our team!
The Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients. The Scheduler is responsible for scheduling clients and Caregivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Available shifts include 7am-3pm and 11am-7pm. Please note, position does require weekend availability.
This is a critical position that involves the following:
- Creating and maintaining accurate client and Caregiver schedules in our scheduling system
- Reacting quickly and communicating with clients and Caregivers on a daily basis
- Resolving critical issues
- Most importantly...making a huge difference in a senior's life!!
Primary Responsibilities:
- Create and maintain accurate client and Caregiver schedules in our scheduling system, with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Resolve all open schedules in a timely manner, ensuring our clients receive the care they are expecting
- Monitor, mediate, and log all client and Caregiver activity utilizing our scheduling system.
- Follow up with all client and Caregiver issues to ensure their problems are resolved.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
Benefits:
- Paid Vacation
- Insurance Plan
- Aflac Option
- Competitive Pay
- Inquire about other benefits